• Manage a team of implementation managers and large market consultants across the voluntary benefits division • Work closely with internal and external stakeholders to deliver the best client experience possible • Supervise implementation team to successfully implement all assigned new customers within established performance goals • Manage workflow, track activity, and allocate workloads while identifying risks and areas for potential delays • Assess skill level of staff and counsel on appropriate development to assure skills will evolve and meet changing customer requirements • Develop a high-performing, motivated, and highly skilled team • Foster a strong work environment with rewards based on The Standard’s values and behaviors

• Assume responsibility/overall management oversight for engagements that are typically medium to large scale systems with high business impact. • Provides direct supervision to assigned employees through leadership, coaching, training and development. • Understands and enforces corporate/location policies and procedures. • Providing education on coding, documentation, compliance and working with related 3M products. • Leads auditing tasks of medical record coding, documentation, compliance and DRG assignment • Lead remote or onsite education training for clients on coding, documentation, compliance and Solventum products.

Manager, Underwriting - High Risk Location: Remote work MI Job Description: Manager, Underwriting - High Risk North - Remote North, and our family of companies, are committed to making it as easy as possible for businesses to grow through innovations in credit card processing, ecommerce, mobile payments and more. Our mission is to be the easiest payments company to do business with, bar none. The High Risk Underwriting Manager will play a crucial role in ensuring that our High Risk merchants have a positive merchant experience and are onboarded in an efficient and compliant manner. The primary focus for this role will be to facilitate the merchant underwriting workflow for High Risk merchants who require partnership with our Compliance team, registration with the Card Brands, or have high credit risk exposure. A successful candidate will have experience in merchant risk underwriting or compliance, specifically reviewing and onboarding High Risk merchants (i.e. Adult, Dating, User Created Content, Gambling, Fantasy Sports, CBD, Money Service Businesses, Travel, Tickets, Events, etc.). What you will be doing: - Analyze a wide variety of applicants, business models in multiple credit card processing environments (card present and card not present), and segments (SMB, Mid-Market, Enterprise) - Partner with Compliance leaders to develop, enhance, and implement processes for reviewing and onboarding high risk merchants - Act as an escalation point, making decisions or recommendations, for internal/external customers - Provide Sales Partners with an additional layer of review and discretion to find a solution for accounts that have been pended, declined, or withdrawn, leading to an increase in approvals through smart exceptions - Conduct financial analysis, provide detailed recommendations, and act as an approver within authority level - Review and make recommendations to department policies and procedures based on changing industry trends or process adjustments - Identify team pain points, process bottlenecks, and recommend process improvements, driving process consistency, understanding, and development What we need from you: - Bachelor’s Degree in Business, Economics, Accounting, Finance (or equivalent education and work experience) - Minimum of 5 years of merchant service work experience related to High Risk Underwriting or High Risk Compliance - Minimum of 2 years experience leading a team in the Merchant Payments industry - Advanced knowledge of financial statement analysis - Experience in reviewing high risk merchant applications and preparing credit risk assessments within the merchant payment processing industry - Ability to manage multiple projects simultaneously with minimal supervision - A collaborator, with prior experience working cross functionally - Must have worked in an approver capacity and be able to critically assess an underwriting review for quality - Passionate about helping others grow and develop What we offer: - Medical, Dental, & Vision Coverage - Flexible Paid Time Off - 401(k) + Match - Mental Health Support & Well-Being Program - Paid Maternity & Paternity Leave - Education Assistance - Company-funded Lifestyle Spending Account Salary range: $75,000 - $125,000 Pay within this range varies by work location and on job-related knowledge, skills, and experience. We look forward to discussing your salary expectations and our full total rewards offerings throughout the interview process. Who we are: North, and our family of companies, are committed to helping entrepreneurs grow their businesses. As an end-to-end payment solutions company, we provide everything business owners need to get paid, whether they serve customers in a physical storefront, online, or both. We pride ourselves on being large enough to offer customized solutions to our enterprise-level clients while remaining agile enough to take an award-winning, hands-on approach to personal service that our merchants won’t find anywhere else. Let’s go North, together! Our most important resource is our people. Join our diverse team of innovators and do-ers and make your mark on the future of payments technology. We're proud to offer benefits that help our team members further their overall well-being through unique initiatives that are both personally and professionally fulfilling. At North, we celebrate diversity and create an inclusive environment for everyone. We are an equal opportunity employer. To learn more about North, and our family of companies, visit our website: north.com

Provide strategic leadership for billing and revenue cycle functions, enhance employee engagement, implement performance management goals, and drive process improvement initiatives to optimize financial outcomes and operational efficiency.