Elife

• Customer support on social media platforms; • Development of a professional approach to interacting with customers and providing service; • Development of copywriting techniques for social media; • Preparation to handle the routine of a digital intelligence agency and crisis situations; • Preparation of strategic reports.

• Monitor and classify information using social listening tools; • Analyze Mar Aberto data and proprietary information; • Attend to and respond to the public efficiently; • Identify opportunities and valuable insights; • Strengthen relationships with consumers through genuine interactions on social media.

• Responding to and monitoring messages via social media; • Categorizing incoming messages; • Managing cases from initiation to resolution, ensuring response quality and adherence to the brand's tone of voice.

• Assist in the development and management of operational improvement projects and the implementation of new technologies; • Monitor and analyze performance indicators related to projects; • Identify opportunities to optimize and innovate company processes; • Collaborate with the team to ensure effective implementation of proposed improvements; • Stay up to date on trends and emerging technologies in the field.

• Atuar na qualidade e acompanhamento das entregas de conteúdo digital em tempo real para redes sociais; • Apoiar o time de designers e analistas, garantindo alinhamento, agilidade e excelência nas entregas; • Acompanhar a publicação de conteúdos e engajamento em redes sociais assegurar consistência na comunicação e na experiência do cliente; • Interagir diretamente com o cliente, apoiando na tomada de decisões rápidas e estratégicas; • Atuar em um ambiente dinâmico, com alto volume de demandas e necessidade de respostas ágeis; • Garantir o cumprimento de prazos e padrões de qualidade em todas as entregas; • Colaborar com diferentes áreas para otimizar processos e fluxos de trabalho.

• Customer service on social media platforms; • Developing a professional approach to interacting with customers and providing support; • Developing writing techniques for social media; • Preparation to handle the routine of an intelligence/insights agency and crisis situations; • Preparation of strategic reports.

• Focus on producing and adapting audiovisual content for social media, including: • Editing videos for different platforms (vertical formatting, cuts, captioning/subtitling, etc.); • Producing real-time content, following trends and current events; • Publishing and managing content on social platforms (X, Instagram, Facebook, YouTube and TikTok); • Assisting in adapting language and formats according to each channel; • Collaborating with the team to ensure fast, aligned deliveries; • Working in a dynamic, high-demand environment.

• Ensure the quality and monitor the delivery of digital content in real time for social media channels; • Support the team of designers and analysts, ensuring alignment, agility and excellence in deliverables; • Monitor content publishing and engagement on social networks, ensuring consistency in communication and the customer experience; • Interact directly with clients, supporting quick and strategic decision-making; • Work in a dynamic environment with a high volume of requests and a need for rapid responses; • Ensure deadlines and quality standards are met for all deliverables; • Collaborate with different departments to optimize processes and workflows.