• Responsible for the oversight of assigned facilities and maintenance programs • Manage a direct relationship with outsourced providers(s) on the day-to-day operations of equipment, property, and physical plant and ensure compliance with established maintenance programs and regulatory requirements • Manages the day-to-day maintenance processes for the assigned Market • Includes monitoring of open calls, KPI review /analysis, multiple call analysis, invoice and dispute resolution, PM regulations monitoring and spot verification, compliance with all maintenance related governance • Manages all facilities driven projects for equipment, building systems, and betterment replacements • Includes budget versus actual explanation and root cause analysis • Utilizes data to drive actionable results for efficient expense and capital spend • Field and site visits to evaluate service levels with reactive and preventative maintenance programs • Utilize store visits to formulate equipment and business system replacement programs • Represents the Facilities department in meetings / discussions / site visits with Operations and Franchisees and other key stakeholders

• Play a critical role in engaging with external stakeholders to enhance public safety in our communities. • Collaborate with cross-functional partners to engage with local elected officials, grassroots/grasstops organizations, and community leaders. • Represent Flock Safety externally, including regularly speaking at city council meetings. • Help build credibility across a variety of stakeholder audiences, develop meaningful partnerships, and elevate the voices of our customers to help advance our strategic policy objectives.

• Own the website experience end to end, with a primary focus on conversion rate optimization (CRO), SEO/AEO management, and site experience improvements. • Build and scale our A/B testing program through VWO. • Manage our SEO program in partnership with our agency. • Develop our emerging AEO (Answer Engine Optimization) strategy to ensure Flock is discoverable in AI powered search. • Partner with Brand/Creative on web page builds and project management.

• Support the development and deployment of the Asset Management (AM) Framework across designated sub-regions and platforms. • Drive facility maintenance excellence through standardized asset management and reliability practices. • Partner closely with J&J-operated facilities, integrated facility management (IFM) providers, and cross-functional E&PS stakeholders. • Lead subject matter experts in CMMS and Inventory Management and oversee deployment of key asset risk, compliance, and reliability programs.