Morressier

• Act as the chief liaison and key point of contact between the client and the broader Morressier team • Manage the client contract ensuring all requirements and affiliated timelines are met and exceeded • Foster renewals and develop opportunities to extend and enhance client contracts (upsell opportunities) • Interact with client staff on an ongoing basis in a friendly, communicative, and professional manner • Develop a high level of understanding of the product and services, enabling independent problem solving on minor issues, prioritizing and escalating as needed • Gather business requirements for new developments and enhancements, and proactively look for ways to enrich the client relationship • Work closely with all departments, including with Product, Design, and Engineering to innovate and inform the roadmap based on client needs and feedback and with Sales for new bids and RFP responses for multiyear/enterprise clients • Define, monitor, and analyze key metrics that measure client success and contribute to overall company goals • Other activities as required to support this highly cross-functional global team

• Own the product/growth program - including work on campaigns, running experiments (hacks) supported by the wider marketing function • Lead projects cross-functionally with Sales, marketing, and in particular the Product Team to ensure we are maximizing all key growth opportunities across our existing customer base • Actively support and where applicable automate cross-sell & upsell opportunities • Use a data-first approach to measure the effectiveness of growth strategies • Play an active role in supporting the development of the wider marketing function

• Lead projects & events ensuring we deliver an awesome client experience and mentoring more junior members in the team • Serve as the primary point of contact for dedicated clients, interfacing with the broader Morressier team to meet needs, solve challenges, and ensure overall customer success • Onboard new clients via video training calls • Present, define and execute on project scope according to partnership agreements • Get product feedback and represent clients needs and future roadmap • Present new product developments to clients and ensure consistent communication • Manage post-project client debriefs • Deliver outstanding customer service using the shared Intercom help desk and the online knowledge base

• Design effective organisational structures and team practices • Identify key capabilities required and implement initiatives that address these gaps through either growing internal talent or attracting external talent • Ensure effective onboarding of new joiners both into the business but also into their roles • Strengthen our leadership capability through coaching and development opportunities • Implement Talent strategies that ensures we grow and retain high potential talent • Build a high performance culture that encourages teamwork, inspiration, growth and execution • Enhance our remote working practices as we grow into a global employer • Be a trusted and professional advisor to the business, in particular, new managers • Be the go-to person for all people queries

• Build a qualified pipeline of potential Morressier clients based on desk research of organizational needs (forthcoming conferences, undigitized conference content) • Contact and communicate with decision-makers at potential clients, listening to their needs and matching these with appropriate services and products in order to build new relationships • Develop a high level of understanding of the product and services, enabling independent sales demonstrations and responses to technical questions • Contribute to the creation of relevant collateral, demonstrations, and sales materials • Manage the client journey from initial contact to contract signature, working closely with all departments throughout the process • Maintain detailed records through Salesforce and other company data management tools and work towards individual, team, and overall company goals • Other activities as required to support this highly cross-functional global team

• Act as the chief liaison and key point of contact between the client and the broader Morressier team. • Look to expand our biggest account offerings • Manage the client contract ensuring all requirements and affiliated timelines are met and exceeded • Foster renewals and develop opportunities to extend and enhance client contracts (Cross sell/ upsell opportunities); • Interact with some of our biggest publishing and society clients on an ongoing basis in a friendly, communicative, and professional manner; • Develop a high level of understanding of the product and services, enabling independent problem solving on minor issues, prioritizing and escalating as needed; • Gather business requirements for new developments and enhancements, and proactively look for ways to enrich the client relationship and win new clients; • Work closely with all departments, including with Product, Design, and Engineering to innovate and inform the roadmap based on client needs and feedback and with Sales for new bids and RFP responses for multiyear/enterprise clients; • Define, monitor, and analyze key metrics that measure client success and contribute to overall company goals; • Other activities as required to support this highly cross-functional global team.