Public Partnerships, LLC - PPL

Title: Cash Application Analyst Location: US Remote Full time Job requisition id JR26-0783 Job Description: It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. Public Partnerships LLC supports individuals with disabilities or chronic illnesses and aging adults, to remain in their homes and communities and “self” direct their own long-term home care. Our role as the nation’s largest and most experienced Financial Management Service provider is to assist those eligible Medicaid recipients to choose and pay for their own support workers and services within their state-approved personalized budget. We are appointed by states and managed healthcare organizations to better serve more of their residents and members requiring long-term care and ensure the efficient use of taxpayer funded services. Our culture attracts and rewards people who are results-oriented and strive to exceed customer expectations. We desire motivated candidates who are excited to join our fast-paced, entrepreneurial environment, and who want to make a difference in helping transform the lives of the consumers we serve. (learn more at www.pplfirst.com). Job Summary The Cash Application Analyst manages cash receipts and accounts receivable reporting, ensuring accurate cash application and reconciliation across systems like Workday and Navision. This role analyzes AR aging, resolves payment discrepancies using SQL and Excel, and collaborates with Accounting, IT, and operational teams to support process improvements, system integrity, and regulatory compliance. Duties & Responsibilities Accounts Receivable Reporting & Analysis - Run AR aging reports from Workday, PowerBI, and Excel and consolidate data on a weekly basis - Prepare AR aging reports for weekly accounting meetings, identifying balances over 365 days and unapplied cash - Design, develop, and prepare accurate AR and cash application reports for internal and external stakeholders using SQL, Excel, and Workday data - Review AR aging buckets to confirm accurate presentation of accounts receivable balances Cash Application & Reconciliation - Pull daily bank reports to identify all deposits - Reconcile payments, investigate denials, and perform research to accurately apply cash in Workday - Utilize SQL queries and advanced spreadsheet analysis to resolve cash application issues - Verify and maintain accurate receivable and cash application balances across multiple systems, including bank platforms, MBS, and Workday Systems Integration & Data Integrity - Monitor the integration between Navision and Workday to identify missing or failed invoice transmissions - Investigate and resolve discrepancies related to system data flow and invoice posting - Ensure consistency and accuracy of financial data across integrated systems Cross-Functional Collaboration - Collaborate with Revenue Cycle Management (RCM) managers and analysts to ensure accurate cash application to invoices - Partner with Accounting, IT, and operational teams to support AR accuracy and reporting needs - Work closely with IT to refine billing processes, payment workflows, cash application processes, and management reporting Process Improvement & Documentation - Document policies and procedures related to accounts receivable, billing, and cash application - Identify opportunities for process improvements and system enhancements - Define scope and business requirements for system changes and enhancements for IT development teams Regulatory & Compliance Knowledge - Maintain up-to-date knowledge of state business rules related to Medicaid claiming and healthcare insurance system requirements - Ensure AR and cash application processes align with regulatory and compliance standards System Testing & Change Management - Test system functionality and enhancements prior to release into the production environment - Validate changes to ensure accuracy, functionality, and minimal disruption to financial operations Requirements: - Strong analytical skills, including the ability to evaluate quantitative and qualitative information and reach sound conclusions. - Cash application expertise, with ability to reconcile payments and research discrepancies. - Experience in healthcare finance/Medicaid/insurance billing and knowledge of related business rules. - Proficiency with Workday (finance modules) and SQL for data extraction, reconciliation, and reporting. - Advanced Excel skills, including pivot tables, VLOOKUP/XLOOKUP, data manipulation, automation with macros/VBA, Power Query, and data visualization. - Process improvement oriented with ability to document and streamline workflows. - Ability to read and understand technical specifications. - Ability to work independently and collaboratively with cross-functional teams. Qualifications: - Education: Bachelor’s degree in Finance, Accounting, Business, or related field preferred, substantial professional experience in a related field may be considered in lieu of formal degree. - Experience: 3+ years’ experience in finance/corporate finance with direct exposure to cash applications, healthcare/Medicaid billing, and reconciliation. - Project Management experience preferred. Compensation: $60,000 -$75,000 annually If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Title: Bilingual Customer Support Representative Location: US NY - Albany Full time Job Description: It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. Public Partnerships LLC (PPL) helps people with disabilities, chronic illnesses, or other long-term health conditions stay at home and “self-direct” their care. Known as consumer direction in New York, this long-term care model empowers people to take control of who provides their services and where. PPL was selected to be the Statewide Fiscal Intermediary for the New York Consumer Directed Personal Assistance Program (CDPAP) starting in 2025. We, along with a diverse alliance of service partners across the state, will be supporting the delivery of culturally sensitive and disability competent care to CDPAP participants. We are looking for people who share our passion for helping New Yorkers live happy, healthy, and independent lives to support CDPAP consumers and their personal assistants across a broad spectrum of services and functions. Our culture attracts and rewards people who are compassionate, results-oriented, and driven to exceed customer expectations. We desire motivated candidates who are excited to join our fast-paced, consumer-focused environment, and who want to make a difference in helping transform the lives of the people we serve. Learn more about PPL and CDPAP at https://pplfirst.com/cdpap. This role requires general availability Monday through Saturday between 8:00 AM and 8:00 PM. You will not work all of these hours—this is simply the overall window in which shifts may be assigned. Language Requirements: - Bilingual proficiency is required. We proudly support communication across 70+ languages to serve our diverse customer base. Training Period (First 4 Weeks): - On‑site, Monday–Friday - 8:00 AM–5:00 PM (No time off permitted during training) Post‑Training Schedule (First 6 Months): - • Tuesday–Saturday - • 8:00 AM–5:00 PM ​After 6 Months: - Based onstrong performance and reliability, employees become eligible for two updates: • Participation in ourshift‑bid process, where schedules may vary depending on business needs and performance. •Hybrid work opportunity, allowing2–3 remote days per week, subject to performance, business requirements, and manager approval. Job Summary The Customer Service Representative supports PPL’s mission by serving as a reliable and compassionate point of contact for individuals participating in New York’s Consumer Directed Personal Assistance Program (CDPAP). This role ensures that consumers and their personal assistants receive clear guidance, timely assistance, and accurate information to help them successfully self-direct their care. Through professional and friendly communication, the Customer Service Representative responds to inquiries, resolves support requests, and maintains thorough documentation to support program compliance. By developing strong knowledge of CDPAP rules and PPL systems, this position plays a key role in delivering high‑quality, culturally sensitive, and disability‑competent service. Focused on responsiveness, detail, and respect for consumer choice, the Customer Service Representative helps make PPL a trusted resource for New Yorkers seeking independence and control over their long-term care. Duties & Responsibilities: Customer Communication: - Responds to inbound/outbound call inquiries. - Initiates outbound calls to respond to inquiries and to follow-up with previous contacts. - Responds to all inquiries in a professional, friendly, and timely manner, public-service oriented and understands the needs and works effectively with persons with disabilities. Administrative & Documentation: - Performs support ticket transaction resolution tasks and administrative functions. - Responsible for creating and maintaining excellent documentation of all calls, questions, complaints and mailed inquiries. - Responsible for maintaining adequaterecords/documentationfor audit and internal control purposes. - Routes mail, email, and other administrative support duties as assigned Program & Platform Knowledge: - Responsible for learning program rules of assigned projects to ensure ability to respond to customer service inquiries. - Responsible for developing excellent working knowledge of operating platforms required to fulfill job responsibilities. Required Skills: - Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. - Expected to have excellent verbal, written communication, and troubleshooting skills. - Demonstrated understanding and ability to work with persons with disabilities. - Ability to compose reports, business correspondence, and procedure manuals. - Excellent verbal and written communication skills. - Ability to troubleshoot. - Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. - Excellent attention to detail and ability to manage time effectively in a fast-paced environment. - Knowledge of Microsoft Windows, Excel and Word preferred. Qualifications: Education: - High school degree or equivalent required. Experience: - 6-month call center experience preferred; or 1-year customer service. Working Conditions: Onsite in Latham Office Compensation & Benefits: - 401k Retirement Plan - Medical, Dental and Vision insurance on first day of employment - Generous Paid Time Off  - Employee Assistance Program and more! - Base pay may vary depending on skills, experience, job-related knowledge, and location. - Certain positions may also be eligible for a performance-based incentive as part of total compensation. Compensation Range: $20.00 - $22.00 hourly + $1.50/hour bilingual premium (all languages accepted) & up to 10% annual bonus The above is intended to describe the general contents and requirements of work being performed by people assigned to this classification. It is not intended to be construed as an exhaustive statement of all duties, responsibilities, or skills of personnel so classified Public Partnerships is an Equal Opportunity Employer dedicated to celebrating diversity and intentionally creating a culture of inclusion. We believe that we work best when our employees feel empowered and accepted, and that starts by honoring each of our unique life experiences. At PPL, all aspects of employment regarding recruitment, hiring, training, promotion, compensation, benefits, transfers, layoffs, return from layoff, company-sponsored training, education, and social and recreational programs are based on merit, business needs, job requirements, and individual qualifications. We do not discriminate on the basis of race, color, religion or belief, national, social, or ethnic origin, sex, gender identity and/or expression, age, physical, mental, or sensory disability, sexual orientation, marital, civil union, or domestic partnership status, past or present military service, citizenship status, family medical history or genetic information, family or parental status, or any other status protected under federal, state, or local law. PPL will not tolerate discrimination or harassment based on any of these characteristics.  If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Manage and resolve technical support requests by troubleshooting hardware and software issues, documenting incidents, performing system maintenance, and escalating critical problems to ensure efficient IT service delivery and customer satisfaction.

Provide strategic leadership for billing and revenue cycle functions, enhance employee engagement, implement performance management goals, and drive process improvement initiatives to optimize financial outcomes and operational efficiency.