• Design, plan, and execute a calendar of tournaments, challenges, and special events • Create compelling in-game promotions that drive engagement and monetization • Coordinate themed events aligned with holidays, game launches, and marketing campaigns • Analyze event performance and iterate on strategies to improve outcomes • Manage the implementation and scheduling of live operations activities • Ensure flawless execution of promotions, bonus events, and special features • Troubleshoot operational issues in real-time to minimize player impact • Coordinate with Platform team for technical implementation of special events • Develop strategies to increase daily active users and session length • Create and optimize engagement loops through well-timed events and rewards • Work with the retention team to implement targeted player reactivation campaigns • Design loyalty-building initiatives that encourage regular platform visits • Balance player experience with monetization opportunities in promotional design • Collaborate with Commercial Insights to optimize promotion parameters for ROI • Identify opportunities to enhance conversion through strategic event timing and rewards • Analyze player behaviors during events to refine future monetization strategies • Collaborate with Marketing on promotional messaging and communication • Work with the Casino & Content Manager to align events with game launches • Partner with Product and Engineering to implement new event features • Support VIP team with special events for high-value players • Manage back-office tools for promotion scheduling and configuration • Document processes and create templates for repeatable event types • Develop performance tracking systems for live operations activities • Train team members on operational tools and best practices

• Drive operational analytics by identifying trends, root causes, and measuring the impact of key initiatives (e.g., AI rollouts, workflow changes), including the development of forecasting and predictive models based on real data and project plans. • Design, build, and maintain dashboards and reports that are clear, actionable, and tailored to different roles. • Maintain ticketing taxonomies, data structures, and system configurations to ensure data quality and governance. • Translate operational questions into measurable hypotheses and actionable insights. • Extract knowledge from stakeholders and convert it into SOPs, workflows, and data-driven recommendations. • Continuously monitor operational metrics and support decision-making with structured, reliable data.

• Drive operational analytics by identifying trends, root causes, and measuring the impact of key initiatives (e.g., AI rollouts, workflow changes), including the development of forecasting and predictive models based on real data and project plans. • Design, build, and maintain dashboards and reports that are clear, actionable, and tailored to different roles. • Maintain ticketing taxonomies, data structures, and system configurations to ensure data quality and governance. • Translate operational questions into measurable hypotheses and actionable insights. • Extract knowledge from stakeholders and convert it into SOPs, workflows, and data-driven recommendations. • Continuously monitor operational metrics and support decision-making with structured, reliable data.

What are we looking forAgora is a leading SaaS and FinTech platform transforming how real estate investment firms manage their capital, investors, and operations. Trusted by 700+ GPs, owners/operators, and investment firms globally, we help teams streamline the full lifecycle of investment management—from fundraising and onboarding to reporting, distributions, tax, and back-office automation. But we’re more than just software. We’re a team of bold thinkers, innovators, and real estate enthusiasts who believe complex processes should feel simple. Our platform combines modern technology with expert services, helping our customers raise more capital, deliver a better investor experience, and scale their businesses smarter. Agora is backed by top-tier VCs like Insight Partners and Qumra Capital, and we’re growing fast. We’ve been named one of Globes’ Most Promising Startups, recognized as a Best Start-Up Companies to Work For by Duns 100, and one of Business Insider’s Hottest PropTech Startups. About the Role: As a Payments Operations Specialist at Agora, you’ll gain hands-on experience in how money moves behind the scenes while owning key day-to-day operational responsibilities. You’ll support client onboarding, monitor payment flows, and partner closely with internal teams to ensure processes run smoothly, accurately, and in compliance with regulations. This is a highly hands-on role with a clear path for growth into more strategic and client-facing responsibilities. About Agora Payments Agora Payments is on a mission to be the most trusted global platform for money movement in real estate. We help investment firms move capital quickly, securely, and transparently across borders. What your day would look like: - Support payment approvals, verifications, and checklist-based controls. - Monitor domestic and international transactions and flag anomalies. - Help process and verify payment approvals in line with policy and controls. - Act as the payments expert layer for Support and Customer Success teams. - Join client calls when operational clarification is needed. - Document payment issues and resolutions clearly. - Maintain accurate internal records and dashboards. - Collaborate cross‑functionally to resolve issues quickly and meet SLAs. - Contribute to process automation and cross‑functional projects. - Investigate exceptions and coordinate resolutions RequirementsMust‑Haves - Strong attention to detail and a process‑oriented mindset. - Clear written and verbal communication skills. - Comfort working in a fast‑paced, tech‑driven environment. - Curiosity, ownership, and willingness to learn. - Familiarity with spreadsheets Nice to Have - Familiarity with CRMs or project‑tracking tools (Monday.com) - Exposure to payments, banking, compliance, or customer support. Why you’ll love working at Agora: At Agora, we believe people do their best work when they’re supported, trusted, and empowered to grow. Here’s what you can expect as part of our team: - Comprehensive health insurance - Flexible hybrid work model - Unlimited paid time off - Stock options and ownership opportunities - Commuter and lunch benefits - Team events, offsites, and an energetic company culture - Real opportunities for personal and professional growth We’re here for people who dream big, take ownership, and treat others with kindness and respect, while building something exceptional, together. Compensation: - $60,000–$75,000. Base salary ranges are determined by multiple factors unique to each candidate, including skills and local market benchmarks. We encourage you to apply if your expectations are outside this range. Equal opportunityAgora Software is an equal opportunity employer. Consistent with our mission of serving a diverse and global audience, we value a diverse workforce and inclusive culture which reflects that. We encourage applications from all qualified individuals without regard to race, color, religion, gender, sexual orientation, gender identity or expression, age, national origin, marital status, disability, and veteran status. Please note that we use Spark Hire as part of our hiring process to review and assess job applications and related materials. This tool helps us screen applications more efficiently and ensure candidates meet the role requirements. As part of this process, we’ll handle your personal information in accordance with our Candidate Privacy Notice. You can review details here: Agora Candidate Privacy Notice. If you have any questions, feel free to reach out to us at privacy@agorareal.com.