Position Overview We're currently expanding our remote team and looking for motivated individuals to join us as Remote Client Experience Representatives. In this role, you'll assist clients throughout the travel planning process by helping organize itineraries, coordinate reservations, and ensure every detail of their trip is handled smoothly. This opportunity is ideal for individuals who enjoy working with people, managing details, and building a flexible career from home. No prior travel industry experience is required—training and support are provided. Responsibilities - Support clients with planning personalized travel experiences based on their interests and timelines - Research and review available travel options using approved booking platforms - Coordinate reservations and confirm itinerary details with travel partners - Provide clear recommendations that align with client preferences and budgets - Communicate professionally through email, phone, and messaging platforms - Assist with itinerary updates, changes, and client service requests - Maintain organized and accurate records of client information and bookings - Participate in onboarding sessions, training programs, and team collaboration meetings Why This Opportunity Stands Out - 100% remote position - Flexible scheduling options available - No previous travel experience required - Step-by-step training and ongoing mentorship - Access to incentive programs and travel-related perks - Supportive team environment with growth opportunities What We're Looking For - Strong communication and customer service skills - Organized and detail-oriented approach to responsibilities - Comfortable using computers and web-based systems - Self-motivated with the ability to work independently - Must be 18 years or older - Must have legal authorization to work in the US, UK, Mexico, Australia, or Spain

Role Overview Interested in a flexible work-from-home opportunity where you can help others plan memorable travel experiences? We're currently growing our team and inviting motivated individuals to apply for the role of Virtual Travel Services Coordinator. In this position, you'll support clients by organizing travel arrangements, researching destination options, and coordinating reservations to ensure each trip comes together smoothly. If you enjoy working with people, staying organized, and exploring travel possibilities in a remote environment, this role offers a great starting point. No previous travel industry experience is required—comprehensive training and support are provided. What You'll Be Doing - Assist clients in planning customized travel experiences based on their preferences and timelines - Research destination options, accommodations, and travel services using approved platforms - Coordinate and confirm reservations with trusted travel partners - Share helpful travel suggestions and destination insights - Communicate clearly with clients through email, phone, and messaging platforms - Support itinerary updates, booking adjustments, and service-related requests - Maintain accurate client profiles and reservation records - Participate in onboarding sessions and ongoing training opportunities Why Candidates Apply - 100% remote work from anywhere - Flexible scheduling options available - No prior experience required — step-by-step training included - Access to travel incentives and industry resources - Supportive team environment with mentorship - Opportunities for growth as you gain experience What We're Looking For - Strong communication and customer service skills - Organized and detail-focused approach to tasks - Comfortable using computers and web-based systems - Ability to work independently in a remote setting - Must have legal authorization to work in the US, UK, Mexico, Australia, or Spain

Role Description We’re looking for a proactive and client-focused Client Support Specialist to join our team. In this role, you'll be the first line of communication with our clients—resolving issues, answering questions, and ensuring they get the most value from our product or service. You’ll play a critical role in creating a positive experience and long-term relationship with our customers. - Respond promptly and professionally to client inquiries via email, chat, and phone. - Troubleshoot issues, guide clients through solutions, and escalate technical problems when needed. - Provide onboarding support and help clients get up and running with our platform/service. - Maintain detailed records of client interactions, feedback, and resolutions in CRM or support systems. - Collaborate with internal teams (product, sales, technical) to ensure client needs are addressed efficiently. - Identify patterns in support issues and suggest improvements to processes, documentation, or features. - Deliver outstanding customer service that aligns with our values and contributes to client retention and satisfaction. Qualifications - 1–3 years of experience in a customer support, client success, or helpdesk role. - Excellent communication and interpersonal skills—clear, empathetic, and solution-oriented. - Ability to stay calm under pressure and manage multiple tasks at once. - Strong problem-solving skills and attention to detail. - Comfortable learning and navigating CRM, helpdesk, or chat tools (e.g., Zendesk, Intercom, HubSpot). - Self-motivated and reliable with a strong sense of ownership over client interactions. Benefits - 100% remote role – work from anywhere. - Competitive base pay. - Access to creative, funnel, and strategic support (you’re not flying solo). - Fast-moving, results-driven culture that values autonomy and outcomes. - Opportunities to grow into leadership or strategic roles as we scale. - A no-politics, high-accountability team that learns fast and executes faster.

About Navia Benefit Solutions: We’re a people first benefit administrator that relies on a fast-growing team of creative thinkers, problem-solvers, and go-getters to bring our participant and client experience to the next level. Our mission? To create better lives and provide a simple and amazing benefits experience. If you love providing excellent service, innovating the way benefits are administered, and being part of an inclusive workplace community, you’ll fit right in. About the Role: The Health & Welfare Client Service Manager I (CSM I) serves as the overall account manager for mid‑size and large clients across Navia’s Health & Welfare administrative offerings, including eligibility/enrollment, reimbursement accounts (FSA, HSA, Commuter, etc.), COBRA, Direct Bill, and voluntary products. This role builds and maintains long‑term client relationships, provides proactive and consultative service, manages service scope, resolves issues efficiently, and serves as project manager for client initiatives. What You’ll Do: • Act as the primary owner of day‑to‑day client relationships. • Develop a deep understanding of each client’s business needs, requirements, and benefit strategy. • Manage client expectations through proactive, transparent communication. • Simultaneously manage a diverse portfolio of clients varying in size, scope, and services. • Represent Navia at client benefit fairs to educate participants on plan features and benefits. • Ensure completion and documentation of all items on each client’s service schedule. • Provide timely project updates, deliverables, timelines, and issue‑resolution details. • Escalate complex client issues to appropriate internal team members. • Support client invoicing by reviewing work‑in‑progress reports and associate time/billing entries. • Manage annual benefits open enrollment processes for assigned clients. • Lead implementation of new clients and services onto Navia’s platforms. • Manage the creation, review, and negotiation of service agreements and renewals. • Document and manage client change orders and new work processes. • Educate and train clients on system usage; lead system demos and webinars. • Provide guidance on plan design, system functionality, and compliance considerations. • Train internal associates on client benefit plans, systems, and processes. • Identify and implement process improvements to ensure efficient service delivery. • Ensure all client documentation is current in internal systems. What We’re Looking For: - Experience: - 3–5 years of benefits administration or employee benefits industry experience (10 years preferred). - 3–5 years of direct client management experience - Skills - Proficiency with benefits systems and/or HRIS. - Experience using project management tools. - Strong proficiency with Microsoft Office (Word, Excel, PowerPoint). - Excellent communication, relationship‑building, and problem‑solving skills. - Ability to manage multiple clients, projects, and deliverables simultaneously. Work Environment: Candidates within 30 miles of one of our four office locations may be asked to come into the office for a hybrid schedule depending on the role. Eligible candidates will reside in one of the following states: AZ, CA, CO, FL, GA, IL, IN, KS, MA, MI, MN, MO, MT, NC, ND, NE, NJ, NV, NY, OH, OR, PA, SD, TN, TX, UT, AND WA This role is open for remote candidates. Why Join Navia? - Impact: Play a pivotal role in supporting employers and employees nationwide. - Growth: Advance your skills with a team committed to excellence and innovation. - Culture: Join a company that values collaboration, innovation, and customer-first solutions. Perks and Benefits: - Competitive Salary Range: $55,000-$65,000 - Generous health benefits - Company sponsored wellness benefits - Complimentary Life Insurance and Long-Term Disability Insurance - Paid time off - 6 Paid Holidays & 2 Paid Floating Holidays - Work from home and hybrid schedules available! Ready to Join Us? Take the first step toward your new career in creating better lives —apply now! For any questions or to check on your application, reach out to HR@naviabenefits.com. Please visit our career page and apply directly: www.naviabenefits.com/workatnavia Not all positions allow for remote work, but those that do will only be available in the following states: AZ, CO, FL, GA, IL, IN, KS, MI, MN, MO, MT, NC, ND, NE, NJ, NV, NY, OH, PA, SD, TN, TX, UT.