• Be responsible for the entire coordination of the patient journey; • Occasional travel for on-site clinic visits; • Acting as the Primary point of contact for physicians to enroll patients into a NavieGo managed program; • Establishing and maintaining a strong, trusting relationship with assigned clinics and physicians including site visits; • Acting as the main resource for NavieGo to request missing or additional information from respective physician offices, pharmacies, and/or other Health Care providers; • Coordinate and manage all aspects required in order to obtain prescription drug coverage for patients; • Coordinate cases with insurance companies, physician' offices and healthcare professionals in order to assist a patient in their journey on treatment; • Coordinate documents, submissions and all related paperwork to insurance companies and public funding programs; • Coordinate clinic appointments and drug deliveries within timelines; • Foster and build relationships with patients and key health care providers; • Implement best practices as required in an effort to maximize a patient's access to drug coverage; • Coordinate with pharmacy processes required once funding has been obtained; • Apply an in-depth knowledge of public / private funding systems; • Able to work rotating shifts Monday through Friday, covering the hours of 8 AM to 8 PM EST.

• Conduct case assessments, contacting the employee and their direct manager by telephone to explain the disability management process and gather information for assessment purposes • Develop and document an understanding of the situation and the factors supporting as well as inhibiting a successful return to work for the employee • Provide any of the following interventions: more in-depth assessment, medical management interventions, initiation and coordination of occupational and/or psychological interventions, utilization of specialized resources or consultations etc. • Determine an appropriate return-to-work (RTW) goal with the employee and the employer, provide active support for the RTW planning process between the employee and their supervisor and intervene when necessary • Communicate proactively with the employer’s Human Resources representative regarding any case management issues that may impact the workplace and RTW planning • Manage the transition to long term disability (LTD) and provide medical and summary case management information to the LTD insurer to ensure a seamless transition • Accountability and responsibility for assigned case load in managing required tasks and relationships with stakeholders • Attend Case Management and Disability Management department team meetings • Other projects and tasks as assigned

Role Description As a Bilingual Verifications Specialist, you will play a key role in supporting our clients’ pre-employment screening process. Your responsibilities will include delivering accurate and reliable screening results, helping our clients create safer environments for their employees, customers, and partners. Your attention to detail and drive to complete tasks will be essential in ensuring the quality and integrity of the screening process. - Handle verifications for some of our high-profile clients. - Know customer SOPs and FADV systems. - Verify candidate details including current and previous employment, education, professional licenses, certifications, and references. - Contact companies and educational institutions to verify candidate-provided information. - Communicate with third parties such as employers, schools, state boards, and online databases to verify information. - Write detailed and accurate reports flagging any discrepancies found during the verifications process. - Record confirmed information in our First Advantage’s platforms, ensuring data integrity. - Perform quality checks to meet client-specific standards. - Meet daily volume and accuracy targets. - Perform other related tasks and functions as needed. Qualifications - High School Diploma, GED, or equivalent required. - At least 1+ year(s) of work experience is required, preferably in a call center, BPO/KPO environment, and/or with fact-checking responsibilities. - Strong communication skills (presentation, written, verbal) and reading comprehension. - Typing speed of at least 20 words per minute (WPM) with 90% accuracy. - Familiar with MS Office Suite, especially Excel. - Attention to detail and use of good judgment. Requirements - Performance: Setting and executing goals; attending regular 1:1 meetings; participate in employee engagement. - Training: Attend required internal trainings (e.g., Compliance, Privacy); attend business unit meetings; may occasionally attend internal customer-focused meetings at the request of the manager. - Individual must be Bilingual in Spanish & English (verbal and written). - Location: Position is 100% remote based in Colombia. - Hours: Monday to Friday 8:00 am - 5:00 pm (UTC-5). Benefits - First Advantage is going through a technology transformation. - We are looking for experts who are excited to work with advanced technologies and provide best-in-class user experiences. - Drive the development and deployment of scalable solutions. - Smoothly guide our agile teams and clients through meaningful changes as we continue to expand our impact.

• Assist benefit recipients with navigation of product platform • Make outbound calls to follow up with members • Answer inbound calls to assist members with completing assessments • Help members and families develop their capacity of and access to resources • Participate in the coordination and scheduling of services