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Solution Engineer

Solutions EngineerSolutions EngineerPart TimeRemoteJuniorTeam 501-1,000H1B SponsorCompany SiteLinkedIn

Location

Germany

Posted

80 days ago

Salary

0

Seniority

Junior

Bachelor Degree1 yr expGermanEnglishPythonRuby

Job Description

Solution Engineer

Onit

• Provide exceptional technical support to clients utilizing our suite of products • Troubleshoot and resolve complex technical issues as well as performance optimization • Ensure seamless client experience by resolving issues and supporting ongoing business needs • Collaborate closely with internal teams, including Engineering, Product Management, Global Support, and Professional Services • Identify and escalate recurring issues or patterns to the development teams • Serve as a technical advisor to clients, offering insights and guidance on best practices • Perform performance optimization of Onit’s products and solutions

Job Requirements

  • 1+ years of experience in advanced customer support, preferably within a SaaS (Software as a Service) environment
  • A completed apprenticeship as an IT specialist (all genders) in application development, Bachelor’s degree in Computer Science or a related discipline or equivalent experience
  • Programming skills in Ruby
  • Knowledge of Python and its application in software development and support
  • Prior experience working on SaaS implementations/integrations is a plus
  • Understanding of programming fundamentals (e.g., algorithms, data structures, coding best practices, etc.)
  • Ability to quickly understand business requirements and expectations
  • Highly proficient in spoken and written in both German and English, with the ability to effectively articulate complex technical concepts to both technical and non-technical stakeholders
  • Detail-oriented with strong organizational skills
  • Prior experience working on Business Process automation/management tools
  • Proficiency in Microsoft Office Suite and general documentation proficiency
  • Ability to prioritize and manage multiple projects simultaneously in a dynamic environment
  • Liquid templating language experience is a plus

Benefits

  • Company pension plan (bAV) with 100% matching of employee contributions (up to 1,200 EUR annually).
  • 28 days paid time off, 30 after 5 years of service, plus December 24 and 31, and flexible paid time off up to 5 days per year.
  • Exceptional paid leave for non-birth parents, and caregivers.
  • 100% employer-paid 24/7 accident insurance.
  • One paid volunteer day each year to give back to the community.

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