Role Description We’re looking for a proactive and client-focused Client Support Specialist to join our team. In this role, you'll be the first line of communication with our clients—resolving issues, answering questions, and ensuring they get the most value from our product or service. You’ll play a critical role in creating a positive experience and long-term relationship with our customers. - Respond promptly and professionally to client inquiries via email, chat, and phone. - Troubleshoot issues, guide clients through solutions, and escalate technical problems when needed. - Provide onboarding support and help clients get up and running with our platform/service. - Maintain detailed records of client interactions, feedback, and resolutions in CRM or support systems. - Collaborate with internal teams (product, sales, technical) to ensure client needs are addressed efficiently. - Identify patterns in support issues and suggest improvements to processes, documentation, or features. - Deliver outstanding customer service that aligns with our values and contributes to client retention and satisfaction. Qualifications - 1–3 years of experience in a customer support, client success, or helpdesk role. - Excellent communication and interpersonal skills—clear, empathetic, and solution-oriented. - Ability to stay calm under pressure and manage multiple tasks at once. - Strong problem-solving skills and attention to detail. - Comfortable learning and navigating CRM, helpdesk, or chat tools (e.g., Zendesk, Intercom, HubSpot). - Self-motivated and reliable with a strong sense of ownership over client interactions. Benefits - 100% remote role – work from anywhere. - Competitive base pay. - Access to creative, funnel, and strategic support (you’re not flying solo). - Fast-moving, results-driven culture that values autonomy and outcomes. - Opportunities to grow into leadership or strategic roles as we scale. - A no-politics, high-accountability team that learns fast and executes faster.

About Navia Benefit Solutions: We’re a people first benefit administrator that relies on a fast-growing team of creative thinkers, problem-solvers, and go-getters to bring our participant and client experience to the next level. Our mission? To create better lives and provide a simple and amazing benefits experience. If you love providing excellent service, innovating the way benefits are administered, and being part of an inclusive workplace community, you’ll fit right in. About the Role: The Health & Welfare Client Service Manager I (CSM I) serves as the overall account manager for mid‑size and large clients across Navia’s Health & Welfare administrative offerings, including eligibility/enrollment, reimbursement accounts (FSA, HSA, Commuter, etc.), COBRA, Direct Bill, and voluntary products. This role builds and maintains long‑term client relationships, provides proactive and consultative service, manages service scope, resolves issues efficiently, and serves as project manager for client initiatives. What You’ll Do: • Act as the primary owner of day‑to‑day client relationships. • Develop a deep understanding of each client’s business needs, requirements, and benefit strategy. • Manage client expectations through proactive, transparent communication. • Simultaneously manage a diverse portfolio of clients varying in size, scope, and services. • Represent Navia at client benefit fairs to educate participants on plan features and benefits. • Ensure completion and documentation of all items on each client’s service schedule. • Provide timely project updates, deliverables, timelines, and issue‑resolution details. • Escalate complex client issues to appropriate internal team members. • Support client invoicing by reviewing work‑in‑progress reports and associate time/billing entries. • Manage annual benefits open enrollment processes for assigned clients. • Lead implementation of new clients and services onto Navia’s platforms. • Manage the creation, review, and negotiation of service agreements and renewals. • Document and manage client change orders and new work processes. • Educate and train clients on system usage; lead system demos and webinars. • Provide guidance on plan design, system functionality, and compliance considerations. • Train internal associates on client benefit plans, systems, and processes. • Identify and implement process improvements to ensure efficient service delivery. • Ensure all client documentation is current in internal systems. What We’re Looking For: - Experience: - 3–5 years of benefits administration or employee benefits industry experience (10 years preferred). - 3–5 years of direct client management experience - Skills - Proficiency with benefits systems and/or HRIS. - Experience using project management tools. - Strong proficiency with Microsoft Office (Word, Excel, PowerPoint). - Excellent communication, relationship‑building, and problem‑solving skills. - Ability to manage multiple clients, projects, and deliverables simultaneously. Work Environment: Candidates within 30 miles of one of our four office locations may be asked to come into the office for a hybrid schedule depending on the role. Eligible candidates will reside in one of the following states: AZ, CA, CO, FL, GA, IL, IN, KS, MA, MI, MN, MO, MT, NC, ND, NE, NJ, NV, NY, OH, OR, PA, SD, TN, TX, UT, AND WA This role is open for remote candidates. Why Join Navia? - Impact: Play a pivotal role in supporting employers and employees nationwide. - Growth: Advance your skills with a team committed to excellence and innovation. - Culture: Join a company that values collaboration, innovation, and customer-first solutions. Perks and Benefits: - Competitive Salary Range: $55,000-$65,000 - Generous health benefits - Company sponsored wellness benefits - Complimentary Life Insurance and Long-Term Disability Insurance - Paid time off - 6 Paid Holidays & 2 Paid Floating Holidays - Work from home and hybrid schedules available! Ready to Join Us? Take the first step toward your new career in creating better lives —apply now! For any questions or to check on your application, reach out to HR@naviabenefits.com. Please visit our career page and apply directly: www.naviabenefits.com/workatnavia Not all positions allow for remote work, but those that do will only be available in the following states: AZ, CO, FL, GA, IL, IN, KS, MI, MN, MO, MT, NC, ND, NE, NJ, NV, NY, OH, PA, SD, TN, TX, UT.

American Health Plans, a division of Franklin, Tennessee-based American Health Partners Inc. owns and operates Institutional Special Needs Plans (I-SNPs) for seniors who reside in long-term care facilities. In partnership with nursing home operators, these Medicare Advantage plans manage medical risk by improving patient care to reduce emergency room visits and avoidable hospitalizations. If you would like to be part of a collaborative, supportive and caring team, we look forward to receiving your application! Benefits and Perks include: - Affordable Medical/Dental/Vision insurance options - Generous paid time-off program and paid holidays for full time staff - TeleDoc 24/7/365 access to doctors - Optional short- and long-term disability plans - Employee Assistance Plan (EAP) - 401K retirement accounts - Employee Referral Bonus Program ESSENTIAL FUNCTIONS: To perform this job, an individual must perform each essential function satisfactorily with or without a reasonable accommodation • Contracting providers and essential vendors in current service areas to maintain CMS adequacy and providing necessary services in the care of the Plan members • Insuring providers and essential vendors in current service areas meet the credentialing requirements for their appropriate service lines • Educating providers on the Health Plan(s) functions and roles in caring for its membership • Ongoing educational updates as prescribed by CMS and the Health Plan(s) policies • To conduct the education presentations of the Health Plan(s) providers to insure their understanding and commitment with the Health Plan(s) • Monitor, maintain and support provider relationships to insure network coverage in all areas • To work with and be involved in implementation as needed • Establish a positive work environment that encourages participation in process improvement and commitment to department/company success • Complete corporate assignments as assigned Required Skills: • Must be fluent in all current provider payment methodologies including per diems, DRGs, and APCs • Must have knowledge and familiarity with all levels of medical services and ability to rapidly develop working relationships • Must be able to accept instructions and work independently in the completions of goals and assignments • Must have strong negotiation, organization, presentation and time management skills • Must be able to effectively communicate with all levels of medical staff to explain Health Plan(s) program, benefits and goals • Must be able to work effectively in a team environment • Excellent computer skills, including Microsoft Office Suite • Must be self-motivated, dependable, team and goal-oriented Required Work Experience: • Experience in the health care field required • Prior experience in network development / network services is preferred • Prior experience with acute and post-acute facilities is beneficial • Prior experience with Medicare Advantage plans is helpful Licensing/Certification/Education Requirements: • Bachelor’s degree Other Requirements: • Must be available to work 8 a.m. until 5 p.m. local time • Position requires travel to network provider locations. • Teleworking is an option if criteria are met EQUAL OPPORTUNITY EMPLOYER Our Organization does not discriminate based on race, color, religion, sex, handicap, disability, age, marital status, sexual orientation, national origin, veteran status, or any other characteristic(s) protected by federal, state, and local laws. The Organization will also make reasonable accommodations for qualified individuals with disabilities should a request for an accommodation be made. This employer participates in E-Verify.

At maxRTE, we believe every patient deserves access to care without financial barriers and that providers should be equipped to deliver that care without absorbing unnecessary financial loss. With 1 in 4 Americans struggling to pay medical bills, hospitals and health systems face increasing challenges identifying active insurance coverage. Too often, coverage is missed or hidden, leaving patients with overwhelming bills and providers with lost revenue. Our technology uncovers that hidden coverage, enabling hospitals to recover revenue while ensuring patients receive the care they need. When we bridge this gap, everyone wins: patients access lifesaving treatment, providers strengthen their financial health, and communities thrive. We are growing quickly and are hiring a Client Onboarding Manager to partner with healthcare organizations nationwide, guiding them through implementation, driving early value realization, and setting the foundation for long-term success. If you enjoy deeply understanding client workflows, solving complex problems, and configuring software to achieve meaningful outcomes, this role is for you. What You’ll Do You will own the onboarding experience for both new and expanding clients, serving as the strategic and operational lead throughout implementation. You’ll design and execute tailored launch plans, lead client-facing workflows, and ensure seamless implementation across both complex (Epic-integrated) and non-complex environments. Your focus will be on accelerating time to value and optimizing client workflows prior to handoff to the dedicated account team. In this role, you will: - Develop and execute customized onboarding launch plans for new and expansion clients - Lead client-facing discussions with RCM executives, operators, and technical stakeholders - Configure and implement solutions within the maxRTE platform - Conduct workflow testing, validation, and optimization - Analyze performance data and proactively recommend improvements based on best practices - Partner cross-functionally with Client Success, Sales, Product, Engineering, and Marketing - Serve as a trusted advisor and subject matter expert in both product and industry - Represent the voice of the client internally to inform product and operational improvements