We are seeking a detail-oriented and organized Remote Junior Travel Coordinator to join our team. In this role, you will support the planning and coordination of travel arrangements by researching destinations, preparing quotes, and organizing itineraries. You will assist with client communication and help ensure that travel details are accurate and well-managed from start to finish. This position is ideal for someone beginning their career in travel, hospitality, or client services who enjoys organization, multitasking, and working in a remote environment. Key Responsibilities: - Research travel options including accommodations, transportation, and activities - Prepare and organize quotes, proposals, and travel itineraries - Communicate with clients to gather travel details and respond to general inquiries - Coordinate with travel partners and vendors to confirm reservations - Maintain accurate client records and documentation - Provide timely and professional support throughout the planning process

Job Title: Team Case Assistant- Home Care Department: Clinical Operations- Home Care Location: 490 East Ridge Road Rochester, NY 14621 (On-call shifts are remote once fully trained) Hours Per Week: 40 hours per week Schedule: Monday-Friday 4:30pm-10pm, Saturday & Sunday 8:00am-3:00pm OR 3:00pm-10:00pm (Must work two weekends a month) Position Summary: Coordinates patient services under the direction of the team manager/designee. This includes but not limited to prioritization and coordination of daily patient schedules, requesting additional services such as aide, therapy, social work, interpreter services, and ensuring that referrals for services are appropriately assigned in a timely fashion. Key Responsibilities: • Manages multiple phone calls in a timely and professional manner providing appropriate follow up to assure callers’ needs are met. • Provides field staff assistance and resources for appropriate day to day issues as they arise under the direction of the team manager/designee. • Checks email in a timely manner providing follow up to assure sender’s needs are attended appropriately. • Collects, organizes and reviews various programs for information and reporting and initiates follow up. • Updates the EMR per agency standards. • Performs functions related to transfers or discharges as required by regulation. • Builds and maintains strong, communicative relationships with the team. • Provides exemplary customer service. • Performs general office duties/projects including but not limited answering phones, documentation/order processing, copying, filing, mailing, and obtaining/ordering office supplies. • Assists in orientation of new staff, role modeling, participates in quality assurance activities. • Attends team meetings and other internal meetings as requested. • Other duties as assigned ElderONE Only: Responsible for coordinating participant services and staff scheduling. Assures complete and accurate schedules for ElderONE staff, primarily HHA's and Nurses. Creates and schedules case assignments, and assists with timekeeping as needed. Provides a range of supportive services to Home Health Aide operations of ElderONE. Assures appropriate routing of calls and assistance with transitioning participants through care. Desired Attributes: Excellent interpersonal skills and customer service skills. Ability to multi-task in a fast paced environment Proficient use of Microsoft office. One year of experience in home care setting or medical office preferred. For ElderONE only: 1 year of experience working with a frail or elderly population preferred Minimum Qualifications: None Required Licensure/Certification: None EDUCATION: LICENSES / CERTIFICATIONS: PHYSICAL REQUIREMENTS: S - Sedentary Work - Exerting up to 10 pounds of force occasionally Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met. For disease specific care programs refer to the program specific requirements of the department for further specifications on experience and educational expectations, including continuing education requirements. Any physical requirements reported by a prospective employee and/or employee’s physician or delegate will be considered for accommodations. PAY RANGE: $17.75 - $23.03 CITY: Rochester POSTAL CODE: 14621 The listed base pay range is a good faith representation of current potential base pay for a successful full time applicant. It may be modified in the future and eligible for additional pay components. Pay is determined by factors including experience, relevant qualifications, specialty, internal equity, location, and contracts. Rochester Regional Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, predisposing genetic characteristics, marital or familial status, military or veteran status, citizenship or immigration status, or any other characteristic protected by federal, state, or local law.

POSITION SUMMARY: The Client Relationship Specialist (CRS) is responsible for providing outstanding, dedicated client care while maintaining professional relationships with current, potential, and former clients. Working as part of a team that manages a portfolio of new and existing accounts, the CRS serves as the main point of contact for client questions or concerns, ensuring a positive and seamless client experience. The role involves resolving client issues, educating clients on products and services, and supporting strategies for retention and growth. Please note: Required working hours for the Client Experience department are 8:30 a.m. – 5:30 p.m. within your time zone. Note: AE Perkins is a holding company that supports three innovative operating entities: Ameriflex, Workforce Go, and Accresa. PRINCIPAL DUTIES & RESPONSIBILITIES (Core Competencies): Client Interaction and Issue Resolution: Serve as the primary contact for clients, addressing questions and concerns in a timely manner. Own client issues from start to finish, ensuring resolutions meet or exceed client expectations (Intermediate). Empathy and Client Care: Exhibit a high level of empathy and interpersonal skills when working with clients, ensuring they feel heard, supported, and valued (Advanced). Proactive Client Support: Anticipate client needs by identifying potential questions or concerns and providing answers before they arise, offering a proactive approach to service (Intermediate). Relationship Building and Retention: Build, maintain, and foster positive relationships with Plan Administrators, Brokers, and other stakeholders to support client retention and business growth (Intermediate). Client Education: Educate clients on systems, tools, and policies related to Ameriflex products and services, ensuring they can utilize offerings effectively (Intermediate). Account Organization and Documentation: Maintain organized and accurate account information for each client, including records of interactions, service issues, and resolutions (Advanced). Regulatory Compliance: Handle confidential information with discretion in accordance with HIPAA and other relevant regulations, remaining knowledgeable about all regulations related to business services (Advanced). Collaboration and Strategy Execution: Collaborate with internal partners to execute business plans and strategies that align with company goals (Intermediate). Efficiency and Resource Utilization: Leverage company resources and tools to maximize efficiency, ensuring a seamless and reliable service experience for clients (Intermediate). Additional Duties: Perform other duties as required to support business needs, as assigned by the Client Experience Manager (Beginner).

At SCP Health, what you do matters As part of the SCP Health team, you have an opportunity to make a difference. At our core, we work to bring hospitals and healers together in the pursuit of clinical effectiveness. With a portfolio of over 8 million patients, 7500 providers, 30 states, and 400 healthcare facilities, SCP Health is a leader in clinical practice management spanning the entire continuum of care, including emergency medicine, hospital medicine, wellness, telemedicine, intensive care, and ambulatory care. Why you will love working here: - Strong track record of providing excellent work/life balance. - Comprehensive benefits package and competitive compensation. - Commitment to fostering an inclusive culture of belonging and empowerment through our core values - collaboration, courage, agility, and respect. RESPONSIBILITIES: - Work efficiently and in a professional manner utilizing multiple forms of engagement (blended inbound/outbound calls, chat, SMS/Text, and email) in a fast paced and challenging contact center environment across multiple lines of business. - Manage general inquiries, track appointments, remind patients of appointments, and follow all processes and procedures while demonstrating sensitivity to any issues. - Serves as a navigator to the clinic/hospital for insurance companies or insurance utilization review department by providing clinical information to obtain pre-certification from payers/adjusters/nurse case managers for workers’ compensation referrals. - Intake accurate collection of data to complete the coordination of care/referral for program service lines (occupational health services and workers compensation visits). - Assist and track referrals/appointment scheduling, prior authorizations, and/or insurance billing verification, when applicable for tests/procedures, including surgical procedures, diagnostic procedures, provider appointments, outpatient rehab services, etc. - Assemble information concerning referral needs to assist with expediting and coordinating care. - Per client referral guidelines, provide information to appropriate parties to assist with referral navigations/care coordination within client’s health system/hospital. - Responsible for staying abreast of state specific worker’s compensation and occupations health laws and regulation. - Check eligibility and obtain authorization for ordered services via insurance companies or acceding vendor portals. - Track and reconcile patient referral orders for assigned areas with follow through to completion, such as return to work regular duty or maximum medical improvements (MMI). - Contact utilization review organizations and insurance companies (adjusters and nurse case managers) to ensure prior approval requirements are met. Present necessary medical information such as clinical notes, orders, and/or referrals for said services. - May assume advocate role on the patient's behalf with the carrier to ensure approval of the necessary services for the patient in a timely fashion. - Utilize client department service lines and identified service providers to coordinate care. Establish and maintain relationships with identified service providers, work comp adjusters and nurse case managers. - Ensure that referrals are addressed in a timely manner and track all referral outcomes. - Communicate and remind patients, employers, adjusters, and nurse case managers of scheduled appointments. - Meet key performance goals including call handling metrics, quality performance, and attendance. - All other duties as assigned. QUALIFICATIONS: Education: - High School Diploma or equivalent required - Medical Office Administration experience or Medical Assistant Certification preferred Certification and Licenses: - Medical Assistant Certification preferred Previous Experience: - Two years’ patient care coordination or patient scheduling experience or equivalent - One year customer service experience - Previous occupational health, or workers compensation experience preferred - EMR experience a plus Knowledge Skills and Abilities: - Thrives working in fast based, changing, and growth-oriented environment - Ability to quickly learn new processes and workflows - Ability to listen to caller while entering data and documenting information accurately - Strong communication skills, oral and written - Great active listening skills - Patient and empathetic attitude - Excellent interpersonal skills - Computer literate with attention to detail and the ability to learn new software applications and methods of engagement - Problem solving abilities - Excellent customer service skills - Bilingual a plus but not required Pay Range: $14.45 - $27.02This range represents the anticipated base salary for this role. Actual compensation will be determined based on experience, qualifications, and internal equity considerations. . We offer a comprehensive benefits package designed to support your health, financial well-being, and work-life balance, including medical dental, vision insurance, a 401(k) plan with a company match, paid time off and holidays, professional development support, and employee wellness resources. Visit our website for further information. https://myscpbenefits.com/ Login name: corp-guest Password: weheal