• Develop and manage comprehensive launch plans, including timelines, milestones, and deliverables, ensuring alignment with business goals and stakeholder expectations. • Work closely with product management, engineering, marketing, sales, customer support, and other teams to ensure all launch activities are coordinated and executed smoothly. • Identify potential risks and issues related to product launches and develop mitigation strategies to ensure successful outcomes. • Serve as the primary point of contact for all launch-related communications, providing regular updates to stakeholders and ensuring transparency throughout the launch process. • Create and maintain detailed launch documentation, including project plans, status reports, and post-launch analyses. • Coordinate the development and delivery of training materials and sessions for internal teams to ensure they are prepared for product launches. • Oversee final quality checks and ensure that all launch activities meet established standards and requirements. • Conduct post-launch evaluations to assess the success of product launches, gather feedback, and identify areas for improvement. • Continuously refine and improve launch processes and methodologies to increase efficiency and effectiveness.

• Manage estimating team workload, pushing the team to meet and exceed all production and accuracy goals. • Owns escalations of files and assists with resolution where necessary. • Regularly check-in with team members on production metrics providing coaching where needed and holding each team member accountable. • Provide development opportunities for employees to help them reach the next level in their career. • Spark teamwork through competitions, incentives and more to hit large goals. • Maintain communication within the department and across the org reporting on progress, successes, and opportunities. • Regularly meet with your entire team to spark innovation, celebrate, and solve problems. • Analyze data and metrics to make best practices and innovating on where the team improve. • Provide close guidance and sufficient training for less-experienced estimators. • Assist in identification and evaluation of new methods and processes that could help improve overall department performance, cycle-time, etc.

• Establish and oversee the sponsor's participant support framework across clinical development programmes • Define the safety-focused support model, develop scalable training curricula for dosing session monitors • Establish fidelity monitoring systems to ensure consistent, high-quality participant care and ensure regulatory compliance • Serve as the internal subject-matter expert on participant support, providing scientific and operational leadership • Collaborate with Medical, Clinical Operations, Regulatory Affairs, Quality Assurance, and Commercial functions • Define and implement the participant support model, including terminology, competency frameworks, and operational workflows • Develop participant-facing materials and facilitator resources including pre-dose education content and post-dose safety information • Author and maintain participant support manuals and ensure version control • Design, build, and deliver a scalable facilitator training curriculum covering patient assessment, monitoring, crisis management, and research ethics • Implement qualification criteria and review processes to document monitor readiness and maintain training records • Establish adherence and fidelity metrics for evaluating facilitator performance against the participant support manual • Oversee systematic review of dosing session recordings and provide timely feedback to sites and dosing monitors • Engage with investigators, site staff, and external researchers to incorporate emerging evidence and ensure the participant support model reflects current understanding

• Respond to tenant, owner, and vendor inquiries via phone, email, and text in a timely, professional manner • Manage maintenance requests from intake to resolution, ensuring updates are communicated and records are kept current • Assist with lease renewals, coordinating communication between tenants and owners to ensure deadlines are met • Track rent payments, send reminders, and follow up with delinquent tenants • Support property turnovers by coordinating vendors, inspections, and unit readiness • Conduct pricing comps and assist with market analysis to support leasing strategy • Maintain and update tenant and property records in platforms such as AppFolio and Google Sheets • Generate and review reports related to maintenance, turnovers, and tenant satisfaction • Stay aligned with company processes, policies, and compliance standards