• Own the post-sale lifecycle for a portfolio of accounts—onboarding, adoption, renewal, and expansion. • Serve as the primary customer contact, driving engagement cadence and customer health reporting. • Deliver ongoing best-practice enablement to accelerate adoption and value realization. • Lead business reviews, sharing product updates and aligning on priorities and outcomes. • Maintain accurate account data, activity tracking, and renewal forecasts. • Build and execute success plans to achieve KPIs (e.g., references and NPS targets). • Invest in continuous learning to strengthen product expertise and customer impact. • Develop and maintain strong healthcare domain knowledge to advise with credibility. • Monitor engagement, usage, and outcomes to shape account strategy and prioritize actions. • Translate product capabilities into customer-specific value, outcomes, and ROI. • Apply industry context to solution positioning, adoption strategy, and value realization. • Use data and customer feedback to guide conversations, mitigate risk, and refine success plans.

• Serve as one of the primary points of contact for new customers during onboarding, delivering a consultative and polished client experience. • Conduct AI testing, prompt refinement, and model behavior validation to ensure high accuracy and strong performance before go-live. • Configure customer accounts, integrations, and workflows across the ZyraTalk platform. • Collaborate closely with Product, Engineering, and Customer Success teams to solve onboarding challenges and ensure a smooth technical setup. • Communicate clearly with clients regarding onboarding progress, configuration decisions, and technical work completed. • Troubleshoot issues, escalate when needed, and guide customers on best practices that maximize early adoption. • Maintain detailed documentation in the CRM to track onboarding stages, timelines, and deliverables. • Drive each account toward a fast, successful, and confident go-live while ensuring quality and accuracy at every step.

• Strategic Account Management: Build and maintain strong relationships with decision-makers and influencers within our customer base, with a focus on high-value accounts. • Analytics Expertise: Leverage your deep understanding of analytics and business intelligence to guide customers in optimizing their use of Sigma Computing's platform. Help them understand their data and gain actionable insights. • NDR Growth: Develop and implement strategies aimed at maximizing NDR. This includes identifying opportunities for upselling and cross-selling, as well as reducing churn through proactive engagement and solution-oriented support. • Customer Advocacy: Serve as the bridge between our customers and our product team. Advocate for features, enhancements, and integrations that will drive customer satisfaction and retention. • Success Plans: Collaborate with customers to develop and execute success plans that align Sigma Computing's capabilities with the customer's business goals and objectives. • Educational Initiatives: Design and deliver training sessions, webinars, and workshops to increase product knowledge, adoption, and engagement among our user base.

• Manage the business relationship between SailPoint and assigned client accounts; responsible for overall client satisfaction • Provide coaching and advice to clients on the use of SailPoint’s solutions for identity management, compliance, role management, and access request management; develop insights into the challenges faced by client organizations and provide recommendations based on an in-depth understanding of how IdentityIQ solves those problems. • Proactively share best practices • Monitor accounts for change in solution/product usage, personnel, goals, mission, financial conditions, competitor involvement and other areas that could have an effect on the clients’ ongoing use and/or satisfaction with SailPoint’s products and services • Provide strategic updates on clients’ performance to SailPoint Senior Management. • Provide regular status updates to account teams and Sales Managers • Identify new opportunities for expanding SailPoint product/service usage to maximize client success and SailPoint revenue growth • Ensure maintenance contract renewal