• Leading discussions with senior leadership on technical and product strategy. • Developing close relationships with customers and understanding their business operations, needs, and technical challenges. • Working closely with developers and senior engineers to provide strategic technical guidance. • Monitoring the progress of product integration with the customer's systems to ensure successful ramp-up and integration.

• Build trust and credibility at all levels of the customer's organization, including decision-makers across the customer's business functions and including senior management and/or C-suite; advocate for the customer inside Zeus and be viewed as a true partner and resource by the customer • Manage both the day-to-day and strategic, maintaining a balanced approach to superior customer service and strategic account planning, quarterly results and long-term account goals; proactively lead, manage and execute the sales process from start to finish; anticipate customer needs and requirements, ensuring that they are met every step of the way from sale to execution; act as a team leader internally and externally during the entire sales process • Use customer organizational charts to outline customers' formal structure and roles in the buying process and articulate them in a stakeholder map in CRM to identify the most influential stakeholders and create a relationship and business strategy for each of these key players • Build and maintain a comprehensive account profile that identifies key stakeholders, markets served and associated product portfolio, customer's competitive position, and general operating/performance metrics for global business units/locations • Develop and implement an integrated account plan, aligning Zeus customer-facing activities and KPIs with key areas of customer focus to leverage position of strength for Zeus and maximize value to customer • Effectively leverage cross functional and/or regional teams (market/product managers, technical/engineering specialists, quality representatives, CI, etc.) to address strategic account needs, recognizing external organizational, national, and international cultural differences • Identify and monitor Zeus' competitive position within account to identify/anticipate potential threats and opportunities • Serve as primary relationship owner and point of contact for key customer stakeholders as well as liaison for regional Zeus teams and resource personnel • Continuously prioritize and realign strategies to ensure financial goals and key metrics are consistently achieved and that Zeus remains the preferred supplier • Identify, map and communicate pipeline opportunities; work with marketing team to capitalize using push and pull strategies • Lead annual budgeting activity, tracking, accounting for, and communicating any associated variance • Meet regularly with regional sales/BD teams to ensure that strategies in account plan are being caught and executed accordingly • Conduct QBRs and other performance reviews, both at customer and internally, to ensure appropriate sharing of information and associated coordination of activity • Work closely with marketing team to ensure appropriate product positioning, collateral, and general marcom activity to support customer and maximize benefit to Zeus • Oversee and direct activity related to contract negotiation, supply agreements, pricing and profitability metrics, working with sales and marketing management teams to ensure maintenance of current business and continued development of new business • Work with cross functional Zeus personnel to ensure that products and collateral are properly positioned in customer's markets • Conduct regular internal review of account plan with regional sales, management, and executive teams to track progress, identify gaps, review wins/misses, plan, etc.

• Execute territory growth strategies to achieve new insurance written (NIW) goals and expand market share • Maintain a disciplined call plan that prioritizes high impact accounts and ensures consistent customer coverage • Map customer organizations and key decision makers to identify needs and position Enact solutions effectively • Understand each customer’s mortgage insurance ordering workflow and influence points to strengthen Enact’s position as the preferred provider • Present Enact’s value proposition clearly in customer meetings and business reviews • Develop and manage a consistent communication strategy to engage and educate customers with timely, relevant outreach aligned to territory priorities • Partner with internal teams to resolve customer issues while maintaining ownership through resolution • Leverage Enact sales analytics and reporting tools to manage pipeline, activity, and performance • Prepare for and actively participate in weekly sales meetings and quarterly territory reviews with clear updates and insights • Position underwriting solutions and manage productivity, relationship health, and pricing structures with customers • Obtain and maintain all required state licenses, appointments, or certifications necessary to sell and service products within the assigned territory

As a Customer Success Manager, you will be responsible for high-level relationship management and you will act as the client liaison during delivery of Mission Cloud services. You are responsible for client satisfaction, maintaining client communication and the overall management of the client relationship. You will also grow the client relationship by identifying new business opportunities. This position is 100% remote with up to 10% travel. Responsibilities - Manage a suite of Mission Cloud customers: understand their goals and build success plans with service milestones, risks, and metrics, with periodic reviews from manager - Ensure customer contractual requirements are met - Present Success Plans to showcase Mission Cloud's service value and discuss customer concerns or opportunities - Facilitate customer renewal and customer concession negotiations to ensure long-term adoption of Mission Cloud services - Be a customer advocate with Mission Cloud internally; represent customer interests to the Mission Cloud team and bring customer feedback to Service Delivery and Product - Troubleshoot and provide solutions for customer issues and escalations, including discussing billing, invoices, and Mission Cloud services, escalating as necessary - Facilitate cross-departmental communication about customer issues, including calls with leadership - Identify cross sell/up sell opportunities, present on new or upcoming services to customers, and ensure correct teams are engaged - Track customer satisfaction and take steps to reduce the risk of churn; help support Mission Cloud’s overall Net Promoter Score (NPS) - Maintain knowledge of current Mission Cloud services; understand how services work and how they interact with each other - Keep CRM system updated to illustrate engagement levels and Mission Cloud's value add Requirements - Manage a suite of Mission Cloud customers: understand their goals and build success plans with service milestones, risks, and metrics, with periodic reviews from manager - Experience working in customer success or a related function, such as B2B sales and account management, especially in technical consulting or SaaS industries preferred - Experience being a customer advocate in a high-growth business environment - Experience managing customer agreements including renewal cycles as well as cross-sell and upsell opportunities - Experience giving presentations to internal and external audiences through Google Slides or Powerpoint - Experience working in a customer service oriented environment - Ability to travel (less than 10%) - AWS Cloud Practitioner certification (required within 60 days of employment) Commitment to Diversity and Inclusion We are committed to diversity and inclusion. We value every individual’s unique story, experience, and perspective. We aim to amplify the voices of our team members and our community to create a safe, empathetic, and inclusive environment where everyone can contribute to one’s authentic self. Mission Cloud makes every effort to ensure that all employees are compensated fairly regardless of gender, ethnicity, race, or past salary history. We understand that fair compensation practices establish that diversity, fair hiring processes, and fair pay are part of who we are as a company and maintain positive employee morale. We use market data to define salary ranges for each role and regularly review compensation adjustments as needed based on salary range updates. Mission Cloud is an Equal Opportunity Employer and participant in the U.S. Federal E-Verify program. Mission Cloud will consider qualified applicants with criminal histories in a manner consistent with The Los Angeles Fair Chance Initiative for Hiring Ordinance. Use of Artificial Intelligence (AI) Our company leverages Artificial Intelligence (AI) as a tool to enhance and streamline various aspects of the hiring process. By submitting your application, you acknowledge and consent to the use of AI technologies in activities such as resume screening, interview scheduling, note taking and other administrative functions. Please note that all hiring decisions are made by human reviewers in compliance with applicable laws and best practices. About Mission Cloud Mission Cloud is an Amazon Web Services (AWS) Premier Consulting Partner and MSP. Clients depend on us to expertly and securely architect, migrate, manage, and optimize their cloud environments. Mission Cloud’s team of AWS Certified Solutions Architects and DevOps Engineers are ready to help you harness the full power of the AWS cloud to transform your business and operations.