Wiz logo
Wiz

Secure everything you build and run in the cloud

Technical Account Manager – West

Location

United States

Posted

65 days ago

Salary

$136K - $151.2K / year

Seniority

Senior

Bachelor Degree5 yrs expEnglishAWSAzureDockerGCPKubernetesLinux

Job Description

Technical Account Manager – West

Wiz

• As a Technical Account Manager (TAM), you’ll be responsible for planning and executing strategies to drive customer adoption and use of the Wiz platform. • You will provide both strategic and technical guidance to customers throughout the Wiz journey, from onboarding to operationalization through to a successful renewal and expansion. • Technical expertise and strong customer-facing skills will be essential in addressing the needs of our customers. • Serving as the bridge between customers and the broader Wiz team, you'll streamline collaboration between Product Management, Sales, Engineering, and Support to deliver a cohesive customer experience. • Serve as a trusted technical advisor throughout your customers’ Wiz journey • Confidently navigate customers through deployment, configuration, and operationalization of Wiz using best practices and your existing cloud-security domain expertise • Serve as the primary technical contact for your book of customers, helping to solve technical questions and issues as they arise via email, meetings, Slack, and support tickets • Ensure your book of customers are delighted and seeing value from their Wiz purchase • Help customers develop success plans with measurable goals throughout the Wiz lifecycle that align with their organizational security and compliance objectives • Act proactively, by leading the customer on a journey to full adoption and value, and promoting excellence in addressing Cloud, Code, and Runtime security risk • Use your expert knowledge of the Wiz platform and features to accelerate your customers’ success and attainment of value • Assist customers in project managing Wiz adoption and operationalization goals across business units and stakeholders • Help unblock adoption as necessary by working with both internal and external parties to resolve people, process, and technology issues • Drive and track your customers’ achievement of business goals and realization of value through Wiz • Report progress and results to key Wiz and customer stakeholders in executive-friendly communications and QBRs/executive briefings • Understand, document, and represent your customers’ needs to internal Wiz stakeholders • Capture feature requests/adoption blockers and liaise with Product and Engineering teams to determine priority and alternative solutions • Support and manage a book of up to 15 customers, depending on size and complexity • Identify opportunities for expansion and assist in securing renewals in partnership with sales and renewals teams • Drive towards utilization/adoption targets for your book of business • Identify, document, and action on risks (e.g, satisfaction, churn, renewal, tenant health) in customer engagements • Develop and cultivate close relationships with key customer contacts, from C-level to practitioner, to understand sentiment and drive forward key Wiz objectives • Assist in driving improvements in Wiz’s TAM motion and have an impact across GTM teams • Develop documentation, mentor associate TAMs, and develop areas of technical subject-matter expertise • Partner cross-functionally with internal teams to improve processes

Job Requirements

  • 5-8+ years of experience in technical customer-facing roles, ideally supporting a cloud / cloud-security product
  • For example: Technical Account Manager, Professional Services, Solutions Engineering, Technical Support, Customer Success Engineer, and Architect.
  • B.S. in Computer Science, Engineering, or similar field, or equivalent experience.
  • Ability and willingness to navigate nebulous job responsibilities while actively contributing to the further refinement of the TAM motion
  • Strong understanding of cloud services and architecture of at least 1 CSP (AWS/GCP/Azure/OCI) – ideally, you have a CSP certification (e.g., Certified Solutions Architect, Certified DevOps Engineer)
  • Familiarity with cloud-security best practices, common threat models, and CNAPP use cases. Ideally, you have a security certification or experience helping organizations address cloud-security challenges
  • Familiarity with container technologies (Docker, Kubernetes), as well as the associated security considerations
  • Familiarity with DevOps technologies – CI/CD, Infrastructure as Code (IaC), Version Control Systems, etc.
  • Familiarity with Linux and Windows operating systems concepts and runtime sensing
  • Strong problem-solving skills, with the ability to troubleshoot complex technical issues and drive resolution across nebulous structures, both internal and external
  • Ability and willingness to continuously learn emerging cloud/security technologies
  • Proven track record of successfully managing a book of business with 5-10+ customers
  • Proven track record of building and maintaining relationships with enterprise clients, driving customer outcomes, and exceeding performance targets
  • Ability and willingness to continuously enable customers on the Wiz platform and assist them in solving problems, ranging from trivial to highly complex
  • Willingness to work across multiple communication channels and platforms to assist your customers - e.g., responding to Slack messages, emails, and support tickets
  • Ability to use data and systems (e.g., CRM, log analysis tools) to monitor customer health and identify trends to inform customer success and retention initiatives.
  • Excellent communication and interpersonal skills, with the ability to effectively engage with stakeholders at all levels of an organization.

Benefits

  • Medical, dental and vision insurance
  • Home Office Setup reimbursement
  • Flexible Spending Accounts
  • Monthly Connectivity reimbursement
  • Employee Assistance Program (EAP)
  • Short- and Long-term Disability Insurance
  • Life & Accident Insurance
  • 401(k) Retirement Savings Plan (with employer match)
  • Flexible paid time off + 11 paid holidays
  • Paid leave programs, including parental, pregnancy health, medical and bereavement leave

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