Role Description As a Bilingual Verifications Specialist, you will play a key role in supporting our clients’ pre-employment screening process. Your responsibilities will include delivering accurate and reliable screening results, helping our clients create safer environments for their employees, customers, and partners. Your attention to detail and drive to complete tasks will be essential in ensuring the quality and integrity of the screening process. - Handle verifications for some of our high-profile clients. - Know customer SOPs and FADV systems. - Verify candidate details including current and previous employment, education, professional licenses, certifications, and references. - Contact companies and educational institutions to verify candidate-provided information. - Communicate with third parties such as employers, schools, state boards, and online databases to verify information. - Write detailed and accurate reports flagging any discrepancies found during the verifications process. - Record confirmed information in our First Advantage’s platforms, ensuring data integrity. - Perform quality checks to meet client-specific standards. - Meet daily volume and accuracy targets. - Perform other related tasks and functions as needed. Qualifications - High School Diploma, GED, or equivalent required. - At least 1+ year(s) of work experience is required, preferably in a call center, BPO/KPO environment, and/or with fact-checking responsibilities. - Strong communication skills (presentation, written, verbal) and reading comprehension. - Typing speed of at least 20 words per minute (WPM) with 90% accuracy. - Familiar with MS Office Suite, especially Excel. - Attention to detail and use of good judgment. Requirements - Performance: Setting and executing goals; attending regular 1:1 meetings; participate in employee engagement. - Training: Attend required internal trainings (e.g., Compliance, Privacy); attend business unit meetings; may occasionally attend internal customer-focused meetings at the request of the manager. - Individual must be Bilingual in Spanish & English (verbal and written). - Location: Position is 100% remote based in Colombia. - Hours: Monday to Friday 8:00 am - 5:00 pm (UTC-5). Benefits - First Advantage is going through a technology transformation. - We are looking for experts who are excited to work with advanced technologies and provide best-in-class user experiences. - Drive the development and deployment of scalable solutions. - Smoothly guide our agile teams and clients through meaningful changes as we continue to expand our impact.

• Assist benefit recipients with navigation of product platform • Make outbound calls to follow up with members • Answer inbound calls to assist members with completing assessments • Help members and families develop their capacity of and access to resources • Participate in the coordination and scheduling of services

Role Description Wing is on the exciting mission of redefining the future of work for companies worldwide! We are looking for a Dedicated SDR Bilingual Arabic-English (PART TIME) to start immediately. - Industry: Wellness/Longevity/Healthcare - Location: Middle East Based - Assistant Time: 10:00 AM – 2:00 PM (UAE Time) The primary goal for this role is to build a cold-calling engine targeting global hotel chains and resorts to integrate wellness centers into their properties. Key Responsibilities: - Outbound Sales: Cold call hotel decision-makers (CEOs, Sales Managers) to pitch wellness center integrations. - Lead Management: Qualify leads from an existing database of 2,000 hotels and manage follow-ups via email and WhatsApp. - Appointment Setting: Schedule discovery calls and meetings for the executive team. - CRM Maintenance: Transition data from Excel to a new CRM system and maintain accurate records. - Secondary Sales: Reach out to clinics and aesthetic practitioners to sell wellness devices. Qualifications - Language Proficiency: Bilingual in English and Arabic, able to communicate professionally and fluently to support expansion in GCC and Western markets. - Communication Style: High-level fluency with a neutral, professional accent for outreach to senior executives. Requirements - Proficient in Excel and CRM management; experience with RingCentral dialer is preferred. - Strong SDR background, comfortable with high-volume cold calling and lead qualification. - USB Headset with Noise Cancellation feature. - Working Webcam. - Computer with at least 1.8 GHz processor and at least 4GB RAM. - Main Internet Service Speed: at least 25 Mbps cable connection. - Backup Internet Service Speed: at least 10 Mbps. Benefits - Health Insurance (HMO) - Performance Incentives - Job Security and Stability - Paid Training - Inclusive Culture - Upskilling Opportunities - 100% Work-From-Home - Exceptionally Supportive Team - Opportunities for Career Growth - Fun Work Environment - Holiday & Overtime Pay

• Patient Engagement & Navigation: Build trusting, ongoing relationships with patients, families, caregivers, and medical/behavioral health providers. Engage high‑risk or targeted patient populations using bi-directional communication to address health questions, concerns, and care needs. Identify and assess medical, behavioral, social, emotional, and financial needs to support whole‑person care. • Care Coordination & System Navigation: Strengthen the connection between patients and their healthcare providers by addressing barriers, facilitating communication, and coordinating follow‑up. Assist with referrals, transportation, appointment scheduling, and linkage to specialty care or community‑based resources (CBOs). • Documentation & Technology: Accurately and promptly document all interactions, assessments, and interventions in the electronic health record (EHR) and Guidehealth documentation systems. Demonstrate comfort using various EHR platforms (e.g., Epic, Athena, Cerner), analytics tools, and Microsoft Office. • Collaboration & Performance: Work independently while collaborating closely with Guidehealth case management teams and medical practice staff. Meet assigned Key Performance Indicators (KPIs) tied to patient engagement, health outcomes, and reduction of medical spend.