• Drive operational analytics by identifying trends, root causes, and measuring the impact of key initiatives (e.g., AI rollouts, workflow changes), including the development of forecasting and predictive models based on real data and project plans. • Design, build, and maintain dashboards and reports that are clear, actionable, and tailored to different roles. • Maintain ticketing taxonomies, data structures, and system configurations to ensure data quality and governance. • Translate operational questions into measurable hypotheses and actionable insights. • Extract knowledge from stakeholders and convert it into SOPs, workflows, and data-driven recommendations. • Continuously monitor operational metrics and support decision-making with structured, reliable data.

• Drive operational analytics by identifying trends, root causes, and measuring the impact of key initiatives (e.g., AI rollouts, workflow changes), including the development of forecasting and predictive models based on real data and project plans. • Design, build, and maintain dashboards and reports that are clear, actionable, and tailored to different roles. • Maintain ticketing taxonomies, data structures, and system configurations to ensure data quality and governance. • Translate operational questions into measurable hypotheses and actionable insights. • Extract knowledge from stakeholders and convert it into SOPs, workflows, and data-driven recommendations. • Continuously monitor operational metrics and support decision-making with structured, reliable data.

What are we looking forAgora is a leading SaaS and FinTech platform transforming how real estate investment firms manage their capital, investors, and operations. Trusted by 700+ GPs, owners/operators, and investment firms globally, we help teams streamline the full lifecycle of investment management—from fundraising and onboarding to reporting, distributions, tax, and back-office automation. But we’re more than just software. We’re a team of bold thinkers, innovators, and real estate enthusiasts who believe complex processes should feel simple. Our platform combines modern technology with expert services, helping our customers raise more capital, deliver a better investor experience, and scale their businesses smarter. Agora is backed by top-tier VCs like Insight Partners and Qumra Capital, and we’re growing fast. We’ve been named one of Globes’ Most Promising Startups, recognized as a Best Start-Up Companies to Work For by Duns 100, and one of Business Insider’s Hottest PropTech Startups. About the Role: As a Payments Operations Specialist at Agora, you’ll gain hands-on experience in how money moves behind the scenes while owning key day-to-day operational responsibilities. You’ll support client onboarding, monitor payment flows, and partner closely with internal teams to ensure processes run smoothly, accurately, and in compliance with regulations. This is a highly hands-on role with a clear path for growth into more strategic and client-facing responsibilities. About Agora Payments Agora Payments is on a mission to be the most trusted global platform for money movement in real estate. We help investment firms move capital quickly, securely, and transparently across borders. What your day would look like: - Support payment approvals, verifications, and checklist-based controls. - Monitor domestic and international transactions and flag anomalies. - Help process and verify payment approvals in line with policy and controls. - Act as the payments expert layer for Support and Customer Success teams. - Join client calls when operational clarification is needed. - Document payment issues and resolutions clearly. - Maintain accurate internal records and dashboards. - Collaborate cross‑functionally to resolve issues quickly and meet SLAs. - Contribute to process automation and cross‑functional projects. - Investigate exceptions and coordinate resolutions RequirementsMust‑Haves - Strong attention to detail and a process‑oriented mindset. - Clear written and verbal communication skills. - Comfort working in a fast‑paced, tech‑driven environment. - Curiosity, ownership, and willingness to learn. - Familiarity with spreadsheets Nice to Have - Familiarity with CRMs or project‑tracking tools (Monday.com) - Exposure to payments, banking, compliance, or customer support. Why you’ll love working at Agora: At Agora, we believe people do their best work when they’re supported, trusted, and empowered to grow. Here’s what you can expect as part of our team: - Comprehensive health insurance - Flexible hybrid work model - Unlimited paid time off - Stock options and ownership opportunities - Commuter and lunch benefits - Team events, offsites, and an energetic company culture - Real opportunities for personal and professional growth We’re here for people who dream big, take ownership, and treat others with kindness and respect, while building something exceptional, together. Compensation: - $60,000–$75,000. Base salary ranges are determined by multiple factors unique to each candidate, including skills and local market benchmarks. We encourage you to apply if your expectations are outside this range. Equal opportunityAgora Software is an equal opportunity employer. Consistent with our mission of serving a diverse and global audience, we value a diverse workforce and inclusive culture which reflects that. We encourage applications from all qualified individuals without regard to race, color, religion, gender, sexual orientation, gender identity or expression, age, national origin, marital status, disability, and veteran status. Please note that we use Spark Hire as part of our hiring process to review and assess job applications and related materials. This tool helps us screen applications more efficiently and ensure candidates meet the role requirements. As part of this process, we’ll handle your personal information in accordance with our Candidate Privacy Notice. You can review details here: Agora Candidate Privacy Notice. If you have any questions, feel free to reach out to us at privacy@agorareal.com.

Be part of a team that unleashes the power of leading-edge technologies to help improve the health and well-being of those most vulnerable in our country and communities. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values work flexibility, learning, and career development. You’ll add to your technical credentials and certifications while enjoying a generous, flexible vacation policy and educational assistance. We also have comprehensive leadership and technical development academies to help build your skills and capabilities. Your role in our mission Project Management: • Assist in the definition of project scope and objectives, involving all relevant internal stakeholders and ensuring technical feasibility • Predict resources needed to reach objectives, ensure resource availability and allocation, and manage resources in an effective and efficient manner • Develop and manage a detailed project schedule and work plan • Provide project updates on a consistent basis to various stakeholders about strategy, adjustments, and progress • Utilize industry best practices, techniques, and standards throughout entire project execution • Monitor progress and make adjustments as needed • Measure project performance to identify areas for improvement • Ensure that all projects are delivered on-time, within scope, and within budget • Manage changes to the project scope, project schedule, and project costs using appropriate verification techniques • Report and escalate to management as needed • Identify possible project risks; recommend and implement risk mitigation solutions as approved and as appropriate Operational Excellence: • Identify and execute against performance improvement opportunities across the enterprise using contemporary process improvement tools • Demonstrates experience in applying contemporary improvement techniques and producing results • Assesses current business performance against enterprise’s business strategy • Works with multiple teams of business practitioners to synthesize findings, develop improvement recommendations, and lead execution of initiatives • Collaborates with customers and suppliers on improvement projects • Leads kaizen and process improvement projects • Applies advanced knowledge and understanding of concepts, principles, and technical capabilities to manage a wide variety of projects • Participates in the development of policies and procedures to achieve specific goals • Recommends new practices, processes, metrics, or models; ability to recommend alternative solutions and translate complex concepts into simplified and understandable examples • Independently determines method for completion of new projects • May act as a mentor to less experienced colleagues What we're looking for Basic Qualifications: • Bachelor's degree or equivalent combination of education and experience, preferably in a healthcare and/or technical discipline • Lean Six Sigma Black Belt Certification required • 5+ years of experience in process improvement with proven ability to lead change through both direct and indirect influencing abilities • Fluency in Microsoft Office (Excel, Outlook, PowerPoint, Visio Word) • Data driven with strong analytical skills • Action and results oriented, with excellent verbal, written, and presentation skills • Understanding of Minitab, or other statistical software tools Preferred Qualifications: • Experience working within a service, transactional, or technology company, preferably in healthcare • Post-secondary education and/or training related to the above essential functions • Other certifications in lean six sigma, project management, and/or quality • Understanding of Power BI or Tableau, or other business intelligence visualization tools • Understanding of Minitab, or other statistical software tool What you should expect in this role - Remote position (US only) - Opportunities to travel through your work (0-20%) - Video cameras must be used during all interviews, as well as during the initial week of orientation - The deadline to submit applications for this posting is 4/30/2026 The pay range for this position is $86,800.00 - $124,000.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You’ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities. We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings. Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Gainwell Technologies defines “wages” and “wage rates” to include “all forms of pay, including, but not limited to, salary, overtime pay, bonuses, stock, stock options, profit sharing and bonus plans, life insurance, vacation and holiday pay, cleaning or gasoline allowances, hotel accommodations, reimbursement for travel expenses, and benefits.