Minnesota Judicial Branch

Title: IT Audio/Visual Engineer Location: Duluth United States Job Description: Description Are you ready for a rewarding career with growth opportunities? Do you enjoy problem solving? If so, apply today for a position at the Minnesota Judicial Branch! Join the Sixth Judicial District as a Courtroom IT Audio/Visual Engineer! The Sixth Judicial District seeks to fill a full-time Courtroom IT Audio/Visual Engineer position. This position performs highly responsible technical work managing the audio and visual functions in all courtrooms, hearing rooms, and offices of the Sixth Judicial District. This position provides the opportunity to work within the Minnesota State Court System and serve the public. The individual selected for this position will analyze, troubleshoot, program, modify, design and test all audio and visual equipment related to the sound systems, assisted listening devices, court interpreter equipment, and video conferencing systems in the district. Work involves adapting and applying a wide variety of techniques, tools and methods to complex tasks within the assigned IT area, and regularly using independent judgment to choose the best procedure to follow in varying circumstances where the approach is not fully defined by existing documentation or previously established procedures. This position provides research and evaluation of technical information and products, recommendations on hardware/software purchases, and consultation on local technical issues within their functional and/or geographical area of assignment for technology users, development project teams and supervisors. What You Will Do The following are examples of major job duties expected of this position: - Respond to service desk tickets related to all audio/visual (AV) matters in the district. - Modify and potentially design/develop base code for AV systems using Q-Sys, Crestron, Symmetrix, or other software or hardware. - Advise management about needs and capabilities, including anticipation of future requirements and potential problems. - Provide project management to any project associated with courtroom technology, including design and installation. - Provide on-site repair, reconfiguration, adjustments, and replacement of equipment as necessary. - Perform testing and regular preventative maintenance. - Coordinate warranty work, maintenance agreements, and timely repair of all equipment with vendors. - Devise or recommend security measures to protect hardware and software resources. - Create training materials and provide training to staff on AV systems. - Provide general IT/computer related support to district staff as time allows. Must Have The Minnesota Judicial Branch recognizes the diverse set of skills, strengths, and attributes that an individual may bring into a role. If you have any combination of the experience, training, and education required for this position, apply today! - Associate's degree or two years of college in Information Technology; two to three years of relevant experience with audio/visual technology or information technology. - A valid driver's license and access to reliable transportation is required for this position as travel is required. Nice to Have - Experience integrating multiple functions of sound amplification, digital recording, and conferencing systems. Knowledge, Skills and Abilities - Knowledge of theories and practices related to audio and visual technology tools. - Familiarity with Dante audio and Zoom enterprise deployments. - Ability to communicate effectively, both orally and in writing, and to translate technical terminology into terms understandable to non-technical employees. - Ability to analyze, troubleshoot, and resolve complex issues. - Ability to work with confidential and sensitive information. - Ability to provide general computer related support. - Excellent customer service. - Knowledge and experience working with Minnesota State government IT departments. Working Conditions Work is performed primarily in an office setting or a courtroom and will involve travel throughout the Sixth Judicial District to support 22 courtrooms and other conference rooms as necessary. Work will be conducted remotely and on-site, as business needs require. When working remotely, access to reliable internet connection is required. What You Will Earn The anticipated starting hourly rate for this position is no less than $31.84 for external hires, with a full future earning potential of $31.84-$49.30 per hour. This position is non-exempt under the Fair Labor Standards Act and is eligible for State of MN employee benefits. Supplemental Information The Sixth Judicial District serves Minnesota's Arrowhead Region, including the counties of Carlton, Cook, Lake, and St. Louis (Duluth, Hibbing, and Virginia). Logistics This is a full-time (1.0 FTE) position classified as an Information Technology Audio/Visual Engineer within the Minnesota Judicial Branch job classification system. The position will be based out of the district office in Duluth, Minnesota, or in another courthouse in the Sixth Judicial District. Work will be performed throughout the Sixth Judicial District and travel to court locations will be required. Work will be conducted remotely and on-site, as business needs require. When working remotely, access to reliable internet connection is required. Typical hours for this position are 8:00 a.m. - 4:30 p.m., Monday-Friday. This position is posted for internal and external application simultaneously. Position will remain open until filled. The selection process is a resume-based, skill-matching process. If your skills match the required skills for this position, the department may contact you. All employment offers are contingent upon satisfactory results of our background check processes. If you have questions about this position, please contact Human Resources at 6thHR@courts.state.mn.us.

Title: Statewide Child Support Magistrate - Job Identification1673 - Job Category Law Careers - Job ScheduleFull time - Locations Saint Paul, MN, United States(Remote) - Min Salary$ - Mid Salary$ - Max Salary $81.74/Hour - Remote or Hybrid EligibleYes - Remote - Job Type Standard Job Description: Description The Minnesota Judicial Branch (MJB) is committed to providing fair and equal access to justice. If you share this commitment, desire a meaningful career serving the public, and want the opportunity to make a difference in your community, consider a career with us. We value diversity in educational background, professional experience, and cultural characteristics. We are pleased to announce two openings for full-time positions as a Child Support Magistrate. One position is in the Fourth Judicial District – Hennepin County. One position is in the Seventh Judicial District, which includes the counties of Becker, Benton, Clay, Douglas, Mille Lacs, Morrison, Otter Tail, Stearns, Todd, and Wadena. These at-will positions perform professional and highly responsible legal work adjudicating Expedited Child Support Process cases. This position will be supervised by the Chief and Assistant Chief Child Support Magistrates with the State Court Administrator’s Office (SCAO). EXAMPLES OF JOB DUTIES The following are examples of major job duties expected for this position to perform. - Prepare for and conduct child support hearings relating to the establishment, modification, and enforcement of child support, the establishment of parentage, and reimbursement of public assistance; review and decide requests for continuances and requests for discovery. - Preside over child support hearings in a fair, impartial, and expeditious manner, maintain decorum in the hearing and develop an accurate record. - Listen to and evaluate the evidence of witnesses; listen to the presentation of case; rule on the admissibility of evidence and methods of conducting testimony. - Issue appropriate, fair, and impartial orders from each hearing in a timely fashion. - Prepare, sign, and electronically file orders based on evidence and findings within the 30 days allowed by court rules. - Review and either approve or decline uncontested orders. - Work with the team of Child Support Magistrates to ensure consistency in rulings while applying the law to each case. - Assist with child support related projects like research, updating order templates, training, and development, and drafting of policies to encourage consistency where consistency matters. TYPICAL QUALIFICATIONS Below are the experiences that will enable success in the role. Minimum Qualifications: - Graduation from an accredited law school. - Currently licensed to practice law in the state of MN and in good standing. - Five years of experience as a licensed attorney, focusing on family law and demonstrating strong knowledge of child support law. - A passing score on the court's Child Support Magistrate test (see below). Current Magistrates and those who have passed the test within the past 5 years (June 2021 or later) will not be required to retake the test. Preferred Qualifications: - Substantial IV-D child support experience. Knowledge, Skills and Abilities: - Integrity, maturity, and appropriate judicial temperament. - Ability to establish and maintain effective working relationships with others and show respect and patience when interacting with parties, attorneys, witnesses, and court staff. - Knowledge of state laws and court rulings pertaining to family court, especially child support-related statutes, rules, and case law. - Knowledge of court procedures, rules of evidence, and courtroom procedures, especially the rules of the expedited child support process. - Ability to apply legal principles and specialized knowledge to individual cases and problems. - Ability to prepare for hearings and hear difficult and complex cases. - Ability to present material logically in oral and written form. - Strong public speaking skills and the ability to communicate effectively in writing, including drafting clear, concise, and easily understandable orders. - Works well under pressure and tight deadlines. - Excellent time management skills. - Flexibility and ability to adapt to different situations, for example hearing cases in all judicial districts that may have varying economic levels, educational opportunities, and employment resources in the community. SALARY: The salary for this position is $81.94/hour. This position is exempt under the Fair Labor Standards Act and is eligible for State of MN employee benefits. SUPPLEMENTAL INFORMATION: Position Logistics: This is a full-time, exempt position working 40 hours per week. This position is classified as a Child Support Magistrate and will office at home. Work involves remaining stationary in front of a computer, using a keyboard, mouse, and headset or speaker. Regularly operate a computer and other office equipment. Occasionally move about the work site to access file cabinets, office equipment, etc. APPLY: Complete and submit your online application with resume and cover letter attached by June 14, 2026, at 11:59pm. Incomplete applications will not be reviewed. Applications missing answers to any supplemental question will be rejected. Employment offers may be rescinded if the required criminal and attorney background check identifies job related convictions or disciplinary actions. Please submit your application online and include your attorney license number in the supplemental questions. Those who meet minimum qualifications will be invited to take a virtual Child Support Magistrate test if they do not already have a passing test score since June 2021 on record with the court. Testing will be offered virtually, at 3 different time slots (9:00am; 1:00pm; or 5:00pm), on June 24, 2026. The test will consist of a fact scenario where you will be asked some questions, to calculate support, and to explain your thought process. INTERVIEWS: Applicants who have the minimum qualifications and have passed the test may be considered for an interview. Interviews of those selected will be held virtually on July 8, 2026. ADDITIONAL INFORMATION: About the Position: Magistrate calendar assignments are carried out with a substantial degree of discretion and independent judgment within the framework of state laws and rules of procedure applicable to the Expedited Child Support Process. All expedited child support cases are heard using remote technology absent a special exception. Magistrates are expected to perform their duties in the electronic case management environment, using the technology, systems, and computer equipment provided by the MJB. Magistrates are required to draft and prepare their own court orders using court-provided software and equipment. Magistrates do not have a law clerk, court reporter, or other support staff. Magistrates are not allowed to practice law in addition to working as a Child Support Magistrate. Alternative Dispute Resolution (ADR) and mediation are not the practice of law and are not prohibited. Any outside employment, including mediation, is subject to MJB’s outside employment policy and needs approval by the appointing authority. About the Child Support Unit: The Child Support Unit seeks to continuously improve the justice system for all Minnesotans by providing a forum for all voices to be heard and then to issue fair and impartial orders. The unit is an empathetic, supportive, and innovative place to work consisting of 28 Magistrates across the state, 2 Magistrates who supervise the program, and 2 child support analysts who provide program support and administration. Training and onboarding will be provided before the selected candidate presides over Expedited Child Support Process calendars. About Us Why Work for Us? Minnesota Judicial Branch employees consistently express pride in their public service and in the quality of programs and services provided to customers, as well as appreciation for the teamwork and collaboration that is promoted within the MJB.​ We celebrate and are committed to the principles of diversity and inclusion, and actively seek and value diversity in professional background and cultural characteristics. We are intentional and mindful about the organizational culture we are building, seeking broad-minded individuals with robust capabilities who value supporting one another’s growth. ​ Employee Benefits The Minnesota Judicial Branch cares about and invests in you as an employee. Because of that, we offer affordable yet competitive benefits to support you and your family’s wellbeing. Our comprehensive benefits package for eligible employees includes health and wellness benefits, enhanced fertility benefits, short- and long-term disability, pension, paid parental leave, tuition reimbursement, and more. Learn more at Employee Benefits - Careers at the Minnesota Judicial Branch Careers. Minnesota Judicial Branch employees may also be eligible for the Public Service Loan Forgiveness program. This federal program allows qualified individuals to have their loans forgiven after meeting certain requirements working in public service. You can learn more about this program from the Minnesota Office of Higher Education and the office of Federal Student Aid. Equal Employment Opportunity ​It is the policy of the Minnesota Judicial Branch that all decisions regarding employment are made without discrimination on the basis of disability. Please let us know if you need a reasonable accommodation for a disability to participate in the employee selection process by contacting Human Resources. The Minnesota Judicial Branch is an Equal Opportunity Employer. It is the​ policy of the Minnesota Judicial Branch that all decisions regarding​ recruitment, hiring, promotions, and other terms and conditions of​ employment be made without discrimination on the grounds of race, color,​ creed, religion, national origin, gender, marital status, status with regard​ to public assistance, membership or activity in a local human rights​ commission, disability, sexual orientation, or age. We value and encourage​ applicants from diverse backgrounds.​ Internal Applicants If you are a current employee of the Minnesota Judicial Branch, please apply to open positions conveniently through your Oracle account by visiting Opportunity Marketplace - Browse Opportunities.

Title: Treatment Courts Coordinator, Ramsey County, Behavioral Health Unit Location: Saint Paul United States Job Description: The Second Judicial District seeks to fill a full time Treatment Courts Coordinator position. This position will serve as coordinator for two of the four treatment courts in the Second Judicial District. The four treatment courts in the Second Judicial District are: Mental Health Court, DWI Court, Veterans' Treatment Court, Adult Substance Abuse Court. This is responsible, professional level work which involves extensive planning and organizing. This position works collaboratively with judges and justice partners on a wide range of organizational issues such as operational efficiency, compliance with best practice standards and internal and external quality assurance. Position may take part in statewide and county work groups. In addition to being an expert on treatment court best practices, efficiency, and effective operations on a system wide basis, the position also ensures that staff is properly and thoroughly trained and operating efficiently and effectively in their respective courts. Responsibilities include the coordination of all aspects of assigned courts, including grant management, applying for and reporting on grants, either as a secondary or primary responsibility; overseeing and following procurement processes for treatment court spending; and participating in the coordination of treatment court contracts. Gathers participant demographic and criminal case data for use in long term outcome studies and gathers other information as needed for research and evaluation needs. This position establishes/reviews court procedures and creates new forms. Work is performed under the general supervision of the Treatment Courts Supervisor, Behavioral Health Unit Administrative Manager, Civil & Behavioral Health Division Administrator, District Court Administrator, and judges following Minnesota statutes, court rules and policies, and generally accepted professional guidelines and procedures. Work will be conducted in a hybrid environment which includes a mix of remote and in-person work at the Ramsey County Courthouse located in downtown St. Paul, Minnesota, as business need requires. Access to a reliable internet connection is required for remote work. Responsibilities The following are examples of major job duties expected of this position. - Serves on and coordinates treatment court teams. - Plans, implements, administers, and monitors the daily activities of assigned treatment courts. - Attends and facilitates case staffing meetings, court hearings and various team meetings. - Consults with treatment court judges and supervisor on a wide range of organizational and managerial issues, including but not limited to internal and external quality assurance, compliance with recognized best practice standards and efficiency. - Collaborates with justice partners to coordinate programs for participants. - Coordinates expenditures for assigned courts. - Applies for grants, completes and submits quarterly grant reports to various funders. - Maintains databases on treatment court referrals and participants. - Ensures that all procurement and grant policies, best practice standards, as well as other relevant policies, are followed. - Provides coverage for other Treatment Court Coordinator and their assigned courts, as needed. - Organizes and coordinates training for treatment providers and team members. - Maintains cooperative relationships with team members including judges, treatment agencies, community organizations, attorneys' offices, community corrections, social services, the Department of Public Safety, and other justice partners. - Attends and participates in conferences, meetings, and committees as a 2nd District treatment court representative. - Facilitates community presentations, offsite events, coordinates community service, promotes team integrity, develops community resources. - Assists in docket development and facilitation of case scheduling and case flow. - Prepares reports to court, state and county agencies. - Participates in maintaining an accounting and auditing system with respect to grant funds and incentives. - Administers evaluations, reviews client files, and conducts initial screenings to identify participant eligibility for treatment court. - Collects and maintains relevant data including inputting into spreadsheets and case management data systems. - Additional duties include strategic action planning for treatment courts improvement; monitoring of meeting goals, objectives, and timelines; provide monitoring and contractual service quality assurance. Minimum Qualifications The Minnesota Judicial Branch recognizes the diverse set of skills, strengths, and attributes that an individual may bring into a role. If you have any combination of the experience, training, and education required for this position, please consider applying. - Bachelor's degree from an accredited college or university with major course work in Criminal Justice, Sociology, Psychology, Social Work or related field OR any combination of training and work experience within the court system, legal or criminal justice field which indicates possession of the knowledge, abilities, and skills needed to successfully fulfill the duties of this position. Knowledge, Skills, and Abilities - Ability to communicate effectively, both orally and in writing. - Ability to establish rapport with people experiencing mental health and/or chemical health issues. - Ability to establish rapport with and manage conflicts within a diverse team of professionals. - Ability to be called in to work on-site with short notice and ability to travel to other work locations as required. Preferred Qualifications - Two or more years' experience working on a treatment court team, preferably as a coordinator. - Experience with grant applications and grant management. - Knowledge of programs and resources available for chemical dependency treatment and/or other mental health options. - Knowledge of programs and resources available for specialty court ancillary services. - Knowledge of the habits and actions of people with mental health and chemical health issues. Working Conditions Work is performed primarily in an office setting, courtroom or at a public counter. Work involves contact with persons who may be angry, abusive or threatening. The need to work under pressure in a fast-paced environment while maintaining a calm demeanor and high level of accuracy. Remote work must be conducted in an environment conducive to completion of tasks. Physical Demands Work is essentially sedentary with occasional walking, standing, bending, and carrying items up to 25 pounds. Some assignments may require periods of extended sitting, standing or computer use. Rate of Pay The expected starting salary range is $31.84/Hr ($66,481/Yr) - $40.59/Hr ($84,751/Yr). This position is exempt under the Fair Labor Standards Act and is eligible for State of MN employee benefits. ABOUT US Why Work for Us? Minnesota Judicial Branch employees consistently express pride in their public service and in the quality of programs and services provided to customers, as well as appreciation for the teamwork and collaboration that is promoted within the MJB. We celebrate and are committed to the principles of diversity and inclusion, and actively seek and value diversity in professional background and cultural characteristics. We are intentional and mindful about the organizational culture we are building, seeking broad-minded individuals with robust capabilities who value supporting one another's growth. Employee Benefits The Minnesota Judicial Branch cares about and invests in you as an employee. Because of that, we offer affordable yet competitive benefits to support you and your family's wellbeing. Our comprehensive benefits package for eligible employees includes health and wellness benefits, enhanced fertility benefits, short- and long-term disability, pension, paid parental leave, tuition reimbursement, and more. Learn more at Employee Benefits - Career Opportunities - State Court Administrator's Office. Minnesota Judicial Branch employees may also be eligible for the Public Service Loan Forgiveness program. This federal program allows qualified individuals to have their loans forgiven after meeting certain requirements working in public service. You can learn more about this program from the Minnesota Office of Higher Education and the office of Federal Student Aid. Equal Employment Opportunity It is the policy of the Minnesota Judicial Branch that all decisions regarding employment are made without discrimination on the basis of disability.The Minnesota Judicial Branch is an Equal Opportunity Employer. It is the policy of the Minnesota Judicial Branch that all decisions regarding recruitment, hiring, promotions, and other terms and conditions of employment be made without discrimination on the grounds of race, color, creed, religion, national origin, gender, marital status, status with regard to public assistance, membership or activity in a local human rights commission, disability, sexual orientation, or age. We value and encourage applicants from diverse backgrounds.

Coordinate and supervise court operations staff, develop standards and policies, provide training and expertise, and manage case processing and financial control to ensure efficient court administration.

The Minnesota Judicial Branch is pleased to announce openings in the Court Services Division for two (2) full-time, permanent Court Payment Center Clerks with the MN Court Payment Center (CPC). CPC staff initiate citations received from law enforcement and provide telephone and email support to court customers statewide, who have questions about citations and submitting electronic payments. The goal of the CPC is to provide professional, accurate, and thorough assistance to members of the public in a way that meets the vision and mission of the Minnesota Judicial Branch. Example of Job Duties: The following are examples of major job duties expected for this position to perform, acting under the direction of the MN Court Payment Center manager or lead worker. - Respond to a high volume of incoming telephone calls and emails from members of the public regarding citations, including scheduling hearing officer appointments and providing information on case payment options. Engage Language Line staff and supervisory staff, when appropriate. - Research relevant resource materials as needed, to deliver service accurately and per established performance metrics and guidelines, and document customer inquiries per documentation standards. - Refer callers to additional resources and subject matter experts including court administration, accounting staff, or other agencies, as appropriate. - Quickly, accurately, and consistently initiate cases in the courts case information system (MNCIS) from citations filed by law enforcement. - Process quality assurance reports. Typical Qualifications: Any combination of education, training, and work experience that indicates possession of the knowledge, skills, and abilities listed below will be considered. Minimum Qualifications: - Graduation from high school, or equivalent. - At least 6 months of previous professional office experience, handling high volume incoming customer calls (call center environment) using ACD (automated call distribution) software. - Access to reliable, high-speed internet capable of successful remote access to the Judicial Branch network. - Ability to attend in person new employee orientation and training sessions. Preferred Qualifications: - Associate or bachelor’s degree in relevant field of study. - 5+ years of customer service experience in a related field. - 2+ years of experience working in a high-volume, high performance call center. - Experience troubleshooting technical issues independently in a remote environment. - Experience working with the courts Case Information System (MNCIS). - Fluency in a second language. Knowledge, Skills, and Abilities: - Utilize excellent customer service skills in an inclusive, multi-cultural environment, to effectively support individuals with limited experience with the judicial system, respond to a large volume of customer inquiries quickly and accurately, and initiate cases in the courts case information system (MNCIS) from citations filed by law enforcement. - Skilled at navigating difficult situations and resolving conflict in a respectful and courteous manner. - Ability to expertly navigate a personal computer, using multiple applications concurrently while actively listening and accurately documenting inquiry details with minimal errors. - Ability to establish and maintain effective working relationships with others, including co-workers, supervisor, and leadership. Strong team player. - Ability to adapt to changing business needs, case types, or service delivery methods. - Ability to handle sensitive and confidential matters and cases appropriately and in compliance with all applicable court rules, policies, and statutes. - Ability to learn and explain rules of court, state statutes or local ordinances, case processing, policies, and procedures in the area of court assigned. Salary: The expected starting salary range is $21.64 - $26.53 per hour ($45,184-$55,395 annually). The full salary range for this position is $21.64 - $31.41 per hour ($45,184-$65,584 annually). This position is non-exempt under the Fair Labor Standards Act and is eligible for state of MN benefits. Supplemental Information: Position Logistics: These positions are classified as a Court Payment Center Clerk and will work normal business hours, Monday-Friday. The position is an unrepresented, permanent assignment. Work will be conducted remotely from a home office in Minnesota. Training will be conducted in person at the MN Judicial Center in St. Paul, MN and remotely. This position requires the ability to sit and wear a headset for the majority of the day, on occasion move up to 25 pounds, and based on daily work assignment, perform a significant amount of data entry. To Apply: Complete and submit your online application with resume and cover letter attached by April 9, 2026, at 11:59 p.m. All employment offers are contingent upon satisfactory results of our background check processes. Interview Logistics - Interviews will be conducted remotely. Why Work for Us? Minnesota Judicial Branch employees consistently express pride in their public service and in the quality of programs and services provided to customers, as well as appreciation for the teamwork and collaboration that is promoted within the MJB.​ We celebrate and are committed to the principles of diversity and inclusion, and actively seek and value diversity in professional background and cultural characteristics. We are intentional and mindful about the organizational culture we are building, seeking broad-minded individuals with robust capabilities who value supporting one another’s growth. ​ Employee Benefits The Minnesota Judicial Branch cares about and invests in you as an employee. Because of that, we offer affordable yet competitive benefits to support you and your family’s wellbeing. Our comprehensive benefits package for eligible employees includes health and wellness benefits, enhanced fertility benefits, short- and long-term disability, pension, paid parental leave, tuition reimbursement, and more. Learn more at Employee Benefits - Careers at the Minnesota Judicial Branch Careers. Minnesota Judicial Branch employees may also be eligible for the Public Service Loan Forgiveness program. This federal program allows qualified individuals to have their loans forgiven after meeting certain requirements working in public service. You can learn more about this program from the Minnesota Office of Higher Education and the office of Federal Student Aid. Equal Employment Opportunity ​It is the policy of the Minnesota Judicial Branch that all decisions regarding employment are made without discrimination on the basis of disability. Please let us know if you need a reasonable accommodation for a disability to participate in the employee selection process by contacting Human Resources at DeAnthony.McKinley@courts.state.mn.us. The Minnesota Judicial Branch is an Equal Opportunity Employer. It is the​ policy of the Minnesota Judicial Branch that all decisions regarding​ recruitment, hiring, promotions, and other terms and conditions of​ employment be made without discrimination on the grounds of race, color,​ creed, religion, national origin, gender, marital status, status with regard​ to public assistance, membership or activity in a local human rights​ commission, disability, sexual orientation, or age. We value and encourage​ applicants from diverse backgrounds.​ Internal Applicants If you are a current employee of the Minnesota Judicial Branch, please apply to open positions conveniently through your Oracle account by visiting Opportunity Marketplace - Browse Opportunities.

Title: Court Operation Supervisor, Ramsey County, Records Division Location: Saint Paul United States Job Description: The Second Judicial District is accepting applications for a Court Operations Supervisor in the Central Records Division, under the general supervision of a cross-divisional management team. The Central Records Court Operations Supervisor position is a highly responsible supervisory and technical position that will be responsible for the oversight of all District Court records. Work involves direct supervision of up to six employees as well as supervision of all District records management including general record maintenance and distribution, Court of Appeals processing, and exhibit management. This position will be expected to develop the knowledge necessary to oversee the records management and release of court records for all case types and collaborate with operations divisions to ensure consistency in processes and procedures. This position requires the application of sound, prompt, and independent judgement; the ability to work collaboratively; effective management of competing demands simultaneously; sound technical skills, excellent communication, organizational and problem-solving skills; keen attention to detail; as well as other knowledge, skills and abilities listed below. This is a full-time, exempt position. Primary work location is the Ramsey County Courthouse, 15 W Kellogg Blvd, Saint Paul, MN 55102. Standard hours of work are Monday - Friday, 8:00am-4:30pm. Upon completion of the on-site training period, this is a hybrid role working both in person and remotely, depending on business needs. A reliable internet connection will be required if working remotely. Responsibilities The following are examples of major job duties expected of this position: - Performs the full scope of centralized records responsibilities. - Processes and directly supervises the processing of all document requests for all case types in the 2nd Judicial District. - Assigns, directs, supervises, and coordinates the work of all staff of the unit making provisions for hiring, evaluating, disciplining and training of such staff. - Directs the workflow of the office to ensure that work is fairly distributed, that priority work is handled promptly, and that deadlines are met. - Develops, recommends and implements new policies and procedures to comply with current statutes and regulations as they pertain to the office; simplifies work processes so that the office operates more efficiently. - Collaborates with Operational Divisions to ensure consistent and efficient processes and procedures between offices. - Provides orientation to employees regarding new rules and legislation pertinent to the office and updates appropriate procedures/forms for current use. - Interprets statutes, rules, and orders and provides recommendations on procedural questions to attorneys, subordinates and the general public. - Participates in and supervises record management functions including physical file management, electronic/optical document and record quality control, record retention, exhibits, Court of Appeals processing, and customer service functions. - Maintains employee records and timesheets, office supplies, and disposition of court records. - Performs a wide variety of complex court clerical and supervisory clerical assignments; reviews and processes legal documents, assures completeness and accuracy of court records; responsible for specialized case processing activity such as preparing appeals and managing exhibits; answers procedural questions for staff; works with manager and staff to develop and implement new procedures and responds to changes in the law. Minimum Qualifications The Minnesota Judicial Branch recognizes the diverse set of skills, strengths, and attributes that an individual may bring into a role. If you have any combination of the experience, training, and education required for this position, please consider applying. - High school diploma or equivalent. - Two or more years of experience as a Court Operations Associate or equivalent experience. - Considerable knowledge of effective supervisory skills (e.g. course work, training program, team lead or lead worker experience). Preferred Qualifications - Associate or bachelor's degree in business, public administration, management, criminal justice, or related field. - One or more years of supervisory experience. - Records management experience. Knowledge Skills and Abilities - Thorough knowledge of court procedures and policies, legal documents, laws and legal factors pertaining to records management. - Ability to effectively coach, develop, and motivate staff. - Knowledge of effective supervisory and management techniques, employee development and performance management. - Knowledge of the automated court information system (MNCIS). - Knowledge of electronic/optical records systems (Microfilm, Microfiche, Application Xtender). - Knowledge of Minnesota Digital Exhibit System (MNDES). - Ability to maintain a variety of complex records and prepare reports from such records. - Ability to communicate concisely and clearly, both orally and in writing, as well as understand and follow oral and written instructions. - Ability to establish and maintain effective working relationships with direct reports, coworkers, justice partners, customers, judicial officers and others. - Ability and willingness to work in a high-volume, detailed, and fast-paced work environment. - Ability to take direction well and maintain a calm, professional, and positive attitude through challenging circumstances. - Ability to deal sensitively with people involved in crisis and from diverse populations. - Ability to effectively implement, troubleshoot and utilize new technology. - Ability to effectively manage change and stay abreast of changes to laws, policies, and procedures. - Ability to effectively analyze and problem solve, complex court clerical situations. - Ability to exercise good independent judgement. - Ability to work in an area exposed to disturbing and sensitive information. - Exceptional customer service skills. - Excellent computer and keyboarding kills; proficient in computer word processing, document management and data entry. - Ability to work with and respond to media requests for records. Working Conditions Work is performed primarily in an office setting, at a public counter or remote location. Work involves contact with persons who may be angry and confused. Physical Demands Work is essentially sedentary with occasional walking, standing, bending, and carrying items up to 25 pounds. Some assignments may require periods of extended sitting, standing, or computer use. May require standing on a ladder to retrieve files from high shelves, moving records and exhibits up and down stairs. ABOUT US Why Work for Us? Minnesota Judicial Branch employees consistently express pride in their public service and in the quality of programs and services provided to customers, as well as appreciation for the teamwork and collaboration that is promoted within the MJB. We celebrate and are committed to the principles of diversity and inclusion, and actively seek and value diversity in professional background and cultural characteristics. We are intentional and mindful about the organizational culture we are building, seeking broad-minded individuals with robust capabilities who value supporting one another's growth. Employee Benefits The Minnesota Judicial Branch cares about and invests in you as an employee. Because of that, we offer affordable yet competitive benefits to support you and your family's wellbeing. Our comprehensive benefits package for eligible employees includes health and wellness benefits, enhanced fertility benefits, short- and long-term disability, pension, paid parental leave, tuition reimbursement, and more. Learn more at Employee Benefits - Career Opportunities - State Court Administrator's Office. Minnesota Judicial Branch employees may also be eligible for the Public Service Loan Forgiveness program. This federal program allows qualified individuals to have their loans forgiven after meeting certain requirements working in public service. You can learn more about this program from the Minnesota Office of Higher Education and the office of Federal Student Aid. Equal Employment Opportunity It is the policy of the Minnesota Judicial Branch that all decisions regarding employment are made without discrimination on the basis of disability. Please let us know if you need a reasonable accommodation for a disability to participate in the employee selection process by contacting Human. The Minnesota Judicial Branch is an Equal Opportunity Employer. It is the policy of the Minnesota Judicial Branch that all decisions regarding recruitment, hiring, promotions, and other terms and conditions of employment be made without discrimination on the grounds of race, color, creed, religion, national origin, gender, marital status, status with regard to public assistance, membership or activity in a local human rights commission, disability, sexual orientation, or age. We value and encourage applicants from diverse backgrounds. Internal Applicants If you are a current employee of the Minnesota Judicial Branch, please apply to open positions conveniently through your Oracle account by visiting Opportunity Marketplace - Browse Opportunities.

DESCRIPTION: The Information Technology Division of the State Court Administrator’s Office is pleased to announce an opening for a Service Desk Specialist. This technical and customer service position is responsible for the incident and request management processes at the Service Desk. The Specialist is expected to provide a world-class customer experience and maintain a high quality of work that meets standards for efficiency and quality. In this role, they will engage with customers that are both internal and external to the branch. Their work has a direct impact on the customer’s ability to have access to branch applications and restore services when users face technical issues. Additionally, this team serves as part of the Major Incident and After-Hours support processes which have direct impacts for members of the public who require access to Justice. EXAMPLES OF JOB DUTIES: The following are examples of major job duties expected for this position to perform. Incident Management: - Field incoming incidents via ACD phone calls, emails, and the ServiceNow ticket queues - Enter and update ServiceNow incident tickets according to quality assurance guidelines - Communicate clearly, effectively, and in a timely fashion with customers regarding their tickets - Leverage personal skills, knowledge, and experience along with resources including ServiceNow, Knowledge Base, team communication, and more to resolve technical issues that impact customers - Identify down users and engage CSC escalation processes to rapidly restore services when needed - Route tickets to appropriate fulfillment teams when immediate resolution is not possible Request Management: - Field incoming requests via ACD phone calls, emails, and the ServiceNow ticket queues - Enter and update ServiceNow tickets according to quality assurance guidelines - Communicate clearly, effectively, and in a timely fashion with customers regarding their tickets - Complete tasks by leveraging personal skills, experience, and available resources - Escalate to appropriate fulfillment teams when immediate completion is not possible Knowledge Base: - Draft and publish ServiceNow knowledge base content that meets quality guidelines that are laid out in the Style Guide - Meet publishing requirements as assigned by the CSC Team Lead and CSC Manager Major Incident Identification: - Monitor incident queues for incidents that may meet the Major Incident criteria - Escalate to CSC Team Lead or CSC Manager when appropriate TYPICAL QUALIFICATIONS: Any combination of education, training, and work experience which indicates possession of the knowledge, skills, and abilities listed below will be considered. An example of an acceptable qualification is: Minimum Qualifications: - Highschool diploma/GED - Two to three years of relevant IT experience Preferred Qualifications: - Two-year degree or technical certifications in Information Technology field - ITIL certification or experience - Experience with ServiceNow Application - Experience with Court Applications and systems - Experience with supporting a remote workforce - Basic knowledge of court practices, procedures and terminology Knowledge, Skills, and Abilities: - Excellent communication and customer interface/relationship skills - Ability to effectively manage a large volume of tickets while adhering to quality standards - Excellent communication and organizational skills - Must be a self-starter with the ability to follow established procedures - Ability to use a knowledge base and critical thinking to work through issues and resolve incidents - Ability to communicate with and assist individuals with varying levels of computer expertise SUPPLEMENTAL INFORMATION: Position Logistics: This full-time, permanent position is classified as an Information Technology Specialist I and will work predominantly normal business hours, Monday-Friday. Our standard service desk hours are 7:00 AM – 5:00 PM and our team members rotate work schedules to ensure coverage. The chosen candidate will work in a remote environment with visits to the office in downtown St. Paul, MN approximately up to 10 times per year. This may change as business needs dictate. This person will also provide after-hours and weekend support as part of a weekly on-call rotation as assigned for additional compensation. SALARY RANGE: The expected starting salary range for external candidates is $25.27- $31.62 per hour ($52,764- $66,023 annually). The full salary range for this position is $25.27- $37.96 per hour ($52,764- $79,260 annually). This position is non-exempt under the Fair Labor Standards Act and is eligible for State of MN employee benefits. TO APPLY: Complete and submit your online application with resume and cover letter attached by April 5, 2026 at 11:59 p.m. Employment offers may be rescinded if the required criminal background check identifies job related convictions. Why Work for Us? Minnesota Judicial Branch employees consistently express pride in their public service and in the quality of programs and services provided to customers, as well as appreciation for the teamwork and collaboration that is promoted within the MJB.​ We celebrate and are committed to the principles of diversity and inclusion, and actively seek and value diversity in professional background and cultural characteristics. We are intentional and mindful about the organizational culture we are building, seeking broad-minded individuals with robust capabilities who value supporting one another’s growth. ​ Employee Benefits The Minnesota Judicial Branch cares about and invests in you as an employee. Because of that, we offer affordable yet competitive benefits to support you and your family’s wellbeing. Our comprehensive benefits package for eligible employees includes health and wellness benefits, enhanced fertility benefits, short- and long-term disability, pension, paid parental leave, tuition reimbursement, and more. Learn more at Employee Benefits - Careers at the Minnesota Judicial Branch Careers. Minnesota Judicial Branch employees may also be eligible for the Public Service Loan Forgiveness program. This federal program allows qualified individuals to have their loans forgiven after meeting certain requirements working in public service. You can learn more about this program from the Minnesota Office of Higher Education and the office of Federal Student Aid. Equal Employment Opportunity ​It is the policy of the Minnesota Judicial Branch that all decisions regarding employment are made without discrimination on the basis of disability. Please let us know if you need a reasonable accommodation for a disability to participate in the employee selection process by contacting Human Resources at DeAnthony.McKinley@courts.state.mn.us. The Minnesota Judicial Branch is an Equal Opportunity Employer. It is the​ policy of the Minnesota Judicial Branch that all decisions regarding​ recruitment, hiring, promotions, and other terms and conditions of​ employment be made without discrimination on the grounds of race, color,​ creed, religion, national origin, gender, marital status, status with regard​ to public assistance, membership or activity in a local human rights​ commission, disability, sexual orientation, or age. We value and encourage​ applicants from diverse backgrounds.​ Internal Applicants If you are a current employee of the Minnesota Judicial Branch, please apply to open positions conveniently through your Oracle account by visiting Opportunity Marketplace - Browse Opportunities.