• Analyze HR, staffing, and operational datasets to identify trends, gaps, and opportunities for optimization in clinical contact center consolidation. • Develop, validate, and maintain data models/reports supporting workforce planning, resource allocation, and attrition forecasting. • Prepare data-driven presentations, dashboards, and reports for project leadership and key stakeholders. • Support scenario modeling and impact analyses to inform transition plans and workforce alignment. • Design and execute analyses to support understanding of current-state vs. future-state staffing needs, leveraging both descriptive and predictive analytics. • Collect, clean, and validate data from multiple sources to ensure data integrity and reliability. • Collaborate with project teams to translate findings into actionable recommendations for staffing, training, and workforce deployment. • Support the design of optimized operating models in partnership with clinical and operational teams, ensuring all business process improvements are grounded in data-based insights.

• Generate comprehensive design packages, including accurate floor plans, 3D renderings, and space plans using CET Designer, Revit, and AutoCAD • Translate complex dealer data into precise design solutions specifically tailored for VA and government healthcare environments • Manage technical documentation, including installation drawings, finish boards, typicals, and detailed Bills of Materials (BOM) • Ensure strict adherence to government procurement standards and GSA-approved product guidelines • Develop independent product specifications by mastering manufacturer catalogs and ensuring 100% accuracy in ProjectSpec • Collaborate with furniture dealers to align product lines with client needs while maintaining compliance • Partner with Sales and Project Management to optimize layouts, propose value-engineered alternatives, and meet budget constraints • Problem-solve design challenges related to ergonomics, systems furniture, and specialized healthcare requirements • Maintain rigorous version control and organized project files to ensure quality standards across multiple active workflows

• Contribute to ESL/EFL curriculum development, balancing pedagogical efficacy, appropriate difficulty, and learner engagement. • Design and write engaging, effective learning materials (e.g., lesson scripts, activities, vocabulary lists) in English for ESL/EFL learners at different proficiency levels, operating with minimal oversight. • Manage end-to-end delivery of defined ESL/EFL content projects involving multiple contributors, ensuring clear timelines, ownership, and communication throughout the project lifecycle. • Collaborate closely with cross-functional partners and teammates across global markets and time zones • Contribute to quarterly and annual planning for Speak’s ESL/EFL learner strategy. • Evaluate content effectiveness and proactively propose improvements by leveraging QA results, analytics, and user interviews • Own the quality and consistency of ESL/EFL content within your assigned scope • Help strengthen content standards and workflows across the Learning Design team by contributing to peer reviews, sharing best practices and learnings, and participating in training

• Design, build, and elevate websites • Lead end-to-end Webflow projects—from redesign strategy and UX to fully coded launch-ready sites. • Translate brand and product goals into polished, high-performing web experiences. • Use Webflow’s visual tools and custom code to create interactions, animations, and advanced functionality. • Apply animation and motion design principles to enhance engagement and storytelling. • Create and maintain a scalable design system within Webflow, including reusable components, styles, and conventions that make it easy for others to jump in, build confidently, and stay consistent. • Partner with marketing, product, and engineering teams to align site experiences with business goals. • Work closely with colleagues and stakeholders to understand objectives, iterate on designs, and deliver beyond expectations. • Test new approaches to layout, interactivity, and motion to continually raise the bar for web experiences. • Champion best practices in accessibility, responsiveness, and performance across projects. • Explore emerging tools, including AI, to accelerate design workflows, generate creative ideas, or enhance animations and interactivity. • Design systems and component structures that balance flexibility with consistency, enabling faster iteration and collaboration across teams.