Requisition ID: 65625 Title: Field Service Technician Sr. II - (Remote- Midwest Region) Salary Range: Salary Minimum: $31.00 Salary Maximum: $48.00 Arthrex Inc. is hiring a Field Service Technician Senior II in the Midwest Region (Remote) to complete on-site and remote troubleshooting, installation, validation, maintenance, and service repair needs on designated equipment to customers in the United States. Join our talented team at a global medical device company focused on Helping Surgeons Treat Their Patients Better™. Essential Duties and Responsibilities: · Effectively communicate and partner with teammates and colleagues · Partner with the customer and recommend value-added services that will help the customer run their business more efficiently. · Work as a member of a local team to provide efficient on-site and remote service to all accounts within the assigned area (including delegating tasks and performing administrative duties). · Maintain regular, frequent communication with customers and agency distributors to ensure resolution and proper follow-up, leading to customer satisfaction. · Focus on customer needs and satisfaction while building on and enhancing the relationship with the customer to strengthen business partnerships. · Keep current on administrative responsibilities such as maintaining customer and Arthrex service and ticket records. · Own customer issues from dispatch or identification of issues to resolution. Proactively engage with other team members to ensure they are always aware of the status of all issues for their designated customers. · Escalate at-risk customers to the appropriate Arthrex team in a timely manner and work closely with internal partners and the customer to define and implement corrective action plans. · Up to 80% Travel Additional Duties & Responsibilities · All from prior levels, plus: · Provide escalation for LAN, VLAN and networking support · Provide serviceability input to Arthrex sales and implementation teams during pre-sales engagements; ensure that technical specifications are adhered to. · Represent Technical Service as liaison with product managers & product development teams. · Serve as onboarding ambassador to new hire field service technicians · Achieves specified Field Service KPI targets while satisfying Corrective and Preventive Maintenance · Demonstrates an advanced level of troubleshooting and resolving the more complex equipment failures and unique service issues related to the product lines. Knowledge/Skills · Strong time management and organization skills and ability to juggle multiple responsibilities. · Be available "after hours" or work a rotating On-Call schedule, including weekends, for critical issues and coverage, as necessary. · PC’s, Microsoft Office Suite Experience · Eight years of medical device or field service experience required. · Six years of experience interfacing with internal team members and external customers as part of a solution-based service process. · Experience in the OR, endoscopy, or arthroscopy preferred. · Experience diagnosing and repairing mechanical, electromechanical, and/or electronic equipment Education Required · Associate’s degree or equivalent is required. · Bachelor's degree in a technical field is preferred. · ETA® International Fiber Optic Installer Certification or equivalent.is required Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required sit; use hands and fingers, to handle, or feel; and reach with hands and arms. The employee must occasionally lift and/or move up to 30 pounds. Arthrex Benefits - Medical, Dental and Vision Insurance - Company-Provided Life Insurance - Voluntary Life Insurance - Flexible Spending Account (FSA) - Supplemental Insurance Plans (Accident, Cancer, Hospital, Critical Illness) - Matching 401(k) Retirement Plan - Annual Bonus - Wellness Incentive Program - Gym Reimbursement Program - Tuition Reimbursement Program - Trip of a Lifetime - Paid Parental Leave - Paid Time Off - Volunteer PTO - Employee Assistance Provider (EAP) All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other status protected by law.

Company Description Walden More than 50 years ago, Walden University was founded to support adult learners in achieving their academic goals and making a greater impact in their professions and communities. Students from across the U.S. and more than 115 countries are pursuing a certificate, bachelor’s, master’s or doctoral degree online at Walden. We offer more than 100 online degrees and certificate programs. Walden University is accredited by The Higher Learning Commission (hlcommission.org). Visit WaldenU.edu for more information, and follow Walden on Instagram, Facebook, and LinkedIn. Job Description The Field Experience Coordinator is the Walden University staff member responsible for working closely with students and field instructors to secure field placements. Field experience coordinators hold a MSW degree. Under the supervision of the Academic Program Coordinator for Field Experience, the field experience coordinator is also responsible for the following - Serve as main point of contact for a cohort of students regarding all matters related to field experience, including but not limited to field experience requirements, site search support resources, application process and requirements, registration, and issues that arise during field experience. - Coordinate with team members in the School’s Office of Field Experience to assist all graduate students who require field experience. - Work with field site contacts to establish affiliation agreements with each field site. Initiate contact with field site regarding affiliation agreement and work in partnership with university contract administrators and serve as a liaison between university and outside field sites. - Coordinate completion of site onboarding requirements with students and field sites, as needed. - Track and maintain field experience resources, policies and procedures, student field experience files, field experience applications, site, and site supervisor information across a variety of platforms. - Develop and maintain field experience communications to students, faculty, site supervisors, and other parts of the university. - Assist in training and mentoring new team members. - Partner with field experience staff members on projects and initiatives that drive the field experience mission, improve service levels and student satisfaction, and accomplish field experience objectives. - Contacting agency representatives to initiate the agency approval process. - Supporting students to locate field experience agencies. - Conducting interviews with agencies to determine if they meet the criteria appropriate for field experience. - Collecting and reviewing agency field instructor documents to help ensure that the field instructor meets the criteria for supervision. - Responding to questions from students, field instructors, and agency directors about the field experience. - Educating students, directors of sites, and field instructors about field policies and expectations. - Working with the MSW Field Director to facilitate orientations for students. - Entering and updating student and agency documents and data in the social work database. - Collaborating with the OALA to help ensure that agency affiliation agreements are completed, if legal negotiations are required. - Attend meetings with OALA coordinators for collaboration. Qualifications - Masters Degree in social work from a CSWE accredited university required. - 2+ years Post MSW practice experience Required. - Experience with student support in a university setting Preferred. - Experience working with providing academic counseling and advising Preferred. - Experience with Learning Management Systems Preferred. - Ability to manage high volume activities with strong attention to detail. - Commitment to the goals of diversity and social change. - Ability to work with non-traditional students. - Ability to assume a leading role in coordinating administrative aspects of the field experience. - Ability to provide guidance and support in field experience operations. - Ability to assume a significant role in addressing student questions and concerns about preparing and applying for field experience. - Ability to participate in residencies, national faculty meetings and other work-related travel. Additional Information In support of the pay transparency laws enacted across the country, the expected salary range for this position is between $25-32/hr. Actual pay will be adjusted based on job-related factors permitted by law, such as experience and training; geographic location; licensure and certifications; market factors; departmental budgets; and responsibility. Our Talent Acquisition Team will be happy to answer any questions you may have, and we look forward to learning more about your salary requirements. The position qualifies for the below benefits. Covista offers a robust suite of benefits including: - Health, dental, vision, life and disability insurance - 401k Retirement Program + 6% employer match - 15 Days of Paid Vacation Days each Calendar Year - 12 Paid Holidays + 2 floating holidays For more information related to our benefits please visit: https://careers.covista.com/benefits Equal Opportunity – Minority / Female / Disability / V / Gender Identity / Sexual Orientation - Department: Academic Operations

Description Job Type Full-time Description This role is ideal for seasoned lead technicians with 5+ years in the industry. Our technicians & electricians work on nationwide deployments, infrastructure upgrades, and large-scale rollouts for some of the world’s largest brands, gaining exposure to the latest networking technologies and installation practices. This role is dispatched from home, meaning you can live anywhere within the region and travel directly to project sites. Reporting directly to our Field Services Manager of the region, this role will require travel to any US state as needed. Benefits: · Be part of a people-focused team leading the way in nationwide technology integration & deployment. · Remote position (work or dispatch from your current area) · Medical, Dental, Vision, FSA, 401K, Life, Short Term and Long-Term Disability · Paid Time Off (PTO) accrued weekly with flexible scheduling options. · Company vehicle and cellphone reimbursement. · Continued education and training programs. · Travel expenses paid, including scheduled travel time, fuel, hotel charges, and meal allowances with zero out of pocket expenses. · Our positions provide exposure to some of the newest technology available, expanding your knowledge and industry skillset through continued development and on job training. · Direct deposit - paid weekly! Responsibilities: · Strict adherence to safety standards and ensure everyone goes home. · Designing, installation, dressing, termination, & labeling of structured cabling (both fiber & UTP copper cabling) networks in retail, commercial, & industrial settings to meet BICSI standards. · Network & device configurations with the ability to troubleshoot and remedy connectivity issues. · Verification and Certification of structured cabling network and ensure the accuracy of cable testing, documentation, and storage. · Experience with MAC (Move, Add, Change) type projects in retail, commercial, & industrial settings. · Manage and accurately log time, expenses, material, & field resources throughout project lifecycles. · Manage work orders, signoff deliverables, daily log / journal, and other project documentation, sometimes directly to customers, project management & leadership teams. · Management and maintenance of company assets & vehicle (if assigned). Requirements & Qualifications: · Must demonstrate the highest standards of ethics and integrity. · Must understand and demonstrate a safety mindset in all settings. · Must have the ability to travel, often extensively and sometimes with little notice to anywhere in the United States for several weeks at a time. · Flexibility to work the hours of the traditional second and third shifts. · Strong client / people relationship skills · Must have at least one year of experience and an aptitude for technology and working with your hands. · Three years’ industry experience is strongly preferred. · BISCI or other industry certifications are strongly preferred. · Phone, mobile application & PC proficiency required (Microsoft Office applications strongly preferred). · Ability to read and understand prints and schematics related to installation SOWs. · Must have a valid driver’s license & be able to pass a Motor Vehicle Report (MVR). · Meet company standards for pre-employment background checks and drug screening. · Typical physical demands include frequent work on lifts, ladders, and possibly rooftops and other harder-to-access areas. · Must be able to clearly communicate verbally and in writing with employees and / or clients; manual dexterity required for frequent reaching, climbing, and lifting of objects (typically up to 50 lbs.), and operating power tools. · Must have industry-standard hand tools. · Above all, our employees maintain a strong safety mindset and take pride in leaving every installation clean, organized, and professionally executed. Safety Sensitive Position: In compliance with state and federal guidelines, Staley’s has identified safety-sensitive positions to include but are not limited to Service Technicians (POS Technicians, Electricians, Data Technicians, and other service technicians), and other positions. This vacancy is one of those positions and therefore subject to drug and alcohol testing prior to and during employment with Staley. At Staley, a safety-sensitive position is defined as a job in which the employee is directly responsible for his or her own safety or the safety of other people. It can also refer to a job where an impairment, such as drug or alcohol use, can put a worker or others at risk of harm. At Staley, we take pride in providing equal employment opportunities to everyone regardless of their race, color, ethnicity, national origin, beliefs, religion, marital status, gender, gender identity, sexual orientation, citizenship status, age, veteran status, disability, or any non-merit basis. This policy applies to all employees, prospective employees, suppliers, clients, associates and affiliates, and guests.

Overview Membership Relations Field Representative Location: Remote — Reporting to Danville, IL (Statewide Illinois territory) Schedule: Monday–Friday (Flexible based on travel and member needs) Salary Range: $65,000–$75,000 Build Your Career With Purpose at CCMSI At CCMSI, we partner with global clients to solve their most complex risk management challenges, delivering measurable results through advanced technology, collaborative problem-solving, and an unwavering commitment to their success. We don’t just process claims—we support people. As the largest privately-owned Third Party Administrator (TPA), CCMSI delivers customized claim solutions that help our clients protect their employees, assets, and reputations. We are a certified Great Place to Work®, and our employee‑owners are empowered to grow, collaborate, and make meaningful contributions every day. Job Summary The Membership Relations Field Representative is responsible for developing, maintaining, and strengthening relationships with municipal members throughout the state of Illinois through frequent on‑site engagement and proactive outreach. This role serves as the primary face‑to‑face contact for existing members while also supporting new member development and retention efforts. This is a remote role with approximately 80% travel throughout Illinois, reporting to the Danville, IL branch. The position requires strong relationship‑building skills, knowledge of insurance or risk programs, and the ability to work independently while collaborating with internal teams and service providers. An Illinois Producer License is required or the ability to obtain within the first 90 days of employment. Responsibilities - Conduct on‑site visits with all assigned members throughout Illinois - Build and maintain strong relationships with municipal officials and key stakeholders - Coordinate member visits with service providers to ensure a unified service experience - Utilize a structured visit checklist to guide and document member meetings - Identify opportunities to support member retention through proactive engagement - Prospect and generate new member opportunities through outreach, networking, and relationship building - Assist with gathering and coordinating underwriting information for prospective members - Support service providers during marketing presentations and onboarding for new members - Monitor member needs related to coverage, claims, loss control, and service expectations - Communicate member feedback and recommended program adjustments to service partners - Deliver and explain renewal materials, reports, and billing documentation as required - Attend evening council, committee, and association meetings as necessary - Maintain organized records of member interactions and follow‑up activities Qualifications Required: - Active Illinois Producer License - or the ability to obtain within the first 90 days of employment. - Insurance sales or member‑facing relationship management experience - Willingness and ability to travel approximately 80% of the time statewide - Strong interpersonal, communication, and relationship‑building skills - Ability to work independently in a remote, field‑based role - Proficiency with Microsoft Office (Word, Excel, PowerPoint, Outlook) - Reliable, dependable attendance and schedule flexibility - Professional presence and ability to represent CCMSI with integrity Nice to Have: - Bachelor’s degree - Experience working with Illinois municipalities or governmental entities - Knowledge of Illinois self‑insurance or risk programs - Professional designations such as CIC, ARM, or CPCU Why You’ll Love Working Here • 4 weeks (Paid time off that accrues throughout the year in accordance with company policy) + 10 paid holidays in your first year• Comprehensive benefits: Medical, Dental, Vision, Life, and Disability Insurance• Retirement plans: 401(k) and Employee Stock Ownership Plan (ESOP)• Career growth: Internal training and development opportunities• Culture: A supportive, team‑based work environment How We Measure Success At CCMSI, success in membership relations is driven by trust and engagement. Performance in this role is measured by: • Member retention rates – maintaining strong, lasting member relationships• Quality of engagement – meaningful, productive on‑site member interactions• Responsiveness – timely follow‑up and proactive issue resolution• New member development – contributing to growth through relationship building• Collaboration – effective partnership with service providers and internal teams• Professional representation – credibility, consistency, and integrity in the field Compensation & Compliance The posted salary reflects CCMSI’s good-faith estimate in accordance with applicable pay transparency laws. Actual compensation will be based on qualifications, experience, geographic location, and internal equity. This role may also qualify for bonuses or additional forms of pay. CCMSI offers comprehensive benefits including medical, dental, vision, life, and disability insurance. Paid time off accrues throughout the year in accordance with company policy, with paid holidays and eligibility for retirement programs in accordance with plan documents. Visa Sponsorship: CCMSI does not provide visa sponsorship for this position.ADA Accommodations: CCMSI is committed to providing reasonable accommodations throughout the application and hiring process.Equal Opportunity Employer: CCMSI complies with all applicable employment laws, including pay transparency and fair chance hiring regulations. Background checks, if required for the role, are conducted only after a conditional offer and in accordance with applicable fair chance hiring laws. Our Core Values At CCMSI, we believe in doing what’s right—for our clients, our coworkers, and ourselves. We look for team members who: - Lead with transparency We build trust by being open and listening intently in every interaction. - Perform with integrity We choose the right path, even when it is hard. - Chase excellence We set the bar high and measure our success. What gets measured gets done. - Own the outcome Every employee is an owner, treating every claim, every decision, and every result as our own. - Win together Our greatest victories come when our clients succeed. We don’t just work together—we grow together. If that sounds like your kind of workplace, we’d love to meet you. #CCMSICareers #EmployeeOwned #GreatPlaceToWorkCertified #ESOP #TPA #MembershipRelations #FieldRepresentative #ProducerJobs #InsuranceSales #MunicipalInsurance #PublicEntityRisk #RelationshipManagement #ClientRelations #FieldSales #RemoteJobs #IllinoisJobs #StatewideTravel #InsuranceCareers #HiringNow #IND123 #LI-Remote