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Elife logo
Elife

We deliver Customer Experience.

Junior Customer Experience Analyst – Digital Content Focus

Content Marketing ManagerContent Marketing ManagerFull TimeRemoteJuniorTeam 501-1,000Since 2004H1B No SponsorCompany SiteLinkedIn

Location

Brazil

Posted

71 days ago

Salary

0

Seniority

Junior

Bachelor DegreePortuguese

Job Description

Junior Customer Experience Analyst – Digital Content Focus

Elife

• Ensure the quality and monitor the delivery of digital content in real time for social media channels; • Support the team of designers and analysts, ensuring alignment, agility and excellence in deliverables; • Monitor content publishing and engagement on social networks, ensuring consistency in communication and the customer experience; • Interact directly with clients, supporting quick and strategic decision-making; • Work in a dynamic environment with a high volume of requests and a need for rapid responses; • Ensure deadlines and quality standards are met for all deliverables; • Collaborate with different departments to optimize processes and workflows.

Job Requirements

  • Previous experience coordinating or monitoring teams;
  • Experience with digital content routines, social media or real-time operations;
  • Knowledge of video editing or a degree in design, audiovisual production or related fields;
  • Familiarity with platforms such as YouTube, TikTok, Instagram, X and Facebook;
  • Experience publishing and adapting content for different social networks.

Benefits

  • Meal/Food allowance: BRL 35.95 for 22 days (gross) — you can use it for meals via a meal or food voucher;
  • Transportation allowance (Vale-Transporte) if you need to go to the office; attendance will be occasional since the company primarily operates remotely (this benefit requires a 6% employee contribution as per Brazilian labor law, CLT);
  • Health and dental plan through SulAmérica (employee contribution varies by plan);
  • Life insurance to protect you and your family;
  • Maternity leave of 120 days and paternity leave of 15 days;
  • Childcare assistance, credited on payroll or on the flexible benefits card to help you return more comfortably after parental leave;
  • Profit Sharing (PLR) — up to one additional monthly salary per year (proportional to the company’s revenue targets);
  • Birthday Day Off — a paid day off on your birthday;
  • Short Day — leave 2 hours early one day per week to do what you enjoy or take care of personal matters;
  • Elife Benefits Club — an employee perks program offering exclusive discounts on products and services from partner companies;
  • Moodar — support for emotional health with 2 therapy sessions per month;
  • Partnership with TotalPass to support fitness and wellbeing goals;
  • Partnership with Sesc to enjoy cultural programs;
  • Support for courses and workshops in your field of work, up to 100% coverage;
  • A human development plan to guide your career path, within or outside our group.

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