• Generate comprehensive design packages, including accurate floor plans, 3D renderings, and space plans using CET Designer, Revit, and AutoCAD • Translate complex dealer data into precise design solutions specifically tailored for VA and government healthcare environments • Manage technical documentation, including installation drawings, finish boards, typicals, and detailed Bills of Materials (BOM) • Ensure strict adherence to government procurement standards and GSA-approved product guidelines • Develop independent product specifications by mastering manufacturer catalogs and ensuring 100% accuracy in ProjectSpec • Collaborate with furniture dealers to align product lines with client needs while maintaining compliance • Partner with Sales and Project Management to optimize layouts, propose value-engineered alternatives, and meet budget constraints • Problem-solve design challenges related to ergonomics, systems furniture, and specialized healthcare requirements • Maintain rigorous version control and organized project files to ensure quality standards across multiple active workflows

• Contribute to ESL/EFL curriculum development, balancing pedagogical efficacy, appropriate difficulty, and learner engagement. • Design and write engaging, effective learning materials (e.g., lesson scripts, activities, vocabulary lists) in English for ESL/EFL learners at different proficiency levels, operating with minimal oversight. • Manage end-to-end delivery of defined ESL/EFL content projects involving multiple contributors, ensuring clear timelines, ownership, and communication throughout the project lifecycle. • Collaborate closely with cross-functional partners and teammates across global markets and time zones • Contribute to quarterly and annual planning for Speak’s ESL/EFL learner strategy. • Evaluate content effectiveness and proactively propose improvements by leveraging QA results, analytics, and user interviews • Own the quality and consistency of ESL/EFL content within your assigned scope • Help strengthen content standards and workflows across the Learning Design team by contributing to peer reviews, sharing best practices and learnings, and participating in training

• Design, build, and elevate websites • Lead end-to-end Webflow projects—from redesign strategy and UX to fully coded launch-ready sites. • Translate brand and product goals into polished, high-performing web experiences. • Use Webflow’s visual tools and custom code to create interactions, animations, and advanced functionality. • Apply animation and motion design principles to enhance engagement and storytelling. • Create and maintain a scalable design system within Webflow, including reusable components, styles, and conventions that make it easy for others to jump in, build confidently, and stay consistent. • Partner with marketing, product, and engineering teams to align site experiences with business goals. • Work closely with colleagues and stakeholders to understand objectives, iterate on designs, and deliver beyond expectations. • Test new approaches to layout, interactivity, and motion to continually raise the bar for web experiences. • Champion best practices in accessibility, responsiveness, and performance across projects. • Explore emerging tools, including AI, to accelerate design workflows, generate creative ideas, or enhance animations and interactivity. • Design systems and component structures that balance flexibility with consistency, enabling faster iteration and collaboration across teams.

• Lead and execute service and product initiatives from discovery through definition and into delivery, using human-centered and service design frameworks to ensure everything is deeply rooted in real user and customer needs. • Develop and execute experience, service, and product strategies that align user needs, business goals, and operational feasibility. • Lead service blueprinting, journey mapping, ecosystem mapping, and stakeholder mapping efforts to align teams on how a service works today and how it should work tomorrow. • Connect frontstage experiences (customers, end users, partners) with backstage realities (teams, processes, systems, policies) to design services that are both delightful and deliverable. • Identify gaps, failure points, and opportunities across the end-to-end service, beyond any single touchpoint or interface. • Facilitate problem framing and visioning work when the problem and solution are not yet clear, helping teams understand what to tackle first and why. • Design and structure experiments, prototypes, and pilots that test not just interfaces, but entire service moments (people + process + tech). • Translate complex ecosystem insights into clear narratives, options, and recommendations for decision-makers. • Oversee and integrate user research processes, including interviews, contextual inquiry, concept testing, and usability testing to inform service and product direction. • Champion experience and service design practices (including UX), guiding multidisciplinary teams in creating user-centric, service-aware designs and prototypes that adhere to best practices in usability and accessibility. • Advocate for a culture of innovation, encouraging creative problem-solving and exploration of new ideas and technologies to enhance user and customer experience. • Collaborate with stakeholders across strategy, design, product, engineering, data, and operations to ensure strategic alignment and successful delivery of services and products. • Use service design artifacts (blueprints, journeys, future-state stories, experience principles) as alignment and decision-making tools in workshops, working sessions, and stakeholder reviews. • Drive continuous improvement of our methods and frameworks, incorporating project learnings to enhance future work. • Articulate and present strategic visions, service and experience concepts, and roadmaps to diverse audiences, including executive teams and client partners. • Teach and coach client teams in service design methods—such as blueprinting, journey mapping, and experience principle development—while delivering high-quality artifacts and leading teams toward outcomes. • Assist business development efforts by analyzing and articulating client needs, framing opportunities, and contributing to proposals. Act as a subject matter expert on service design, human-centered innovation, and select industries, as well as Cabin’s strategic frameworks.