Trella Health

• Manage and improve AWS cloud infrastructure • Support CI/CD pipeline maturity • Contribute to the reliability, security, and observability of production systems • Participate in release engineering, disaster recovery planning, and information security operations (HIPAA/SOC2) • Collaborate with development, data engineering, and integration teams

• Own a book of business to drive retention and growth rates • Develop a comprehensive understanding of typical business challenges faced by customers and map Trella Health capabilities to address their needs • Engage customers in an appropriate experience that allows them to effectively execute their success plan • Manage customer renewal and expansion orders for attainment of net retention goals • Facilitate implementation kickoffs with our implementation consultants that confirm business goals and outline an initial success plan • Identify risks to customers achieving their stated business goals and collaborate with their account team on how to best mitigate risks • Foster relationships with stakeholders that lead to advocacy for Trella Health across the care continuum • Collect and summarize customer feedback with a focus on understanding the customer’s business problem

• Manage a territory to meet or exceed monthly, quarterly, and annual quota goals, win rates, and pipeline goals within our various markets in the healthcare industry • Be responsible for strategic selling within a Software as a Service (SaaS) sales process by sourcing deals, negotiating pricing and contract terms, and driving deals to close • Create effective outbound prospecting strategies and conduct lead generating activities to supplement your pipeline including cold calls, emails, and social touches • Effectively qualify prospects by understanding their goals, plans, challenges, timeline, budget, and decision-making authority • Deliver quality and tailored demonstrations of our solutions to prospects based on the prospects needs and priorities • Collaborate with internal teams on customer handoff, training, and user adoption along with understanding potential product enhancements and assisting with sharing general market feedback • Use critical thinking skills to be able to work with clients on solutions, proof of concept, contracting, and strategic selling • Maintain up to date account information in Salesforce including opportunities, accounts, contacts, and accurate forecasts • Strive to continuously improve your sales process and demonstrate a willingness to learn and implement best practices • Build an in-depth understanding of Trella Health’s solutions and services along with the evolving needs of the market and competitive landscape to convey the value propositions unique to the prospects’ challenges and goals

• Work with vast national datasets of medical and pharmacy claims data to interpret, analyze, and build datasets that deliver actionable insights to Trella’s proprietary solutions. • Design, build, and maintain scalable Databricks workflows and jobs for processing healthcare claims data. • Develop and optimize PySpark and SQL pipelines for performance, reliability, and efficiency. • Implement data quality monitoring and validation frameworks to ensure completeness, accuracy, and consistency of claims data. • Support modernization by refactoring legacy SAS scripts into Databricks. • Act as a subject matter expert on healthcare data sources, calculations, and methodologies. • Collaborate with the product team to size and scope new analytic projects, defining specifications and requirements. • Continuously enhance your knowledge of the healthcare industry through independent research and professional development.

At Trella Health, we are passionate and committed to our mission: empowering meaningful change in healthcare. Since our founding in 2015, we continue to grow our team, enhance our solution and services offerings, accelerate into new markets, and expand our customer base. We are rapidly growing and are looking for new Trellavators to join our team! “What is a Trellavator?” you ask. Innovate and elevate is the name of our game! We go above and beyond to collaborate with and support each other. We believe that when a colleague or customers succeeds, we succeed. By learning from others, building on our successes, and taking risks, we constantly raise the bar. After all, continuous improvement is in our DNA. Our word is paramount, we keep our commitments, and we always follow through. We have a strong, reliable support system that fuels growth, collaboration, and passion—and together, we create a positive environment where everyone at Trella Health, including the customers we support, can thrive. Are you ready to learn more about the opportunities with our team? Trell-yeah you are! Come join the Trella team as a Senior Customer Success Manager, where you will be the main point of contact for our customers, working closely with their champions and growth-minded leaders to ensure they fully understand and gain value from our solutions. This role combines the responsibilities of managing solution adoption and renewals with offering strategic advice that drives growth for our clients. Your expertise will play a crucial role in helping customers leverage our offerings effectively, fostering lasting partnerships along the way. As a member of the Customer Success team, you will partner across all functions to bring the Voice of the Customer to the business and ensuring We Never Stop Improving as We Strive for Better Healthcare. Reports to: Vice President, Customer Success Location: Atlanta, GA; Nashville, TN or Philadelphia, PA regions strongly preferred; other regions considered. As a Senior CSM at Trella, you will: - Own the post-sale lifecycle for a portfolio of accounts—onboarding, adoption, renewal, and expansion. - Serve as the primary customer contact, driving engagement cadence and customer health reporting. - Deliver ongoing best-practice enablement to accelerate adoption and value realization. - Lead business reviews, sharing product updates and aligning on priorities and outcomes. - Maintain accurate account data, activity tracking, and renewal forecasts. - Build and execute success plans to achieve KPIs (e.g., references and NPS targets). - Invest in continuous learning to strengthen product expertise and customer impact. - Develop and maintain strong healthcare domain knowledge to advise with credibility. - Monitor engagement, usage, and outcomes to shape account strategy and prioritize actions. - Translate product capabilities into customer-specific value, outcomes, and ROI. - Apply industry context to solution positioning, adoption strategy, and value realization. - Use data and customer feedback to guide conversations, mitigate risk, and refine success plans. You might be a fit for this role if you have: - 2-5 years of experience in a Customer Success or Account Management role, preferably within a B2B SaaS environment. - Must be tech-savvy to be able to understand technical concepts around our product. - Strong strategic, analytical, and relationship skills; able to manage conflicting priorities effectively. - Ability to effectively manage customer relationships at various levels and use data driven discussions to build trusted partnerships, navigating conflicting perspectives appropriately. - Demonstrated success that shows your ability to be professionally assertive and a customer focused problem solver. - Come prepared and ready for customer facing work and open to travel up to 20% Preferred by not required: - Experience within the healthcare tech industry. - Familiarity with Post-Acute Provider (Home Health, Hospice, SNF). - Experience with healthcare claims data analysis. - Exposure to data integrations. About Trella Health: Trella Health provides unmatched, actionable market intelligence to post-acute care and value-based care providers of all sizes. Our industry leading analytics paired with CRM and EHR integration workflows positions us as the most advanced sales enablement platform for the post-acute care market. One of only a few companies to be deemed both a Qualified Entity by CMS and an Innovator under its Virtual Research Data Center Program, Trella has elite access to billions of performance metrics and referral data to enable competitive positioning across the market. Its standardized insights, representing 90% of all lives 65+ U.S. population, help customers identify, engage, and manage critical relationships and advance their organizations with certainty. Since launching our first product in 2016, we have experienced tremendous growth and have highlighted a few key data points to get an at-a-glance view of Trella: - Over 1,000 customers including 10 of the top 10 post-acute providers and 4 of the top 10 health systems - Over 150 team members and growing - Recognized as one of Modern Healthcare’s “Best Places to Work” in consecutive years and were ranked in the Top 50 startups in the US by LinkedIn - Headquartered in Atlanta, GA with remote hubs in Nashville, Philadelphia, the Philippines, and Latin America. The Trellavator Experience: At Trella Health, you can expect to join a welcoming team that truly embodies our core values. Our collaborative culture is anchored by trust, transparency, and inclusion—and we also have a lot of fun. No matter where you work, at Trella Health you can expect an awesome team, frequent virtual gatherings, engaging events, casual attire, and more. We offer competitive salaries with a comprehensive benefits package to all employees and provide an environment that fosters work-life harmonization with Flexible Paid Time Off, along with remote-first work arrangements. As we continue to see exponential growth, our goal is to continue to put team members first and strive to offer our team members the best culture and benefits possible. Some of the benefits we provide are: - Health, Dental, Vision & Voluntary Benefits - Competitive Salary & Bonus Plans - 401k Retirement Savings - Flexible PTO & 10 Paid Holidays - Flexible Work Hours - Equity Shares - Paid Leave Programs - Marketplace for discounted retail and entertainment Equal Opportunity Employer Trella Health is an equal opportunity employer. All persons will receive consideration for employment without regard to race, color, gender, sexual orientation, gender identity or expression, religion, national origin, marital status, age, disability, handicap, veteran status, genetic information, or any other protected status as recognized by federal, state, or local laws.

• Own the post-sale lifecycle for a portfolio of accounts—onboarding, adoption, renewal, and expansion. • Serve as the primary customer contact, driving engagement cadence and customer health reporting. • Deliver ongoing best-practice enablement to accelerate adoption and value realization. • Lead business reviews, sharing product updates and aligning on priorities and outcomes. • Maintain accurate account data, activity tracking, and renewal forecasts. • Build and execute success plans to achieve KPIs (e.g., references and NPS targets). • Invest in continuous learning to strengthen product expertise and customer impact. • Develop and maintain strong healthcare domain knowledge to advise with credibility. • Monitor engagement, usage, and outcomes to shape account strategy and prioritize actions. • Translate product capabilities into customer-specific value, outcomes, and ROI. • Apply industry context to solution positioning, adoption strategy, and value realization. • Use data and customer feedback to guide conversations, mitigate risk, and refine success plans.

• Work with vast national datasets of medical and pharmacy claims data to interpret, analyze, and build datasets that deliver actionable insights to Trella’s proprietary solutions. • Design, build, and maintain scalable Databricks workflows and jobs for processing healthcare claims data. • Develop and optimize PySpark and SQL pipelines for performance, reliability, and efficiency. • Implement data quality monitoring and validation frameworks to ensure completeness, accuracy, and consistency of claims data. • Support modernization by refactoring legacy SAS scripts into Databricks. • Act as a subject matter expert on healthcare data sources, calculations, and methodologies. • Collaborate with the product team to size and scope new analytic projects, defining specifications and requirements. • Continuously enhance your knowledge of the healthcare industry through independent research and professional development.

At Trella Health, we are passionate and committed to our mission: empowering meaningful change in healthcare. Since our founding in 2015, we continue to grow our team, enhance our solution and services offerings, accelerate into new markets, and expand our customer base. We are rapidly growing and are looking for new Trellavators to join our team! “What is a Trellavator?” you ask. Innovate and elevate is the name of our game! We go above and beyond to collaborate with and support each other. We believe that when a colleague or customers succeeds, we succeed. By learning from others, building on our successes, and taking risks, we constantly raise the bar. After all, continuous improvement is in our DNA. Our word is paramount, we keep our commitments, and we always follow through. We have a strong, reliable support system that fuels growth, collaboration, and passion—and together, we create a positive environment where everyone at Trella Health, including the customers we support, can thrive. Are you ready to learn more about the opportunities with our team? Trell-yeah you are! Position Overview: We are looking for a Senior Data Scientist to join our Data Science & Engineering team. In this role, you will be responsible for turning medical and pharmacy claims data into measures and actionable insights within our software as a Service (SaaS) solution. You will utilize your strong quantitative analysis, SQL, and Python skills to create and analyze scripts to compute metrics and impact downstream data sets. You will work cross-functionally with the data engineering, product, and data quality teams to ensure our data pipelines are accurate, efficient, and high quality. We're looking for someone who is intellectually curious and passionate about continuous learning, especially when solving problems within healthcare data. Location: This role is remote with a strong preference for candidates within commuting distance of Atlanta, GA; Philadelphia, PA; or Nashville, TN. We will also consider applicants based in other U.S. locations. Reports to: Director of Data Science As a Senior Data Scientist at Trella, you will: - Work with vast national datasets of medical and pharmacy claims data to interpret, analyze, and build datasets that deliver actionable insights to Trella’s proprietary solutions. - Design, build, and maintain scalable Databricks workflows and jobs for processing healthcare claims data. - Develop and optimize PySpark and SQL pipelines for performance, reliability, and efficiency. - Implement data quality monitoring and validation frameworks to ensure completeness, accuracy, and consistency of claims data. - Support modernization by refactoring legacy SAS scripts into Databricks. - Act as a subject matter expert on healthcare data sources, calculations, and methodologies. - Collaborate with the product team to size and scope new analytic projects, defining specifications and requirements. - Continuously enhance your knowledge of the healthcare industry through independent research and professional development. This job might be a fit for you if you have: - 5+ years of experience in data science, preferably within healthcare space. - Advanced SQL and Python skills (e.g. writing complex data processing scripts and automating workflows). - Experience working with Databricks, including Spark SQL and PySpark for analytics, data modeling, and machine learning workflows. - A deep understanding of data lineage to track and visualize data dependencies, identifying upstream/downstream impacts. - Experience with statistical modeling including regression, imputation techniques, and risk scoring. - Strong knowledge of medical claims data (e.g., Medicare, Medicaid, Commercial) as well as medical coding systems (ICD10, CPT, HCPCS, MS DRG, NPPES NPI). - Excellent problem-solving, time management, and communication skills. - Familiarity with software development tools like Jira, Confluence, and Bitbucket. - A passion for using data to improve healthcare and a love for solving complex problems. - Bachelor's or Master’s degree in a technical field or equivalent experience. About Trella Health: Trella Health provides unmatched, actionable market intelligence to post-acute care and value-based care providers of all sizes. Our industry leading analytics paired with CRM and EHR integration workflows positions us as the most advanced sales enablement platform for the post-acute care market. One of only a few companies to be deemed both a Qualified Entity by CMS and an Innovator under its Virtual Research Data Center Program, Trella has elite access to billions of performance metrics and referral data to enable competitive positioning across the market. Its standardized insights, representing 90% of all lives 65+ U.S. population, help customers identify, engage, and manage critical relationships and advance their organizations with certainty. Since launching our first product in 2016, we have experienced tremendous growth and have highlighted a few key data points to get an at-a-glance view of Trella: - Over 1,000 customers including 10 of the top 10 post-acute providers and 4 of the top 10 health systems - Over 150 team members and growing - Recognized as one of Modern Healthcare’s “Best Places to Work” in consecutive years and were ranked in the Top 50 startups in the US by LinkedIn - Headquartered in Atlanta, GA with remote hubs in Nashville, Philadelphia, the Philippines, and Latin America. The Trellavator Experience: At Trella Health, you can expect to join a welcoming team that truly embodies our core values. Our collaborative culture is anchored by trust, transparency, and inclusion—and we also have a lot of fun. No matter where you work, at Trella Health you can expect an awesome team, frequent virtual gatherings, engaging events, casual attire, and more. We offer competitive salaries with a comprehensive benefits package to all employees and provide an environment that fosters work-life harmonization with Flexible Paid Time Off, along with remote-first work arrangements. As we continue to see exponential growth, our goal is to continue to put team members first and strive to offer our team members the best culture and benefits possible. Some of the benefits we provide are: - Health, Dental, Vision & Voluntary Benefits - Competitive Salary & Bonus Plans - 401k Retirement Savings - Flexible PTO & 10 Paid Holidays - Flexible Work Hours - Equity Shares - Paid Leave Programs - Marketplace for discounted retail and entertainment Equal Opportunity Employer Trella Health is an equal opportunity employer. All persons will receive consideration for employment without regard to race, color, gender, sexual orientation, gender identity or expression, religion, national origin, marital status, age, disability, handicap, veteran status, genetic information, or any other protected status as recognized by federal, state, or local laws.

• Design, implement, and maintain data models, pipelines, and architecture to support current and future product needs – focusing on healthcare datasets such as claims, EHR, BCDA, and CCLF. • Design processes to consolidate data from multiple sources into a single source of truth. • Contribute to data governance policies, standards, and procedures to ensure data quality, security, HIPAA and other regulatory compliance. • Identify and optimize performance bottlenecks in ETL/ELT pipelines – ensuring the long term scalability of pipelines. • Work closely with Data Scientists, Engineers, and business stakeholders to understand requirements and translate them into high-value, technical solutions.

• Champion a comprehensive data vision and operating principles that improve data quality, consistency, accessibility, decision making, use, and stewardship. • Manage data pipeline by developing processes for data input, transformation, and storage. • Act as an interface between the Data Science team and Application Developers. • Architect and implement front-end (application layer) and back-end (ETL layer) database technologies in a highly customized data environment. • Develop automated processes for moving data between systems. • Implement ETL processes that transform source data into functional data stores consumed by front-end applications. • Scale data pipeline by utilizing the most efficient tools and technologies.