• Prepare and evaluate analyses to support and further develop customer relationships. • Serve as the primary point of contact for customer inquiries and operational matters. • Maintain regular coordination with customers to ensure monthly supply needs are met by Raya. • Manage customer projects in collaboration with internal teams. • Systematically identify and capitalize on expansion and upsell opportunities within existing accounts. • Develop initiatives to continuously improve our service with the goal of customer satisfaction. • Collaborate with internal and external stakeholders to ensure smooth information flow.

Location: United States (Remote) Department: Strategic Account Management Reports to: VP, Account Management   WHO WE ARE At Acclaro, we're more than a localization company. We're a global team of language enthusiasts, cultural connectors, and technology innovators. Our mission is to help brands speak the world’s languages and resonate deeply across cultures by blending human expertise with cutting-edge technology. With over two decades of experience and our proprietary platform, we support some of the world’s most recognizable brands in expanding their global reach. Join us on our journey to be the model localization company of the next decade, one that’s loved by clients, colleagues, and communities alike. YOUR NEXT ROLE As a Strategic Account Manager, you’ll be a powerhouse of growth, driving new revenue within our most valuable existing accounts. You’ll uncover untapped potential, strengthen executive relationships, and act as a strategic advisor to global brands. This is a true hunter role, focused on identifying, pursuing, and closing new business within your assigned client base. Working closely with Customer Success, you’ll translate client goals into actionable solutions that deepen engagement and unlock new opportunities. If you’re a top-performing sales pro with a bold mindset and a passion for meaningful growth, this is your next big move. WHAT YOU’LL DO - Develop and execute strategic account plans to drive expansion and revenue growth - Build account maps to uncover white space, buyers, and influencers - Cultivate deep relationships with key executives and decision-makers - Identify and pursue new business opportunities within divisions, departments, and buyer segments - Proactively hunt for growth areas that increase client wallet share - Collaborate closely with Customer Success to align on client health and delivery insights - Communicate Acclaro’s unique value, including our AI-powered solutions, with clarity and impact - Negotiate and close deals that expand Acclaro’s footprint within strategic accounts - Maintain a healthy sales pipeline and forecast with precision - Leverage HubSpot to manage interactions, progress, and performance THIS ROLE IS FOR YOU IF YOU - Have 5+ years of experience in strategic account management or similar roles within the localization industry. - Consistently exceed ambitious sales targets and quotas - Thrive in a hunter-style environment and love identifying white space opportunities - Understand the localization and translation industry landscape - Communicate with impact at all levels, including C-suite - Are a confident closer with strong negotiation skills - Use CRM systems with ease—HubSpot experience is a plus - Have working knowledge of AI solutions in the localization space - Are fluent in English at a professional level - Hold a bachelor's Degree in a related field or equivalent professional or military experience. YOU’LL STAND OUT IF YOU - Have experience working with global enterprise accounts - Are familiar with Agile methodologies - Bring a deep understanding of multi-buyer B2B environments - Have a proven ability to grow accounts through insight-led selling - Are multilingual or bring international sales experience WHY JOIN ACCLARO? - Global Team, Local Impact: Collaborate with colleagues around the world while making meaningful contributions locally. - People-First Culture: Work in a supportive, inclusive environment that values your voice and well-being. - Flexible Work Style: Enjoy remote work, flexible PTO, and a healthy work-life balance. - Career Growth: Access mentorship, development programs, and clear pathways for advancement. - Impactful Work: Help top-tier brands succeed globally while promoting cultural understanding and connection. - Competitive Compensation & Benefits: Market-leading pay, bonuses, and comprehensive medical and retirement plans. - Recognition & Support: Be seen and celebrated through regular recognition programs and supportive leadership. VALUES WE LIVE BY - Passion with a Purpose – We’re energized by our work and why it matters. - Go the Extra Mile – We strive for excellence and proactive value. - Honesty in Action – We act with integrity, openness, and respect. - Own It, Do It – We follow through, take accountability, and take pride in our outcomes.   INCLUSION & EQUAL OPPORTUNITY - Acclaro is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions are made based on qualifications, merit, and business needs.

• Work closely with the executive team to keep priorities aligned • Improve coordination across content, talent, AIIR, partnerships, and other platform initiatives • Create and manage the operating rhythms that keep the business moving • Track key priorities, decisions, and follow-through • Make sure important opportunities do not stall or fall through the cracks • Lead special projects and initiatives that span multiple parts of the business • Take ideas from discussion to execution without needing constant oversight • Step into ambiguous situations, create structure, and move work forward • Own timelines, deliverables, communication, and next steps across high-priority initiatives • Help leadership stay focused on what matters most • Identify where process, communication, or ownership is breaking down • Create practical systems that improve visibility, accountability, and execution • Build workflows that help momentum move across the platform • Improve how information, opportunities, and follow-up are shared across teams • Review inbound opportunities, requests, intros, ideas, and partnership conversations • Assess fit, urgency, and strategic value • Filter what matters, redirect what doesn’t, and elevate the right things to leadership • Own follow-up and next steps when opportunities are worth pursuing • Act as a strong extension of the executive team in both internal and external communication • Lead the development and launch of Fitt Insider's digital and in-person community and membership program • Run with projects like events, partnerships, activations, launches, or new engagement efforts • Coordinate small and mid-sized events from concept through execution • Support partnership development and implementation • Help execute cross-platform campaigns and strategic moments • Stay close to the people, companies, and trends shaping health and wellness • Proactively identify emerging talent, rising executives, breakout companies, and high-value operators • Know when to reach out, build a relationship, or create a touchpoint before there is an immediate need • Help Fitt stay visible and relevant with the people who matter most • Surface new relationships, opportunities, and market signals to the executive team • Turn industry awareness into proactive outreach and action • Own and expand a recurring series of curated executive gatherings across health, wellness, and fitness

• Develop and strengthen relationships with existing customers • Identify and engage with prospective customers • Develop and execute account plans • Maintain a strong operational understanding of your accounts • Build and maintain relationships with technology partners • Meet or exceed assigned revenue targets