• Manage estimating team workload, pushing the team to meet and exceed all production and accuracy goals. • Owns escalations of files and assists with resolution where necessary. • Regularly check-in with team members on production metrics providing coaching where needed and holding each team member accountable. • Provide development opportunities for employees to help them reach the next level in their career. • Spark teamwork through competitions, incentives and more to hit large goals. • Maintain communication within the department and across the org reporting on progress, successes, and opportunities. • Regularly meet with your entire team to spark innovation, celebrate, and solve problems. • Analyze data and metrics to make best practices and innovating on where the team improve. • Provide close guidance and sufficient training for less-experienced estimators. • Assist in identification and evaluation of new methods and processes that could help improve overall department performance, cycle-time, etc.

• Establish and oversee the sponsor's participant support framework across clinical development programmes • Define the safety-focused support model, develop scalable training curricula for dosing session monitors • Establish fidelity monitoring systems to ensure consistent, high-quality participant care and ensure regulatory compliance • Serve as the internal subject-matter expert on participant support, providing scientific and operational leadership • Collaborate with Medical, Clinical Operations, Regulatory Affairs, Quality Assurance, and Commercial functions • Define and implement the participant support model, including terminology, competency frameworks, and operational workflows • Develop participant-facing materials and facilitator resources including pre-dose education content and post-dose safety information • Author and maintain participant support manuals and ensure version control • Design, build, and deliver a scalable facilitator training curriculum covering patient assessment, monitoring, crisis management, and research ethics • Implement qualification criteria and review processes to document monitor readiness and maintain training records • Establish adherence and fidelity metrics for evaluating facilitator performance against the participant support manual • Oversee systematic review of dosing session recordings and provide timely feedback to sites and dosing monitors • Engage with investigators, site staff, and external researchers to incorporate emerging evidence and ensure the participant support model reflects current understanding

• Respond to tenant, owner, and vendor inquiries via phone, email, and text in a timely, professional manner • Manage maintenance requests from intake to resolution, ensuring updates are communicated and records are kept current • Assist with lease renewals, coordinating communication between tenants and owners to ensure deadlines are met • Track rent payments, send reminders, and follow up with delinquent tenants • Support property turnovers by coordinating vendors, inspections, and unit readiness • Conduct pricing comps and assist with market analysis to support leasing strategy • Maintain and update tenant and property records in platforms such as AppFolio and Google Sheets • Generate and review reports related to maintenance, turnovers, and tenant satisfaction • Stay aligned with company processes, policies, and compliance standards

• Own the end-to-end delivery lifecycle to ensure consistent client satisfaction and revenue retention. • Own end-to-end delivery execution for assigned projects and managed services, from kickoff through closure or transition to steady state, ensuring scope, schedule, and quality commitments are met. • Build and maintain detailed delivery plans, milestones, and work breakdown structures, proactively managing risks, issues, and dependencies across distributed teams. • Enforce standardized delivery methodologies, SLAs, and best practices defined by the Delivery Director and Practices, ensuring consistent execution across all engagements. • Run recurring delivery ceremonies (stand-ups, sprint reviews, status calls, service reviews) and drive clear action ownership and follow-through. • Monitor delivery KPIs (defects, rework, SLA adherence, CSAT, incident trends) and implement corrective actions and continuous improvement initiatives. • Serve as the primary day-to-day delivery contact for client stakeholders for assigned engagements, fostering trusted relationships through clear, proactive communication. • Prepare and lead regular client status and service review meetings, providing concise views of progress, risks, issues, financials, and improvement actions. • Manage expectations and escalations in partnership with Delivery Directors and Account/Sales counterparts, ensuring transparent handling of challenges and trade-offs. • Capture client feedback and translate it into concrete delivery improvements and opportunities for expanded value. • Manage engagement-level financials within portfolio guardrails, including revenue realization, margin performance, and accurate forecasting for assigned projects and services. • Track effort, burn, and utilization against plan; proactively adjust staffing, scope, and delivery approach to protect margins while maintaining quality. • Ensure proper scope control and change management, identifying out-of-scope work and partnering with Sales and Delivery Directors to structure change orders. • Support accurate and timely billing by validating deliverable sign-offs, timesheets, and milestone completions. • Apply AI-enabled tools and automation (e.g., for planning, estimation, testing, monitoring, reporting) in daily execution, following standards and guardrails set by Delivery Directors and AI/Operations teams. • Use data and analytics to inform delivery decisions, including forecasting, capacity planning, and early risk identification. • Champion adoption of standardized playbooks, templates, and tooling to reduce variability, improve productivity, and enhance client outcomes. • Provide feedback on AI-enabled and standardized processes to help refine and improve delivery practices over time. • Coordinate and lead cross-functional teams (talent placement, consultants, engineers, SMEs) across multiple time zones to deliver against commitments. • Provide day-to-day direction, prioritization, and coaching to team members, creating clarity on goals, roles, and expectations. • Foster a culture of accountability, collaboration, and continuous improvement through retrospectives and data-driven learning. • Partner with Sales, Presales, and Delivery Directors to provide delivery inputs to proposals, SOWs, and account plans, ensuring commitments are realistic and executable. • Contribute to solution design with practical delivery approaches, plans, estimates, and risk assessments for new and expanding engagements. • Participate in select client pre-sales discussions to represent delivery feasibility, delivery model options (project vs managed services), and implementation considerations. • Monitor on-time delivery and milestone adherence for assigned engagements.