• Manage the full content lifecycle, from conception to delivery, ensuring materials meet the training and development needs of various areas of the company. • Create and negotiate content with internal and external subject-matter experts, developing relevant and impactful materials for the LMS platform. • Plan and develop training content with a focus on continuous process improvement and strategic alignment with organizational objectives. • Seek and establish partnerships to generate content for communities of practice, identifying collaborations with strategic partners. • Participate in digital events such as webinars, conferences, meetings, and courses, ensuring effective execution and delivery of value to participants. • Monitor and adjust content based on performance and feedback, ensuring training effectiveness and employee satisfaction. • Be proactive and eager to innovate, always looking for new ways to create and disseminate content that contributes to team and company growth.

• Analyze HR, staffing, and operational datasets to identify trends, gaps, and opportunities for optimization in clinical contact center consolidation. • Develop, validate, and maintain data models/reports supporting workforce planning, resource allocation, and attrition forecasting. • Prepare data-driven presentations, dashboards, and reports for project leadership and key stakeholders. • Support scenario modeling and impact analyses to inform transition plans and workforce alignment. • Design and execute analyses to support understanding of current-state vs. future-state staffing needs, leveraging both descriptive and predictive analytics. • Collect, clean, and validate data from multiple sources to ensure data integrity and reliability. • Collaborate with project teams to translate findings into actionable recommendations for staffing, training, and workforce deployment. • Support the design of optimized operating models in partnership with clinical and operational teams, ensuring all business process improvements are grounded in data-based insights.

• Generate comprehensive design packages, including accurate floor plans, 3D renderings, and space plans using CET Designer, Revit, and AutoCAD • Translate complex dealer data into precise design solutions specifically tailored for VA and government healthcare environments • Manage technical documentation, including installation drawings, finish boards, typicals, and detailed Bills of Materials (BOM) • Ensure strict adherence to government procurement standards and GSA-approved product guidelines • Develop independent product specifications by mastering manufacturer catalogs and ensuring 100% accuracy in ProjectSpec • Collaborate with furniture dealers to align product lines with client needs while maintaining compliance • Partner with Sales and Project Management to optimize layouts, propose value-engineered alternatives, and meet budget constraints • Problem-solve design challenges related to ergonomics, systems furniture, and specialized healthcare requirements • Maintain rigorous version control and organized project files to ensure quality standards across multiple active workflows

• Contribute to ESL/EFL curriculum development, balancing pedagogical efficacy, appropriate difficulty, and learner engagement. • Design and write engaging, effective learning materials (e.g., lesson scripts, activities, vocabulary lists) in English for ESL/EFL learners at different proficiency levels, operating with minimal oversight. • Manage end-to-end delivery of defined ESL/EFL content projects involving multiple contributors, ensuring clear timelines, ownership, and communication throughout the project lifecycle. • Collaborate closely with cross-functional partners and teammates across global markets and time zones • Contribute to quarterly and annual planning for Speak’s ESL/EFL learner strategy. • Evaluate content effectiveness and proactively propose improvements by leveraging QA results, analytics, and user interviews • Own the quality and consistency of ESL/EFL content within your assigned scope • Help strengthen content standards and workflows across the Learning Design team by contributing to peer reviews, sharing best practices and learnings, and participating in training