• Align HR strategies with business goals through workforce planning, skill assessments, and organizational design—particularly within Engineering and other supported functions. • Partner closely with Talent Acquisition to translate workforce plans into effective hiring strategies, ensuring the right talent is hired at the right time. • Leverage people data, engagement insights, and organizational health metrics to diagnose trends, influence leadership decisions, and measure the impact of HR strategies on business outcomes. • Develop and monitor key people metrics (e.g., attrition, performance, engagement, capacity planning) to support operational and financial objectives. • Elevate leadership effectiveness through executive coaching, leadership development programs, and data-driven talent insights. • Advise leaders on performance management, team effectiveness, and organizational health. • Improve programs, processes, and systems that impact productivity, performance, engagement, and employee perceptions across the organization. • Partner cross-functionally to ensure a consistent, inclusive, and scalable employee experience. • Advance talent management practices including performance management, succession planning, talent reviews, and engagement strategies using continuous improvement methodologies. • Lead and support complex employee relations matters, including performance issues, investigations, conflict resolution, and policy interpretation, ensuring fair, consistent, and compliant outcomes. • Champion corporate values and foster a culture of accountability, inclusion, and high performance. • Serve as the primary People partner for assigned client groups, owning the full employee lifecycle from organizational design and hiring through development, performance, and succession planning.

• Develops and implements an employee relations strategy that establishes standards for workplace investigations, documentation, and case management • Oversees and conducts complex investigations, ensuring compliance with federal, state and local employment laws; partners with legal on high risk cases • Analyze ER data to identify trends, risk areas, and improvement opportunities; collaborate with head of Talent Management and head of L&D to inform training and preventative initiatives • Lead and develop a team of Employee Relations professionals, establishing service-level expectations and operational excellence; build cross-functional partnerships across People Business Partners, Legal, Compliance, and the broader People Team

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements. We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together. Drive the effectiveness and scalability of HR operations across North America by enabling data-informed decision making, strengthening people programs, and enhancing employee experience. This role partners closely with Corporate Services leadership to influence how HR strategies are executed, ensuring alignment between business priorities and people outcomes. At Genesys, innovation in AI and a deep commitment to empathy shape how organizations connect with their employees and customers, and this role directly contributes to that mission by improving how HR delivers value. You will operate at the intersection of analytics, operations, and advisory, helping leaders navigate workforce challenges while elevating HR capabilities. The position offers strong visibility across HR leadership and exposure to enterprise initiatives that shape the future of work within a global organization. Key Responsibilities: - Drive operational excellence by supporting and optimizing HR processes across Corporate Services, improving efficiency and consistency in North America - Develop and deliver targeted HR training programs that strengthen capability, elevate advisory skills, and improve team effectiveness - Enhance performance management and talent workflows by identifying gaps and implementing scalable process improvements - Maintain high integrity of HR systems and employee data by auditing records and ensuring compliance with internal standards and regulations - Generate and interpret HR analytics, dashboards, and metrics to inform strategic decisions and improve workforce outcomes - Partner with HR and cross-functional teams to advance inclusion initiatives that improve employee engagement and representation - Ensure adherence to U.S. employment laws and internal policies, reducing risk and strengthening compliance frameworks - Collaborate with Centers of Excellence and HR leadership to align regional execution with global HR strategy and priorities - Identify opportunities to improve HR tools, systems, and workflows, contributing to continuous innovation and scalability - Support cross-functional HR projects that enhance organizational effectiveness and employee experience Required Qualifications: - 1 to 3 years of experience in Human Resources or a related field - Bachelor’s degree or equivalent practical experience - Strong proficiency in Microsoft Excel, including data analysis and reporting techniques - Experience working with HRIS platforms and maintaining data accuracy - Solid understanding of HR policies, procedures, and U.S. employment regulations - Excellent written and verbal communication skills - Proven ability to handle sensitive and confidential information with discretion - Experience or exposure to employee relations practices Preferred Qualifications: - Strong organizational skills with high attention to detail and prioritization ability - Experience working in a fast-paced, global organization - Demonstrated problem-solving ability with a customer-focused mindset - Familiarity with HR analytics tools, learning systems such as Articulate, or labor relations - Bilingual or multilingual communication skills Compensation: This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities. $83,100.00 - $146,100.00 Benefits: - Medical, Dental, and Vision Insurance. - Telehealth coverage - Flexible work schedules and work from home opportunities - Development and career growth opportunities - Open Time Off in addition to 10 paid holidays - 401(k) matching program - Adoption Assistance - Fertility treatments Click here to view a summary overview of our Benefits. If a Genesys employee referred you, please use the link they sent you to apply. About Genesys: Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com. Reasonable Accommodations: If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com. You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email. This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response. Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics. Please note that recruiters will never ask for sensitive personal or financial information during the application phase.

Wilson Elser is a leading defense litigation law firm with more than 1400 attorneys in 46 offices throughout the United States. Founded in 1978, we rank among the top 100 law firms identified by The American Lawyer and 36 in the National Law Journal’s survey of the nation’s largest law firms. Our firm is committed to attracting and retaining professionals who value each other and the service we provide by embracing Teamwork, Collaboration, Client Service, and Innovation. If you are a motivated professional looking for a long-term fit where you can grow in a role, and will be valued and empowered, then we invite you to apply to our Onboarding & Integration Manager position. This position can be remote or in any location we have an office. The Position The Onboarding & Integration Manager is responsible for designing, implementing, and continuously improving a best-in-class onboarding and integration experience for attorneys and business professionals across the firm. This role serves as the central coordinator between Professional Development, HR Operations, Talent Acquisition, IT, Human Resources Business Managers, Office Administration, Finance, Marketing, Regional Managing Partners, etc. to ensure a seamless, consistent, and engaging onboarding journey. The ideal candidate is highly organized, strategic, and collaborative, with experience in multi-office environments within a law firm. Responsibilities Strategic Leadership - Develop and execute a firmwide onboarding and integration strategy aligned with business goals and firm culture. - Standardize onboarding processes across all levels of employees and offices while allowing flexibility for practice-specific or office-specific needs. - Identify opportunities to enhance engagement, accelerate productivity, and improve retention during the first year of employment. Cross-Functional Coordination - Collaborate across Talent Acquisition, HR Business Managers, HR Operations, Professional Development, Office Administrators, and business services functions to align expectations and define measurable onboarding and integration success. - Serve as the central point of accountability for onboarding, ensuring stakeholders across the firm execute their respective commitments effectively and on time. - Work with Regional Managing Partners and Office Administrators to coordinate attorney integration and practice-specific orientation. Program Management & Execution - Oversee end-to-end onboarding processes for attorneys and business professionals. - Develop and manage onboarding timelines, checklists, and communications. - Ensure consistent orientation programming across offices, including both in-person and virtual formats. - Coordinate onboarding-related training in partnership with Professional Development, IT, and other stakeholders. - Monitor and improve integration milestones during the first 30/60/90 days and beyond. Experience & Engagement - Create structured integration plans for lateral attorneys, including relationship-building and business development integration support. - Develop onboarding materials, welcome resources, and manager toolkits to support effective integration. - Implement additional feedback mechanisms (surveys, check-ins, focus groups) to assess onboarding effectiveness. Data, Metrics & Continuous Improvement - Track and analyze onboarding KPIs such as time-to-productivity, engagement scores, and first-year retention. - Analyze trends and onboarding survey feedback to recommend improvements. - Leverage HR systems to automate and streamline onboarding workflows. - Ensure compliance with firm policies and applicable employment laws. Qualifications - Bachelor’s degree required; advanced degree or HR certification (SHRM-CP/SCP, PHR/SPHR) preferred. - 8+ years of experience in onboarding, talent management, or HR operations, ideally within a law firm. - Experience managing cross-functional firmwide initiatives in a multi-office organization. - Strong project management and organizational skills. - Excellent written and verbal communication skills. - High level of discretion and professionalism. - Ability to influence stakeholders at all levels, including senior leadership and partners. - Proficiency in HRIS and onboarding systems. A variety of factors are considered in making compensation decisions, including but not limited to experience, education, licensure and/or certifications, geographic location, market demands, other business and organizational needs, and other factors permitted by law. This position is also eligible for discretionary bonuses. Final salary wages offered may be outside of this range based on other reasons and individual circumstances. This position is considered full-time and therefore qualifies for benefits including 401(k) retirement savings plan, medical, dental, vision, disability, and life insurance. Details of participation in these benefit plans will be provided if an employee receives an offer of employment. Salary Range: $155,000—$165,000 USD Why Should You Apply? - Benefits: Outstanding benefits package, including 401k match and generous PTO plan - Career Growth: Ample opportunities for professional development and advancement - Employee Perks: Access to corporate discount plans and other benefits Wilson Elser welcomes submissions of candidates for our open positions exclusively from recruitment agencies with an active, signed fee agreement who have been granted access to a position through our dedicated Recruitment Agency Portal. We are unable to consider submissions from recruitment agencies without a current (dated as of 7/1/2024) agreement in place. We appreciate your understanding. For collaboration inquiries or to establish an agreement, please contact us at talentacquisition@wilsonelser.com. Wilson Elser is committed to a collegial work environment in which all individuals are treated with respect and dignity. It is the Firm's policy that employment will be based on merit, qualifications, and competence. Further, employment decisions will be made without regard to an applicants race, color, age, sex, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation or preference, gender identity, physical or mental disability, status as a victim of domestic violence, sex offenses, or stalking, past or present service in the uniformed services or application or obligation to serve in the uniformed services, or any other characteristic protected by law. Wilson Elser endeavors to make the Wilson Elser website accessible to any and all users. You may review our Accessibility Policy here. California Residents may review our CCPA notice for applicants and employees here. #ZR