• Act as a point of contact for customer concerns that cannot be resolved within the business unit • Handle sensitive employee concerns and investigations • Support ethics hotline investigations involving claims of harassment, discrimination, and retaliation • Offer advice and help to team members and all levels of management on employee relations issues • Maintain positive relationships to support employees and managers both in person and remotely • Provide professional and confidential HR advice to Business Partners • Collaborate with other centers of excellence within the People Services function • Actively engage in performance management and support team member growth

• Design effective organisational structures and team practices • Identify key capabilities required and implement initiatives that address these gaps through either growing internal talent or attracting external talent • Ensure effective onboarding of new joiners both into the business but also into their roles • Strengthen our leadership capability through coaching and development opportunities • Implement Talent strategies that ensures we grow and retain high potential talent • Build a high performance culture that encourages teamwork, inspiration, growth and execution • Enhance our remote working practices as we grow into a global employer • Be a trusted and professional advisor to the business, in particular, new managers • Be the go-to person for all people queries

• Serve as a primary People & Culture resource for employees and managers across the United States, Canada and Mexico. • Partner with HR business partners, managers and employees to provide guidance on HR policies, programs, and best practices. • Support the full employee lifecycle including onboarding, job changes, benefits administration, leave management, and offboarding. • Provide guidance on employee relations matters and escalate complex issues when appropriate. • Maintain accurate employee records and ensure HR systems and documentation remain compliant. • Prepare HR reports and respond to ad‑hoc data and analytics requests from leaders and the P&C team. • Support benefits administration including open enrollment, employee inquiries, and coordination with payroll and vendors. • Coordinate with cross‑functional partners including Talent Acquisition, Payroll, and Talent & Performance teams. • Contribute to People & Culture initiatives such as engagement surveys, goal programs, career development initiatives, and global projects. • Identify opportunities to improve HR processes, workflows, and operational efficiency.

• Planning and execution of personnel administration processes • Payroll and time-and-attendance control • Contract terminations (settlements), hiring/onboarding, dismissals, and vacation administration • Processing of social charges and payroll contributions in accordance with company guidelines • Monitoring and guiding the team to ensure tasks are completed according to established procedures