Wella Company

• The Account Manager role is a headquarter account management role with responsibility for Ulta, JCP and Beauty Brands business. • The role is accountable to lead and execute with excellence a Joint Business Plan developed and aligned at the customer headquarters but that comes to life in over 2,000 salons and stores combined, nationwide. • The Account Manager is expected to deliver channel/brand business targets, including growing revenue and share through superior sales fundamentals (i.e. price, distribution, merchandising, shelving), which special attention to the needs of a salon and store business. • The role will have direct selling & account management responsibilities and will partner with Trade Marketing, Brand Marketing, Finance, Analytics, Demand Planning and Education teams to develop and execute business plans that meet or exceed targets.

• Strategic management of the business within Beauty Retailers • Create the strategic vision and manage the tactical implementation • Collaborate with internal cross-functional teams to deliver exceptional support • Joint Business Planning • Driving profitability and productivity • Lead frequent meetings with Retailers and their Buying/Merchant teams • Management of short & long-term business results

Role Description Strategic management of the business within Beauty Retailers with the goal of establishing Wella brands (Wella, Briogeo, Nioxin, Sebastian) as the market leader in sales and service. This position will lead the identification, development, and execution of strategies to deliver key volume drivers for Wella’s portfolio of brands that coexist within a retail & salon environment. The ideal candidate will be expected to create the strategic vision as well as manage the tactical implementation, in all facets, with regards to the brands managed. This role will collaborate with internal cross-functional teams to deliver exceptional support to assigned accounts while strategically driving profitability and productivity. - Joint Business Planning - Market meetings - Promotional Execution - Financial Management - Business Analysis - Forecasting - Trade Spend Management - Strategic Relationship Building - Lead frequent meetings with Retailers and their Buying/Merchant teams - Work closely with internal teams including sales, analytics, finance, planning, and marketing - Direct selling & account management responsibilities - Partner with Trade Marketing and Brand teams to develop selling initiatives Qualifications - 5+ year experience managing a national account required - Sephora, Department Stores, Subscription boxes experience a plus - Beauty background required - High level of analytical capability, organization, time management & attention to detail - Forecasting, business planning, trade spend management - Knowledge of/experience with syndicated data, planogram analysis, marketing concepts - Experience managing buyer/merchant relationships at a high level - Customer & team centric approach, P&L focus & growth oriented - Passionate about the industry and self-motivated - Highly developed communication and presentation skills - Exceptional analytical skills, with a talent for translating data insights into actionable strategies and providing key highlights - Bachelor’s Degree - Flexibility to travel up to 20% for retailer meetings, events, and internal meetings - Valid Driver’s License Requirements - Comfortable with analytics & insights-based selling Benefits - Compensation range: $80,000-$95,000 per year - Annual bonus plan or variable pay, depending on the role - Health insurance - Life and disability insurance - 401(k) retirement plan - Paid holidays - Paid time off (PTO)

• Serve as a hands-on field execution leader responsible for training delivery, coaching, and skill reinforcement for the US frontline Sales organization • Reporting to the Sr. Manager, Sales Enablement & Capability, bring enablement strategy and capability standards to life through practical, high-impact training experiences (virtual and in-person) • Coach frontline sellers and people managers on best-in-class sales skills, executional behaviors, and application in real selling environments • Observe skill execution in the field and provide timely, actionable, developmental feedback • Deliver sales capability training experiences both virtually and in person • Reinforce adoption and effective use of frontline tools and ways of working • Build strong, trust-based partnerships with Field Sales leadership and frontline teams • Execute delivery of key sales capability initiatives and learning moments aligned to the annual Sales Enablement & Capability plan

• Do you want to strategically develop the premium retail channel of a globally leading beauty company and bring strong brands to life? • In this key role, you are responsible for advancing our premium retail business in the DACH region as well as the OPI Professional business in Switzerland. • Develop and implement the premium retail strategy for the DACH region • Responsible for sales, profitability and customer P&L in the premium retail channel • Strategically manage and expand our most important premium retail partners, particularly Douglas and other leading retailers in Germany and Switzerland • Lead complex annual negotiations and develop joint business plans with our customers • Develop innovative retail concepts that bring our brands to life at point of sale and online • Work closely with Marketing, Trade Marketing, Retail Excellence and other internal stakeholders • Lead and develop the team in Switzerland and cooperate closely with the sales teams across the DACH region

• Serve as a hands-on field execution leader responsible for training delivery, coaching, and skill reinforcement for the US frontline Sales organization. • Coach frontline sellers and people managers on best-in-class sales skills, executional behaviors, and application in real selling environments. • Facilitate skill-based learning sessions that build confidence and strengthen field application. • Reinforce adoption and effective use of frontline tools and ways of working.

• Lead a team responsible for maintaining a profitable and healthy business through joint business planning with key customers • Deliver growth through maximizing core and expanding new distribution for the Wella portfolio • Become an expert on Wella brand strategies and product portfolios • Work in conjunction with team and internal business partners to create and execute a 4P strategy at the customer • Have full ownership of all levels of the customer P&L • Communicate progress and risk effectively to management on a consistent basis • Train & lead account managers to sell, implement, and evaluate business plans to meet or exceed financial objectives • Coach account managers to manage and improve distribution, pricing, shelving, and merchandising • Develop productive working relationships with key customer contacts

• Define and lead the Customer and Sales Strategy for the Wella Portfolio in the Food, Drug, Mass, and Secondary channels • Deliver the annual operating plan for the retail business • Engage our customers to drive short and long term growth in our categories • Own the relationship with distribution partners • Contribute actively to North America Sales & Education Leadership Team

• Continuously inform and provide expert advice to hairdressers and their salon teams based on individual customer needs, within Wella guidelines • Sell our products and service concepts through persuasive presentation and argumentation • Conduct sales negotiations while considering prescribed terms, budgets and promotions to achieve district sales and distribution targets, and to create added value for our customers • Identify sales potential and additional needs of assigned salon customers • Prepare proposals and solutions for salon management/salon development opportunities to increase sales within the allotted scope • Propose customer-specific promotions planned independently and ensure their implementation • Advise customers on financing options to support customer retention in line with applicable guidelines and in close coordination with your manager • Sell and broker services and professional seminars based on the hairdressing service seminar concept • Implement market development measures agreed with your manager (e.g., monthly promotions), business planning, target tracking and sales forecasting • Identify potential new customers and actively acquire them • Conduct annual development meetings with customers, including closing annual purchasing agreements and depot contracts • Advise customers on promotional materials, product shelf placement, secondary placements and sales aids such as counter displays and product presenters • Attend customer events and hairdressing service trainings to strengthen customer relationships and foster personal professional development • Support customers with questions and problems, communicate with internal and external experts to resolve issues or facilitate contacts

• Kontinuierliche Information und fachkundige Beratung von Friseuren und ihren Salonteams auf Basis der individuellen Kundenbedürfnisse im Rahmen von Wella-Vorgaben • Verkauf unserer Produkte und Dienstleistungskonzepte durch überzeugende Präsentation und Argumentation • Führung von Verkaufsverhandlungen unter Berücksichtigung der vorgegebenen Konditionen, Budgets und Promotionen, um vorgegebene Bezirks-Umsatz- und – Distributionsziele, sowie Wertschöpfung für unsere Kunden zu erreichen • Ermittlung von Umsatzpotenzialen und zusätzlichen Kundenbedürfnissen der betreuten Friseurkunden • Ausarbeitung von Angeboten und Lösungsansätzen für das Salonmanagement/ Salonentwicklungsmöglichkeiten zur Umsatzsteigerung im vorgegebenen Handlungsspielraum • Vorstellung von kundenindividuellen, selbstständig geplanten Promotionen mit entsprechender Umsetzung • Beratung der Kunden in Bezug auf Finanzierungsmöglichkeiten zur Kundenbindung entsprechend der gültigen Richtlinien und in enger Abstimmung mit dem Vorgesetzten • Verkauf und Vermittlung von Serviceleistungen und Fachseminaren auf Basis des Frisörservice Seminarkonzeptes • Umsetzung der mit dem Vorgesetzten vereinbarten Maßnahmen zur Marktbearbeitung (z.B. monatliche Aktionen), Geschäftsplanung, Zielverfolgung und Umsatzplanung • Identifizierung von potenziellen Neukunden und deren aktive Gewinnung • Führung von Jahresentwicklungsgesprächen mit Kunden inkl. Schließung einer Jahresabnahmevereinbarung und Depotverträgen • Beratung der Kunden hinsichtlich Werbemittel, Regalplatzierung der Produkte, Zweitplatzierungen und Verkaufshilfen z.B. Thekenaufsteller, Produktpräsenter • Präsenz bei Kundenveranstaltungen / Friseurservice-Schulungen zur Kundenbindung und persönlichen fachlichen Weiterentwicklung • Unterstützung der Kunden bei Fragen & Problemen, Kommunikation an interne und externe Experten zur Lösung des Problems oder Vermittlung von Kontakten • Erstellung einer optimalen Reise- und Besuchsplanung für die zu betreuenden Kunden (Zeiteffektivität & Kostenreduktion) • Durchführung von verkaufsunterstützenden sowie administrativen Aufgaben (Gutschriften, Reklamationsbearbeitung) • Berichterstattung nach den gültigen Richtlinien über Besuchs- und Reisetätigkeit sowie Informationen über wichtige Markt- und Wettbewerbsbeobachtungen • Tägliche Erfassung der Kundenaufträge im System zwischen oder nach Terminen