The application window is expected to close on: 04/24/2026 Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received . This role provides assistance to customers' technical support requests by applying technical expertise to conduct advanced troubleshooting and resolve issues, handling technical problems within specific technologies and architectures such as Security and Networking across a broad range of problem complexity. At senior levels, the position manages increasingly complex and integrated solutions, operating in a highly complex technical environment that often requires deep, cross-product knowledge and systems-level thinking. The role involves collaboration with customers, partners, engineering, and internal stakeholders to drive resolution and continuous improvement, and contributes to product quality by submitting bugs, defects, and quality escalations to Engineering. Additionally, the position utilizes and enhances lab environments and digital intellectual capital to deepen expertise, support troubleshooting, and scale solutions across the team, while leveraging TAC AI capabilities, software, automation, and diagnostic tools to support quality and efficiency, and proactively identify and address issues. The role may also include mentoring peers and team members for individual and team development. What You'll Do: • Supports premium offers and solution support • Is a technical expert in a broad area covering multiple technologies • Regularly operates independently, possibly as a Team Captain or team Escalation Engineer, helping team members resolve cases and leveraging/sharing knowledge globally • Impacts at regional and site level • Partners with Technical Leads to participate in and, where appropriate, drive proactive engagements with Engineering, leveraging deep expertise and broad knowledge of global customer issues, trends, and the holistic customer experience to inform and influence Engineering priorities • Sought out by other TCEs to advise on customer problems and internal stakeholders to advise on technical issues related to the product or technologies • Showcases self and team as trusted technical experts and takes ownership for customer success • Acts as a global TAC Sponsor to review and approve formal engineering escalations (e.g., BEMs, JIRA submissions) • Standardizes efforts to identify, document, and drive resolution of pervasive bugs across the technology domain • Develops quality standards for bug submissions globally - reviewing, mentoring, and setting standards for engineering-ready reports • Leads global escalation support efforts and advises on high-impact issue resolution strategies • Architects and governs shared lab infrastructure; advises leadership on lab resource needs and partners with technical leaders and CALO to evolve lab capabilities • May partner with Technical Leaders to author requirements, review PRDs or functional specs • Plays a key role in the development of intellectual capital - including internal and external documentation, training, and automation assets - that influences global support practices • May partner with engineering and tools teams to embed knowledge into AI platforms, diagnostics, and digital workflows used across Cisco and partner ecosystems • Works with TAC Technical Leaders to contribute to the adoption of AI-driven insights, telemetry, and automation projects that impact multiple global technology teams • Seeks to improve and provides meaningful feedback to stakeholders on TAC tools, programs, processes and policies • Provides leadership and mentorship to team and liaises with Technology Owners, Technology Group Leaders, Technology Group Owners, TAC Technical Leaders, Senior Technical Talent and other internal product teams • Shapes engineering feedback loops, influences product direction, and drives alignment between support and development • Leverages deep customer insights to guide best practices, resolve complex issues, and partner with Engineering (CX and BU) to drive product, process, and automation improvements Minimum Qualifications: Bachelors + 8 years of related experience, or Masters + 6 years of related experience, or PhD + 3 years of related experience, or equivalent relevant work experience Expert level (e.g., CCIE) or equivalent relevant certification expected THIS JOB DESCRIPTION DOES NOT APPLY FOR EMPLOYEES IN GERMANY. Why Cisco? At Cisco, we're revolutionizing how data and infrastructure connect and protect organizations in the AI era - and beyond. We've been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you'll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. We are Cisco, and our power starts with you. Message to applicants applying to work in the U.S. and/or Canada: The starting salary range posted for this position is $158,200.00 to $200,700.00 and reflects the projected salary range for new hires in this position in U.S. and/or Canada locations, not including incentive compensation*, equity, or benefits. Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training. The full salary range for certain locations is listed below. For locations not listed below, the recruiter can share more details about compensation for the role in your location during the hiring process. U.S. employees are offered benefits, subject to Cisco's plan eligibility rules, which include medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, paid parental leave, short and long-term disability coverage, and basic life insurance. Please see the Cisco careers site to discover more benefits and perks. Employees may be eligible to receive grants of Cisco restricted stock units, which vest following continued employment with Cisco for defined periods of time. U.S. employees are eligible for paid time away as described below, subject to Cisco's policies: - 10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees - 1 paid day off for employee's birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco - Non-exempt employees** receive 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees - Exempt employees participate in Cisco's flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations) - 80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours of unused sick time carried forward from one calendar year to the next - Additional paid time away may be requested to deal with critical or emergency issues for family members - Optional 10 paid days per full calendar year to volunteer For non-sales roles, employees are also eligible to earn annual bonuses subject to Cisco's policies. Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components, subject to the applicable Cisco plan. For quota-based incentive pay, Cisco typically pays as follows: - .75% of incentive target for each 1% of revenue attainment up to 50% of quota; - 1.5% of incentive target for each 1% of attainment between 50% and 75%; - 1% of incentive target for each 1% of attainment between 75% and 100%; and - Once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation. For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay 0% up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid. The applicable full salary ranges for this position, by specific state, are listed below: New York City Metro Area: $158,200.00 - $241,700.00 Non-Metro New York state & Washington state: $140,600.00 - $241,800.00 * For quota-based sales roles on Cisco's sales plan, the ranges provided in this posting include base pay and sales target incentive compensation combined. ** Employees in Illinois, whether exempt or non-exempt, will participate in a unique time off program to meet local requirements.

• Propose, review, and take ownership of technical designs at the EPIC/feature level • Define and uphold coding standards while contributing meaningfully to the code review process • Mentor the non-senior Developer team members, supporting their growth and performance • Apply SDLC best practices and design patterns effectively • Translate the Product Owner’s vision into actionable technical plans and execute them with your development team • Identify elements of technical debt within the team, help prioritize them, and drive their resolution • Participate in recruitment activities, including second-stage technical interviews, when required • Stay up to date with emerging technologies and industry best practices, sharing relevant insights with the team as part of ongoing technology watch.

Role Description This role focuses on the design, development, and validation of systems that support AI-driven medical devices. The Systems Engineer will ensure that Software as a Medical Device (SaMD) solutions meet regulatory requirements, safety standards, and performance expectations while enabling seamless integration across multidisciplinary teams. You will collaborate with software developers, ML scientists, clinical experts, and regulatory professionals to translate system requirements into scalable and reliable architectures. The role includes hands-on engineering, risk assessment, verification and validation, and documentation for compliance with FDA, ISO, and IEC standards. The ideal candidate thrives in a fast-paced, highly collaborative environment and is motivated by building systems that directly impact patient care and proactive healthcare. This position offers the opportunity to work at the intersection of AI, medical technology, and regulatory compliance while contributing to innovative healthcare solutions. - Design, develop, and validate AI-enabled medical device systems, ensuring compliance with relevant regulations (e.g., FDA, ISO 13485, IEC 62304) - Collaborate with cross-functional teams to integrate system requirements into software and hardware components - Define system architecture, functional specifications, and risk management strategies - Conduct risk assessments and manage mitigation activities related to system safety and performance - Oversee verification and validation testing, ensuring traceability from requirements to system performance - Support regulatory submissions, audits, and technical documentation for clearance of SaMD products - Maintain system design control documentation, including requirements, design reviews, and traceability matrices Qualifications - Bachelor’s or Master’s degree in Systems Engineering, Biomedical Engineering, Computer Science, or a related field - Proven experience in system engineering for medical device development, specifically Software as a Medical Device (SaMD) - Strong knowledge of regulatory standards and frameworks for medical devices (e.g., FDA 21 CFR Part 820, ISO 13485, IEC 62304) - Proficiency in system architecture design, risk management, and validation processes - Familiarity with software development lifecycle (SDLC) methodologies, Agile processes, and DevOps practices - Experience with medical image processing, data security, and HIPAA/GDPR compliance is a plus - Ability to implement automation in software development, including traceability, documentation generation, or CI/CD pipelines - Excellent problem-solving skills, communication, and collaboration in a fast-paced, cross-functional environment Benefits - Competitive hourly rate of $48-$58, depending on experience and location - Opportunity to contribute to impactful healthcare solutions improving patient outcomes - Work with cutting-edge AI and medical device technologies - Collaborative and inclusive work environment valuing diversity and innovation - Professional growth and learning opportunities in systems engineering and AI for healthcare - Support for background checks and compliance with federal, state, and provincial rules Company Description

Role Description We’re looking for an Application Developer to join our growing team. This role is ideal for hands-on Full-Stack Developers who want to advance their careers and become key contributors to a high-performing, fully remote Agile team, working with Angular on the frontend and C#/.NET on the backend. You will be an essential part of the application development lifecycle, bringing your expertise in coding, testing, and collaboration to help deliver high-quality software solutions that directly impact our clients and their ability to provide excellent healthcare. - Develop and maintain high-quality code: - Write clean, efficient, and scalable code for various components of our applications. - Test and validate: - Develop and run unit tests to ensure reliability, performance, and security. - Collaborate with your team: - Participate in design discussions, sharing ideas and solutions that improve system architecture and functionality. - Version control and code management: - Utilize Git for version control, maintaining a stable codebase with effective branching and merging strategies. - Improve software security: - Implement basic security practices to protect applications from common vulnerabilities. - Contribute to Agile processes: - Actively engage in sprint planning, daily stand-ups, sprint reviews, and retrospectives, and assist in breaking down user stories. - Support development pipelines: - Participate in setting up and managing CI/CD pipelines to automate deployment processes. - Use AI-assisted development tools: - Utilize Claude to support development, accelerate problem solving, and improve productivity while maintaining high code quality. Qualifications - Bachelor’s degree in Computer Science from an accredited four-year university. - 3+ years of application development experience, including unit testing, debugging, and working in a Linux environment. - 3+ years of hands-on experience as a Full-Stack Developer, building business applications with Microsoft .NET, C#, and modern JavaScript frameworks. - Deep expertise in Angular, with a proven track record of developing scalable, user-friendly web applications. - 3+ years of experience writing queries and stored procedures in MS SQL Server or MySQL. - Ability to be a self-starter with a strong willingness to learn new technologies, take initiative, and self-direct when needed. - Experience and passion around working with AI: Co-pilot, Claude, Windsurf, Gemini Code or similar. Requirements - Proficiency with GitLab, including build and deploy scripts and processes to support CI/CD pipelines. - Skilled in developing applications for deployment to Kubernetes and containers, ensuring scalability and efficient resource management. - Prior experience working for Healthcare Billing or Healthcare Insurance claims companies or in a SaaS startup environment. Benefits - Compensation for this position may vary based on individual skills, experience, and location. - Employees may be eligible for performance-based bonuses and a comprehensive benefits package, including: - Medical, dental, and vision coverage - 401(k) with company match - Paid time off - Other benefits Pay Transparency Office Ally is committed to fair and equitable compensation practices in alignment with pay transparency laws. Actual compensation will be determined considering the candidate’s qualifications, relevant experience, and internal equity. Salary Range: $100,000 — $120,000 USD Why You’ll Love Working at Office Ally At Office Ally, your work has a direct impact on healthcare providers and their ability to deliver exceptional care. We’re driven by a mission to simplify healthcare administration, making it easier for providers to focus on what they do best—helping patients. As an Office Ally employee, you’ll be at the heart of our efforts to deliver exceptional service and software solutions to our clients in the healthcare space. EEO Note Office Ally is an Equal Opportunity Employer and does not discriminate against any employee or applicant on the basis of age, color, disability, gender, national origin, race, religion, sexual orientation, veteran status, or any classification protected by federal, state, or local law.