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Membership Relations Field Representative

Location

Michigan

Posted

69 days ago

Salary

$65K - $75K / year

Seniority

Mid Level

No structured requirement data.

Job Description

Membership Relations Field Representative

CCMSI

Overview Membership Relations Field Representative Location: Remote — Reporting to Danville, IL (Statewide Illinois territory) Schedule: Monday–Friday (Flexible based on travel and member needs) Salary Range: $65,000–$75,000 Build Your Career With Purpose at CCMSI At CCMSI, we partner with global clients to solve their most complex risk management challenges, delivering measurable results through advanced technology, collaborative problem-solving, and an unwavering commitment to their success. We don’t just process claims—we support people. As the largest privately-owned Third Party Administrator (TPA), CCMSI delivers customized claim solutions that help our clients protect their employees, assets, and reputations. We are a certified Great Place to Work®, and our employee‑owners are empowered to grow, collaborate, and make meaningful contributions every day. Job Summary The Membership Relations Field Representative is responsible for developing, maintaining, and strengthening relationships with municipal members throughout the state of Illinois through frequent on‑site engagement and proactive outreach. This role serves as the primary face‑to‑face contact for existing members while also supporting new member development and retention efforts. This is a remote role with approximately 80% travel throughout Illinois, reporting to the Danville, IL branch. The position requires strong relationship‑building skills, knowledge of insurance or risk programs, and the ability to work independently while collaborating with internal teams and service providers. An Illinois Producer License is required or the ability to obtain within the first 90 days of employment. Responsibilities - Conduct on‑site visits with all assigned members throughout Illinois - Build and maintain strong relationships with municipal officials and key stakeholders - Coordinate member visits with service providers to ensure a unified service experience - Utilize a structured visit checklist to guide and document member meetings - Identify opportunities to support member retention through proactive engagement - Prospect and generate new member opportunities through outreach, networking, and relationship building - Assist with gathering and coordinating underwriting information for prospective members - Support service providers during marketing presentations and onboarding for new members - Monitor member needs related to coverage, claims, loss control, and service expectations - Communicate member feedback and recommended program adjustments to service partners - Deliver and explain renewal materials, reports, and billing documentation as required - Attend evening council, committee, and association meetings as necessary - Maintain organized records of member interactions and follow‑up activities Qualifications Required: - Active Illinois Producer License - or the ability to obtain within the first 90 days of employment. - Insurance sales or member‑facing relationship management experience - Willingness and ability to travel approximately 80% of the time statewide - Strong interpersonal, communication, and relationship‑building skills - Ability to work independently in a remote, field‑based role - Proficiency with Microsoft Office (Word, Excel, PowerPoint, Outlook) - Reliable, dependable attendance and schedule flexibility - Professional presence and ability to represent CCMSI with integrity Nice to Have: - Bachelor’s degree - Experience working with Illinois municipalities or governmental entities - Knowledge of Illinois self‑insurance or risk programs - Professional designations such as CIC, ARM, or CPCU Why You’ll Love Working Here • 4 weeks (Paid time off that accrues throughout the year in accordance with company policy) + 10 paid holidays in your first year• Comprehensive benefits: Medical, Dental, Vision, Life, and Disability Insurance• Retirement plans: 401(k) and Employee Stock Ownership Plan (ESOP)• Career growth: Internal training and development opportunities• Culture: A supportive, team‑based work environment How We Measure Success At CCMSI, success in membership relations is driven by trust and engagement. Performance in this role is measured by: • Member retention rates – maintaining strong, lasting member relationships• Quality of engagement – meaningful, productive on‑site member interactions• Responsiveness – timely follow‑up and proactive issue resolution• New member development – contributing to growth through relationship building• Collaboration – effective partnership with service providers and internal teams• Professional representation – credibility, consistency, and integrity in the field Compensation & Compliance The posted salary reflects CCMSI’s good-faith estimate in accordance with applicable pay transparency laws. Actual compensation will be based on qualifications, experience, geographic location, and internal equity. This role may also qualify for bonuses or additional forms of pay. CCMSI offers comprehensive benefits including medical, dental, vision, life, and disability insurance. Paid time off accrues throughout the year in accordance with company policy, with paid holidays and eligibility for retirement programs in accordance with plan documents. Visa Sponsorship: CCMSI does not provide visa sponsorship for this position.ADA Accommodations: CCMSI is committed to providing reasonable accommodations throughout the application and hiring process.Equal Opportunity Employer: CCMSI complies with all applicable employment laws, including pay transparency and fair chance hiring regulations. Background checks, if required for the role, are conducted only after a conditional offer and in accordance with applicable fair chance hiring laws. Our Core Values At CCMSI, we believe in doing what’s right—for our clients, our coworkers, and ourselves. We look for team members who: - Lead with transparency We build trust by being open and listening intently in every interaction. - Perform with integrity We choose the right path, even when it is hard. - Chase excellence We set the bar high and measure our success. What gets measured gets done. - Own the outcome Every employee is an owner, treating every claim, every decision, and every result as our own. - Win together Our greatest victories come when our clients succeed. We don’t just work together—we grow together. If that sounds like your kind of workplace, we’d love to meet you. #CCMSICareers #EmployeeOwned #GreatPlaceToWorkCertified #ESOP #TPA #MembershipRelations #FieldRepresentative #ProducerJobs #InsuranceSales #MunicipalInsurance #PublicEntityRisk #RelationshipManagement #ClientRelations #FieldSales #RemoteJobs #IllinoisJobs #StatewideTravel #InsuranceCareers #HiringNow #IND123 #LI-Remote

Job Requirements

  • Active Illinois Producer License - or the ability to obtain within the first 90 days of employment
  • Insurance sales or member-facing relationship management experience
  • Willingness and ability to travel approximately 80% of the time statewide
  • Strong interpersonal, communication, and relationship-building skills
  • Ability to work independently in a remote, field-based role
  • Proficiency with Microsoft Office (Word, Excel, PowerPoint, Outlook)
  • Reliable, dependable attendance and schedule flexibility
  • Professional presence and ability to represent CCMSI with integrity
  • Bachelor’s degree (Nice to Have)
  • Experience working with Illinois municipalities or governmental entities (Nice to Have)
  • Knowledge of Illinois self-insurance or risk programs (Nice to Have)
  • Professional designations such as CIC, ARM, or CPCU (Nice to Have)

Benefits

  • 4 weeks Paid time off that accrues throughout the year in accordance with company policy + 10 paid holidays in your first year
  • Comprehensive benefits: Medical, Dental, Vision, Life, and Disability Insurance
  • Retirement plans: 401(k) and Employee Stock Ownership Plan (ESOP)
  • Career growth: Internal training and development opportunities
  • Culture: A supportive, team-based work environment
  • How We Measure Success
  • Member retention rates – maintaining strong, lasting member relationships
  • Quality of engagement – meaningful, productive on-site member interactions
  • Responsiveness – timely follow-up and proactive issue resolution
  • New member development – contributing to growth through relationship building
  • Collaboration – effective partnership with service providers and internal teams
  • Professional representation – credibility, consistency, and integrity in the field
  • Compensation & Compliance
  • The posted salary reflects CCMSI’s good-faith estimate in accordance with applicable pay transparency laws. Actual compensation will be based on qualifications, experience, geographic location, and internal equity. This role may also qualify for bonuses or additional forms of pay.
  • CCMSI offers comprehensive benefits including medical, dental, vision, life, and disability insurance. Paid time off accrues throughout the year in accordance with company policy, with paid holidays and eligibility for retirement programs in accordance with plan documents.
  • Visa Sponsorship
  • CCMSI does not provide visa sponsorship for this position.
  • ADA Accommodations
  • CCMSI is committed to providing reasonable accommodations throughout the application and hiring process.
  • Equal Opportunity Employer
  • CCMSI complies with all applicable employment laws, including pay transparency and fair chance hiring regulations. Background checks, if required for the role, are conducted only after a conditional offer and in accordance with applicable fair chance hiring laws.
  • Our Core Values
  • Lead with transparency - We build trust by being open and listening intently in every interaction.
  • Perform with integrity - We choose the right path, even when it is hard.
  • Chase excellence - We set the bar high and measure our success. What gets measured gets done.
  • Own the outcome - Every employee is an owner, treating every claim, every decision, and every result as our own.
  • Win together - Our greatest victories come when our clients succeed.

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