• Architect the Future: You will be the primary architect for our core platform, designing and leading the implementation of scalable, reliable, and highly efficient systems. Your decisions will directly impact our ability to grow and innovate. You will design, blueprint, and lead the development of our core platform, ensuring it is scalable, reliable, and efficient. • Be a Technical Leader: As the lead engineer for your domain, you'll set the technical direction and raise the bar for code quality, design patterns, and operational excellence from conception through deployment.Serve as the lead engineer for the team, driving technical excellence, and raising the bar for quality from design to deployment. • Lead Cross-Functional Initiatives: You'll lead complex, cross-team initiatives that require technical alignment across multiple engineering teams and business domains. You will be the technical glue that ensures we execute on our most critical strategic priorities.Steer cross-team planning and execution for complex features that span multiple engineering teams and business domains • Champion Best Practices: You'll be the subject matter expert on our software ecosystem, actively promoting architectural integrity and technical best practices. Your expertise will be crucial in building highly resilient and observable systems. You'll also provide a high-level of engagement across teams to address technical debt and promptly resolve incidents.Act as a subject matter expert on Forward’s software ecosystem, promoting technical excellence, modern design patterns, and architectural integrity across the organization. • Mentor and Elevate: Improve the quality and efficiency of the engineering team through technical guidance, mentorship, and sponsorship, fostering a culture of ownership and continuous learning. • Own the Ecosystem: Maintain a high level of engagement across multiple teams, build highly resilient and observable systems, promptly address bugs and incidents, and be a reliable and accessible leader.

• Join the development team, taking work items for development each Sprint. • Perform development activities such as analysis and design, programming, testing, and requirements. • Manage your own work, promptly notifying the team of any delays or other impediments. • Be proficient in your programming language of specialty: .NET (VB.NET or C#). • Demonstrate proactivity, the ability to work in a team, self-management and decision-making skills, and effective communication.

• Responsible for the overall technical management and ongoing development of our software landscape • Design, architecture and planning of new software projects from the initial concept through to technical implementation • Technical leadership of the development team, including prioritization, providing technical guidance and making decisions on architectural matters • Ensuring quality through code reviews and the continuous development of best practices within the team

Location requirements: Remote Based. Open to candidates on the East Coast/Central About the Role: The Event Management group powers BigPanda's core event processing, enrichment, and correlation capabilities, handling millions of daily events across a high-throughput, cloud-native infrastructure. As an Integrations Engineer, you will be at the forefront of connecting BigPanda's platform with a variety of external systems used by our customers - including ServiceNow, Jira, webhooks, Datadog, vCenter, CloudWatch, Microsoft Teams, and PagerDuty. You'll design, build, and maintain integrations that normalize and enrich alert data, enabling smarter incident management and faster response times. This role is a perfect fit for an engineer who thrives on solving real-world interoperability challenges and making complex systems talk to each other seamlessly. As a Backend Engineer, you will take on challenging problems, design and implement robust, scalable features, and diagnose complex system issues. You'll work with cutting-edge technologies, including Node.js, AWS services, and more. What you will do: - Design, develop, and maintain prompts that power AI-driven product features, as well as robust integrations with third-party systems and APIs. - Implement and follow integration patterns such as event-driven communication, polling, webhooks, and API orchestration. - Write clean, maintainable code to process, normalize, and transform data flowing between platforms. - Leverage modern AI development tools to accelerate development, improve code quality, and enhance productivity across the development lifecycle. - Test integration logic thoroughly across all stages of the development pipeline - including unit tests, integration tests, and staging environments. - Implement solutions to handle schema changes, API versioning, rate limits, and backward compatibility. - Monitor and maintain integration pipelines in production, ensuring reliability and scalability. - Collaborate with product, customer success, and support teams to understand customer needs and troubleshoot complex integration scenarios. - Maintain detailed documentation of integration interfaces, requirements, and edge cases. What skills and experience you’ll bring to BigPanda: - 7+ years of experience as a software engineer - Experience in designing and building large-scale distributed cloud-based system - Proven experience in delivering key features from ideation to production - Ability to deep dive into complex systems and troubleshoot challenging issues effectively - Familiarity with managing and testing integration code across development pipelines (unit tests, integration tests, staging, and production environments). - Strong debugging skills and ability to diagnose integration failures in complex environments. - Experience using AI-powered developer tools (such as Claude Code, GitHub Copilot, Cursor, or similar) to improve development productivity and code quality. - Familiarity with prompt engineering and effective use of AI tools for development workflows. - Excellent communication skills and the ability to collaborate across engineering, product, and customer-facing teams. - Familiarity with RESTful APIs, cloud-based technologies, and microservices. - Strong skills in communicating complex ideas and clearly explaining technical concepts and solutions Optional (Nice to Have): - Experience with Node.js or similar backend development stacks. - Hands-on experience with REST APIs, webhooks, authentication standards (OAuth, API Keys, SAML, etc.), and data mapping/transformation (JSON, XML). - Solid understanding of integration patterns, API orchestration, and cross-system data synchronization. - Experience working with external systems such as ServiceNow, Jira, webhooks, Datadog, vCenter, CloudWatch, Microsoft Teams, PagerDuty, or similar platforms. About Us: BigPanda is a fast-growing, values-driven, global company that enables Tech Ops teams to keep the digital economy running. BigPanda’s AI-driven IT operations (aka AIOps) platform transforms IT data into insight and action. By eliminating IT noise, automating incident management, and keeping our customers’ digital services up and running around the clock, we become a mission-critical part of our customers’ IT operations. With BigPanda, some of the world’s largest enterprises including Hulu, Cisco, United, and many others are able to reduce costs and increase efficiencies, accelerate business velocity, and deliver extraordinary customer experiences. BigPanda is backed by top-tier investors including Sequoia, Mayfield, Battery, Insight Partners, Advent International, and Greenfield Partners. We have an awesome team of motivated, knowledgeable, fun-loving, and friendly Pandas. We provide comprehensive health coverage, parental leave, competitive cash and equity compensation, and a supportive, collaborative, and innovative environment to empower you to do the best work of your career. Our Benefits: - Competitive equity - Remote-first environment - Unlimited PTO - Twelve (12) paid holidays throughout the year - Comprehensive health benefits - #PandaParent support. Financial assistance for fertility, adoption, and surrogacy expenses, plus up to eighteen (18) weeks of fully paid leave for birthing parents and up to twelve (12) weeks for non-birthing parents. - Financial planning services - Employee learning & development budget - Values-based recognition (quarterly and annually) - Social community & ERG programs - Dog friendly office - Lunches provided in office - Flexible work environment along with a work-from-home stipend to support remote work arrangements - Values-based culture Please note that visa sponsorship is not available for this position. Market competitive salary with an anticipated base compensation range of $187,000 - $220,000. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location BigPanda offers a generous total rewards package that includes base pay, bonus, equity, and a world-class benefits program. We run two (2) compensation review cycles per year to ensure that managers can recognize employees without much lag between achievement and reward. All of this builds toward the best compensation we can give to anyone: the ability to develop your skills each and every day. BigPanda has a significant focus on career development that is at the core of our employee experience. BigPanda is proud to be an Equal Employment Opportunity workplace employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Note: BigPanda is an E-Verify Employer If you need assistance or an accommodation due to a disability, you may contact us at peoplequestions@bigpanda.io.