We enable independent building suppliers to better serve their customers with exceptional digital experiences.
Account Manager
Location
Canada
Posted
159 days ago
Salary
$70K - $80K / year
Seniority
Mid Level
Job Description
Account Manager
TOOLBX
• Drive user engagement by identifying opportunities to help dealers adopt digital order management • Liaise with cross-functional teams (Engineers, Onboarding, Product, Sales) to build relationships, troubleshoot and advocate for dealers’ needs • Act as the main point of contact for active E-Commerce dealers at TOOLBX • Work closely with the Implementation Manager to get dealers ready for launch and manage the post-onboarding journey to drive dealer success • Be the voice of the dealer to drive product / business related changes • Drive engagement by showcasing newly released product features in-person or online • Develop scalable learning modules centered around tools available to dealers and for new product releases • Build and maintain strong, long-lasting client relationships. • Negotiate contract renewals with dealers • Ensure the timely and successful delivery of our solutions according to customer needs and objectives • Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts) • Prepare reports on account status and monthly performance metrics • Assist with challenging client requests or issue escalations as needed • Periodically travel to our dealers for in-person meetings and tradeshows as required to proactively and reactively to nurture the relationships built, drive engagement and obtain feedback.
Job Requirements
- Proven experience (2+ years) as an Account Manager, Customer Success Manager, or similar role, preferably within the technology or software industry.
- Excellent communication and interpersonal skills, with the ability to build strong relationships and collaborate effectively with both technical and non-technical stakeholders.
- Ability to navigate and thrive in a fast-paced, dynamic startup environment, demonstrating adaptability, initiative, and a solution-oriented mindset.
- Strong oral and written communication skills
- Customer-service oriented
- Experience working in remote or distributed teams is desirable.
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