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Illumio, the Zero Trust Segmentation company, stops breaches from spreading across the hybrid attack surface.
Head – Global Technical Account Management
Location
California
Posted
159 days ago
Salary
$202K - $242K / year
Seniority
Lead
Job Description
Head – Global Technical Account Management
Illumio
• You will lead our growing Technical Account Management team, a group of professionals focused on accelerating customer value. • Collaborate with cross-functional teams such as Training, Support, Engineering, Professional Services, and Product to assemble the appropriate resources for each account. • Develop product knowledge to advise customers on technical and industry best practices. • Track TAM portfolio assignments, progress, and results on an ongoing basis. • Inspect customer adoption issues and increase adoption health where required to ensure that customers rapidly adopt Illumio's solutions and expand on our platform. • Establish “trusted advisor” relationships with the management and technical teams on the customer side while working with our account team to extend Illumio’s footprint. • Lead and support meetings with internal and external stakeholders on major accounts. • Identify areas of risk, ensure all stakeholders are aware, and drive mitigation plans. • Generate a monthly summary of accounts’ statuses, producing improvement plans to drive adoption wherever necessary. • Travel to customer sites and company headquarters may be required.
Job Requirements
- A customer-focused approach to leadership
- Win-win problem solving and consensus-building approach within cross-functional teams
- Proactive identification and communication of critical decision points, issues, and resolution
- Experience identifying, hiring, and developing top talent
- Autonomy in decision making
- 10+ years of customer relationship experience
- 6+ years of professional management experience
- Clear and compelling communication
- Ability to execute a team growth strategy as the business requires
- Escalation mitigation experience
- Expertise in documenting customer successes
Benefits
- Medical, Dental, Vision Coverage
- Health and Dependent Savings Accounts
- Life and Disability Programs
- Paid Parental Leave
- Voluntary Benefit Programs
- Company Sponsored Wellness Program
- Wellness Reimbursement Program
- Retirement Savings
- Equity Opportunities
- Paid time off and Paid Holidays
- Employee Incentive Program
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