• Manage and take full ownership of a portfolio of 150–200 SMB customers (companies with <150 employees) across the DACH region • Lead key customer touchpoints, including onboarding kickoffs, enablement sessions, and regular check-ins • Guide customers through a structured journey using defined Scaled Customer Success playbooks • Ensure a smooth onboarding experience and help customers achieve early value quickly • Collaborate with Product, Support, and Sales teams to ensure consistent communication and execution • Contribute to the continuous improvement of internal processes and customer-facing materials

• responding to inquiries and educating our customers on our products by chat and email • troubleshooting problems for customers including technical aspects of web applications, automations and integrations • coordinating solutions with IT and management • helping customers build successful businesses by translating technical concepts into simple language • handling onboarding calls with customers

Are you a passionate individual seeking a fulfilling career that offers flexibility and growth opportunities? Look no further! With the option to work from home and enjoy a flexible schedule, you can balance your personal and professional life seamlessly while advancing your career. Reasons to Apply: 1. Work-Life Balance: Embrace the freedom to work from home and tailor your schedule to fit your lifestyle, ensuring you have time for what matters most to you. 2. Supportive Environment: Join a nurturing community that values work-life harmony and provides the support and flexibility you need to thrive in your career. 3. Mentorship & Growth: Access mentorship opportunities from experienced leaders who are dedicated to helping you succeed, empowering you to grow and excel in your role. Qualifications: • Dedication to delivering exceptional customer service experiences. • Strong communication and interpersonal skills. • Ability to lead and inspire teams to achieve outstanding results. • Desire to pursue professional growth and development while maintaining a healthy work-life balance. If you’re ready to embark on a fulfilling career path that offers flexibility, growth, and support, apply now! Take advantage of this opportunity to work from home, enjoy a schedule that suits your lifestyle, and receive mentorship as you advance your career in client service leadership. Don’t miss out on this chance to prioritize both your personal and professional aspirations. Apply today and take the next step towards a rewarding career! *All interviews will be conducted via Zoom video conferencing (Global Elite Empire Consultants is a third-party recruiter, not an insurance agency)

• Assist customers in connecting their Amazon and Walmart accounts to our platform. • Lead kickoff calls with new customers to understand their goals, KPIs, and current campaign structures. • Collaborate with the customer to rebuild client campaigns within our platform, ensuring they are set up for long-term success. • Interface with customers to support inquiries and provide troubleshooting assistance related to platform usage. • Provide product training and support to customers, answering questions on how to use our platform effectively. • Conduct quarterly check-ins with customers to review performance and provide insights and recommendations. • Generate and deliver performance dashboards to clients, highlighting key metrics and campaign performance. • Collaborate with the finance team to facilitate billing and invoicing for clients. • Create educational content for our Help center to guide customers on strategy and product features.