City/State Norfolk, VA Work Shift First (Days) Overview: Overview The HR Representative serves as a front-line support to colleagues by providing real-time, accurate and comprehensive responses to inquiries regarding general HR-related issues, policies, procedures and processes. Processes employee related transactions accurately based on research, employee-specific information and process guidelines. Education - High School Diploma (required). Certification/Licensure - n/a Experience - Human Resources experience (preferred). - 1 year of administrative experience (required). - Customer Service experience (required). Benefits: Caring For Your Family and Your Career • Medical, Dental, Vision plans • Adoption, Fertility and Surrogacy Reimbursement up to $10,000 • Paid Time Off and Sick Leave • Paid Parental & Family Caregiver Leave • Emergency Backup Care • Long-Term, Short-Term Disability, and Critical Illness plans • Life Insurance • 401k/403B with Employer Match • Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education • Student Debt Pay Down – $10,000 • Reimbursement for certifications and free access to complete CEUs and professional development •Pet Insurance •Legal Resources Plan •Colleagues have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met. Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves. In support of our mission “to improve health every day,” this is a tobacco-free environment. For positions that are available as remote work, Sentara Health employs associates in the following states: Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.

• Align HR strategies with business goals through workforce planning, skill assessments, and organizational design—particularly within Engineering and other supported functions. • Partner closely with Talent Acquisition to translate workforce plans into effective hiring strategies, ensuring the right talent is hired at the right time. • Leverage people data, engagement insights, and organizational health metrics to diagnose trends, influence leadership decisions, and measure the impact of HR strategies on business outcomes. • Develop and monitor key people metrics (e.g., attrition, performance, engagement, capacity planning) to support operational and financial objectives. • Elevate leadership effectiveness through executive coaching, leadership development programs, and data-driven talent insights. • Advise leaders on performance management, team effectiveness, and organizational health. • Improve programs, processes, and systems that impact productivity, performance, engagement, and employee perceptions across the organization. • Partner cross-functionally to ensure a consistent, inclusive, and scalable employee experience. • Advance talent management practices including performance management, succession planning, talent reviews, and engagement strategies using continuous improvement methodologies. • Lead and support complex employee relations matters, including performance issues, investigations, conflict resolution, and policy interpretation, ensuring fair, consistent, and compliant outcomes. • Champion corporate values and foster a culture of accountability, inclusion, and high performance. • Serve as the primary People partner for assigned client groups, owning the full employee lifecycle from organizational design and hiring through development, performance, and succession planning.

• Develops and implements an employee relations strategy that establishes standards for workplace investigations, documentation, and case management • Oversees and conducts complex investigations, ensuring compliance with federal, state and local employment laws; partners with legal on high risk cases • Analyze ER data to identify trends, risk areas, and improvement opportunities; collaborate with head of Talent Management and head of L&D to inform training and preventative initiatives • Lead and develop a team of Employee Relations professionals, establishing service-level expectations and operational excellence; build cross-functional partnerships across People Business Partners, Legal, Compliance, and the broader People Team

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements. We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together. Drive the effectiveness and scalability of HR operations across North America by enabling data-informed decision making, strengthening people programs, and enhancing employee experience. This role partners closely with Corporate Services leadership to influence how HR strategies are executed, ensuring alignment between business priorities and people outcomes. At Genesys, innovation in AI and a deep commitment to empathy shape how organizations connect with their employees and customers, and this role directly contributes to that mission by improving how HR delivers value. You will operate at the intersection of analytics, operations, and advisory, helping leaders navigate workforce challenges while elevating HR capabilities. The position offers strong visibility across HR leadership and exposure to enterprise initiatives that shape the future of work within a global organization. Key Responsibilities: - Drive operational excellence by supporting and optimizing HR processes across Corporate Services, improving efficiency and consistency in North America - Develop and deliver targeted HR training programs that strengthen capability, elevate advisory skills, and improve team effectiveness - Enhance performance management and talent workflows by identifying gaps and implementing scalable process improvements - Maintain high integrity of HR systems and employee data by auditing records and ensuring compliance with internal standards and regulations - Generate and interpret HR analytics, dashboards, and metrics to inform strategic decisions and improve workforce outcomes - Partner with HR and cross-functional teams to advance inclusion initiatives that improve employee engagement and representation - Ensure adherence to U.S. employment laws and internal policies, reducing risk and strengthening compliance frameworks - Collaborate with Centers of Excellence and HR leadership to align regional execution with global HR strategy and priorities - Identify opportunities to improve HR tools, systems, and workflows, contributing to continuous innovation and scalability - Support cross-functional HR projects that enhance organizational effectiveness and employee experience Required Qualifications: - 1 to 3 years of experience in Human Resources or a related field - Bachelor’s degree or equivalent practical experience - Strong proficiency in Microsoft Excel, including data analysis and reporting techniques - Experience working with HRIS platforms and maintaining data accuracy - Solid understanding of HR policies, procedures, and U.S. employment regulations - Excellent written and verbal communication skills - Proven ability to handle sensitive and confidential information with discretion - Experience or exposure to employee relations practices Preferred Qualifications: - Strong organizational skills with high attention to detail and prioritization ability - Experience working in a fast-paced, global organization - Demonstrated problem-solving ability with a customer-focused mindset - Familiarity with HR analytics tools, learning systems such as Articulate, or labor relations - Bilingual or multilingual communication skills Compensation: This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities. $83,100.00 - $146,100.00 Benefits: - Medical, Dental, and Vision Insurance. - Telehealth coverage - Flexible work schedules and work from home opportunities - Development and career growth opportunities - Open Time Off in addition to 10 paid holidays - 401(k) matching program - Adoption Assistance - Fertility treatments Click here to view a summary overview of our Benefits. If a Genesys employee referred you, please use the link they sent you to apply. About Genesys: Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com. Reasonable Accommodations: If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com. You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email. This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response. Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics. Please note that recruiters will never ask for sensitive personal or financial information during the application phase.