• Execute territory growth strategies to achieve new insurance written (NIW) goals and expand market share • Maintain a disciplined call plan that prioritizes high impact accounts and ensures consistent customer coverage • Map customer organizations and key decision makers to identify needs and position Enact solutions effectively • Understand each customer’s mortgage insurance ordering workflow and influence points to strengthen Enact’s position as the preferred provider • Present Enact’s value proposition clearly in customer meetings and business reviews • Develop and manage a consistent communication strategy to engage and educate customers with timely, relevant outreach aligned to territory priorities • Partner with internal teams to resolve customer issues while maintaining ownership through resolution • Leverage Enact sales analytics and reporting tools to manage pipeline, activity, and performance • Prepare for and actively participate in weekly sales meetings and quarterly territory reviews with clear updates and insights • Position underwriting solutions and manage productivity, relationship health, and pricing structures with customers • Obtain and maintain all required state licenses, appointments, or certifications necessary to sell and service products within the assigned territory

As a Customer Success Manager, you will be responsible for high-level relationship management and you will act as the client liaison during delivery of Mission Cloud services. You are responsible for client satisfaction, maintaining client communication and the overall management of the client relationship. You will also grow the client relationship by identifying new business opportunities. This position is 100% remote with up to 10% travel. Responsibilities - Manage a suite of Mission Cloud customers: understand their goals and build success plans with service milestones, risks, and metrics, with periodic reviews from manager - Ensure customer contractual requirements are met - Present Success Plans to showcase Mission Cloud's service value and discuss customer concerns or opportunities - Facilitate customer renewal and customer concession negotiations to ensure long-term adoption of Mission Cloud services - Be a customer advocate with Mission Cloud internally; represent customer interests to the Mission Cloud team and bring customer feedback to Service Delivery and Product - Troubleshoot and provide solutions for customer issues and escalations, including discussing billing, invoices, and Mission Cloud services, escalating as necessary - Facilitate cross-departmental communication about customer issues, including calls with leadership - Identify cross sell/up sell opportunities, present on new or upcoming services to customers, and ensure correct teams are engaged - Track customer satisfaction and take steps to reduce the risk of churn; help support Mission Cloud’s overall Net Promoter Score (NPS) - Maintain knowledge of current Mission Cloud services; understand how services work and how they interact with each other - Keep CRM system updated to illustrate engagement levels and Mission Cloud's value add Requirements - Manage a suite of Mission Cloud customers: understand their goals and build success plans with service milestones, risks, and metrics, with periodic reviews from manager - Experience working in customer success or a related function, such as B2B sales and account management, especially in technical consulting or SaaS industries preferred - Experience being a customer advocate in a high-growth business environment - Experience managing customer agreements including renewal cycles as well as cross-sell and upsell opportunities - Experience giving presentations to internal and external audiences through Google Slides or Powerpoint - Experience working in a customer service oriented environment - Ability to travel (less than 10%) - AWS Cloud Practitioner certification (required within 60 days of employment) Commitment to Diversity and Inclusion We are committed to diversity and inclusion. We value every individual’s unique story, experience, and perspective. We aim to amplify the voices of our team members and our community to create a safe, empathetic, and inclusive environment where everyone can contribute to one’s authentic self. Mission Cloud makes every effort to ensure that all employees are compensated fairly regardless of gender, ethnicity, race, or past salary history. We understand that fair compensation practices establish that diversity, fair hiring processes, and fair pay are part of who we are as a company and maintain positive employee morale. We use market data to define salary ranges for each role and regularly review compensation adjustments as needed based on salary range updates. Mission Cloud is an Equal Opportunity Employer and participant in the U.S. Federal E-Verify program. Mission Cloud will consider qualified applicants with criminal histories in a manner consistent with The Los Angeles Fair Chance Initiative for Hiring Ordinance. Use of Artificial Intelligence (AI) Our company leverages Artificial Intelligence (AI) as a tool to enhance and streamline various aspects of the hiring process. By submitting your application, you acknowledge and consent to the use of AI technologies in activities such as resume screening, interview scheduling, note taking and other administrative functions. Please note that all hiring decisions are made by human reviewers in compliance with applicable laws and best practices. About Mission Cloud Mission Cloud is an Amazon Web Services (AWS) Premier Consulting Partner and MSP. Clients depend on us to expertly and securely architect, migrate, manage, and optimize their cloud environments. Mission Cloud’s team of AWS Certified Solutions Architects and DevOps Engineers are ready to help you harness the full power of the AWS cloud to transform your business and operations.

• Establish, develop and maintain business relationships with current customers and prospective customers in the AEC market segment to generate new business for CSDS • Make telephone calls for sales and technical presentations to grow both existing accounts and prospective new customers as well as work with and cross-sell your assigned product lines to prospects from our other divisions • Develop clear and effective written proposals and quotations for current and prospective customers • Plan and organize personal sales strategy by coordinating efforts on maximizing sales profitability, growth and account penetration • Coordinate sales efforts with the Sales Manager • Analyze the potential and determine the value of existing and prospective customers to CSDS • Document and track activities and contacts utilizing Salesforce and regularly update sales forecasts • Participate in marketing events, and trade shows

Role Description As a Performance Manager, you will serve as the primary contact for existing customers, focusing on the application of AI technologies within the automotive industry. Your role will involve: - Managing client relationships, retention strategies, and growth initiatives across your portfolio. - Showcasing expertise in conversational AI and AI marketing automation to drive industry-specific efficiency solutions. - Building strong relationships with accounts by delivering performance metrics and insights. - Positioning Impel’s AI-powered products as industry leaders. - Gaining a deep understanding of customers' business needs and aligning them with Impel’s advanced AI solutions. To thrive in this role, you should be: - Highly organized and a strategic thinker. - An effective communicator with strong knowledge of AI applications in the automotive industry. - Self-driven and adaptable, comfortable working remotely, on the road, or in the field. - Able to work across departments and partner with individuals of varying expertise. - Capable of thriving in a fast-paced environment, efficiently solving problems with quick, creative solutions through the use of AI technologies. Qualifications - 3-5 years of work experience in Account Management, with a strong focus on AI technologies in the automotive industry. - Expertise in conversational AI and its applications in customer lifecycle management preferred. - Proven experience with AI-driven efficiency and effectiveness solutions in the automotive sector. - Exceptional time management skills with the ability to handle multiple AI-driven projects simultaneously. - A Bachelor's degree in a related field (e.g., Computer Science, AI, or Business with a focus on technology) is strongly preferred or 3-5 years of relevant work experience in AI-driven performance manager roles. - Certifications or advanced training in AI and machine learning technologies are a plus. - Google Analytics experience preferred. - Up to 70% travel. - Bilingual a plus. Requirements - Strong business acumen with a focus on AI applications in the automotive industry. - Mastery of conversational AI technologies and their implementation in customer lifecycle management. - Ability to explain complex AI concepts and their benefits to clients in clear, accessible language. - Excellent organizational, interpersonal, and communication (written and verbal) skills. - Demonstrated ability to establish clear, achievable goals, with a strong determination and commitment to delivering results. - Exceptional time management skills with the ability to handle multiple AI-driven projects simultaneously. - Proficient in Google Suite, Microsoft Office Suite, and familiar with AI and machine learning platforms. - Positive, customer-first attitude with a focus on AI-enabled solutions. - Ability to learn quickly and adapt to rapidly evolving AI technologies. - Maintains confidentiality of work-related issues, records, and company information. - Demonstrates a commitment to Diversity, Equity, and inclusion by treating everyone with respect and dignity.