Location requirements: Remote Based. Open to candidates on the East Coast/Central About the Role: The Event Management group powers BigPanda's core event processing, enrichment, and correlation capabilities, handling millions of daily events across a high-throughput, cloud-native infrastructure. As an Integrations Engineer, you will be at the forefront of connecting BigPanda's platform with a variety of external systems used by our customers - including ServiceNow, Jira, webhooks, Datadog, vCenter, CloudWatch, Microsoft Teams, and PagerDuty. You'll design, build, and maintain integrations that normalize and enrich alert data, enabling smarter incident management and faster response times. This role is a perfect fit for an engineer who thrives on solving real-world interoperability challenges and making complex systems talk to each other seamlessly. As a Backend Engineer, you will take on challenging problems, design and implement robust, scalable features, and diagnose complex system issues. You'll work with cutting-edge technologies, including Node.js, AWS services, and more. What you will do: - Design, develop, and maintain prompts that power AI-driven product features, as well as robust integrations with third-party systems and APIs. - Implement and follow integration patterns such as event-driven communication, polling, webhooks, and API orchestration. - Write clean, maintainable code to process, normalize, and transform data flowing between platforms. - Leverage modern AI development tools to accelerate development, improve code quality, and enhance productivity across the development lifecycle. - Test integration logic thoroughly across all stages of the development pipeline - including unit tests, integration tests, and staging environments. - Implement solutions to handle schema changes, API versioning, rate limits, and backward compatibility. - Monitor and maintain integration pipelines in production, ensuring reliability and scalability. - Collaborate with product, customer success, and support teams to understand customer needs and troubleshoot complex integration scenarios. - Maintain detailed documentation of integration interfaces, requirements, and edge cases. What skills and experience you’ll bring to BigPanda: - 7+ years of experience as a software engineer - Experience in designing and building large-scale distributed cloud-based system - Proven experience in delivering key features from ideation to production - Ability to deep dive into complex systems and troubleshoot challenging issues effectively - Familiarity with managing and testing integration code across development pipelines (unit tests, integration tests, staging, and production environments). - Strong debugging skills and ability to diagnose integration failures in complex environments. - Experience using AI-powered developer tools (such as Claude Code, GitHub Copilot, Cursor, or similar) to improve development productivity and code quality. - Familiarity with prompt engineering and effective use of AI tools for development workflows. - Excellent communication skills and the ability to collaborate across engineering, product, and customer-facing teams. - Familiarity with RESTful APIs, cloud-based technologies, and microservices. - Strong skills in communicating complex ideas and clearly explaining technical concepts and solutions Optional (Nice to Have): - Experience with Node.js or similar backend development stacks. - Hands-on experience with REST APIs, webhooks, authentication standards (OAuth, API Keys, SAML, etc.), and data mapping/transformation (JSON, XML). - Solid understanding of integration patterns, API orchestration, and cross-system data synchronization. - Experience working with external systems such as ServiceNow, Jira, webhooks, Datadog, vCenter, CloudWatch, Microsoft Teams, PagerDuty, or similar platforms. About Us: BigPanda is a fast-growing, values-driven, global company that enables Tech Ops teams to keep the digital economy running. BigPanda’s AI-driven IT operations (aka AIOps) platform transforms IT data into insight and action. By eliminating IT noise, automating incident management, and keeping our customers’ digital services up and running around the clock, we become a mission-critical part of our customers’ IT operations. With BigPanda, some of the world’s largest enterprises including Hulu, Cisco, United, and many others are able to reduce costs and increase efficiencies, accelerate business velocity, and deliver extraordinary customer experiences. BigPanda is backed by top-tier investors including Sequoia, Mayfield, Battery, Insight Partners, Advent International, and Greenfield Partners. We have an awesome team of motivated, knowledgeable, fun-loving, and friendly Pandas. We provide comprehensive health coverage, parental leave, competitive cash and equity compensation, and a supportive, collaborative, and innovative environment to empower you to do the best work of your career. Our Benefits: - Competitive equity - Remote-first environment - Unlimited PTO - Twelve (12) paid holidays throughout the year - Comprehensive health benefits - #PandaParent support. Financial assistance for fertility, adoption, and surrogacy expenses, plus up to eighteen (18) weeks of fully paid leave for birthing parents and up to twelve (12) weeks for non-birthing parents. - Financial planning services - Employee learning & development budget - Values-based recognition (quarterly and annually) - Social community & ERG programs - Dog friendly office - Lunches provided in office - Flexible work environment along with a work-from-home stipend to support remote work arrangements - Values-based culture Please note that visa sponsorship is not available for this position. Market competitive salary with an anticipated base compensation range of $187,000 - $220,000. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location BigPanda offers a generous total rewards package that includes base pay, bonus, equity, and a world-class benefits program. We run two (2) compensation review cycles per year to ensure that managers can recognize employees without much lag between achievement and reward. All of this builds toward the best compensation we can give to anyone: the ability to develop your skills each and every day. BigPanda has a significant focus on career development that is at the core of our employee experience. BigPanda is proud to be an Equal Employment Opportunity workplace employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Note: BigPanda is an E-Verify Employer If you need assistance or an accommodation due to a disability, you may contact us at peoplequestions@bigpanda.io.