• Develop and manage paid media campaigns for clients across retail platforms including Amazon, Walmart Connect, Target, Instacart, Kroger Precision Marketing, and others • Own end-to-end campaign setup, optimization, and reporting — from keyword planning and audience targeting to budget allocation and performance analysis • Collaborate with sales and client teams to align retail media strategies with broader business goals and promotional calendars • Monitor and analyze campaign performance data, providing actionable insights and regular reporting to internal stakeholders • Partner with retail media networks and third-party tools to enhance campaign execution • Stay up to date with industry trends, new retail media capabilities, and platform updates to continuously drive innovation and best practices • Manage relationships with external agencies or platform reps, where applicable

• Lead and develop a team of BSAs who design, deliver, and maintain scalable systems for the Solutions Partner and App Partner programs. • Translate partner strategy and requirements into clear roadmaps, implementation plans, and technical specifications. • Prioritize and manage a portfolio of BSA projects and requests, balancing impact, risk, and long-term system health. • Partner with Operations, Product, and Engineering to scope problems, align on tradeoffs, and ship high-quality, scalable solutions. • Oversee key integrations, third-party systems, data flows, and QA/UAT to ensure reliability, data quality, and a strong user experience. • Use data and feedback to identify automation and AI opportunities, measure results, and iterate on partner systems.

• Engage with our client base to ensure best in-class client experience while also deepening our relationships with key stakeholders in our client portfolio with a hands-on approach • Drive and prioritize voice of customer by inter-departmental collaboration to bring the VOC to product development • Collaborate with sales counterparts on accelerating account expansions and renewals as well as identify renewal risks and implement remediation plans • Develop scalable processes to gain efficiencies in workflows and report out with appropriate KPIs • Manage and mentor your high performing teams • Cross-collaborate and ensure teams are trained to handle new onboarding procedures • Act as hiring manager when expanding your teams • Develop and train Clinical Service team members • Review and manage customer satisfaction results • Overall responsibility for customer feedback QMS process

• Develop and execute a strategy to advance Ingevity Pavement Technologies to road owners and stakeholders. • Collaborate and align on strategy execution/deployment with Evotherm Technical Marketing Managers. • Collaborate with State Departments of Transportation (DOTs) and local government agencies to educate, train and develop specifications. • Collaborate with Ingevity Government Relations team on initiatives. • Partner with industry associations and key customers to facilitate specification discussions. • Promote the advancement of Ingevity Pavement Technologies through marketing, training, and education initiatives at conferences, tradeshows, and industry meetings. • Organize and lead educational seminars/webinars to increase awareness and understanding of WMA technology. • Collaborate with the technical team to initiate and oversee research projects that support technology adoption. • Assist technical team with deployment of technical innovations related to WMA. • Develop impactful marketing materials and presentations to encourage widespread WMA adoption. • Work with the sales team to plan and execute WMA field demonstrations. • Generate sales leads for technical sales team.