Come join the company that is reinventing cloud security and empowering businesses to thrive in the cloud. As the fastest-growing startup ever, Wiz is on a mission to help organizations secure cloud environments that will accelerate their businesses. Trusted by security teams all over the world, we have a proven track record of success and a culture that values world-class talent. Our Wizards from over 20 countries work together to protect the infrastructure of our hundreds of customers, including over 50% of the Fortune 100, who trust us to scan and secure over 230 billion files daily. We’re the leading player in a massive and growing market, but it’s still early enough for you to make a significant impact. At Wiz, you’ll have the freedom to think creatively, dream big, and use your full range of skills to contribute to our record growth. Come join our team and help us create secure cloud environments that allow the best companies to move faster. SUMMARY As a Solutions Support Engineer, you will be a part of a global team responsible for providing outstanding technical support experience. In this role, you will troubleshoot technical problems for customers with a mix of debugging, networking, system administration, updating documentation, and, when needed, creating solutions for customers while scaling our support offering using coding and scripting. WHAT YOU'LL DO - Responsible for technical customer support experience within the Wiz product - Own, troubleshoot, and solve customer technical issues using collaboration, troubleshooting best practices, and transparency within and across teams - Identify cases that require escalation (either technically or strategically) - Create, maintain, and coordinate incident management requests to product or engineering - Design and implement solutions that scale the support offering through automation - Participate in on-call rotation for after-hours, holiday, and weekend support coverage WHAT YOU'LL BRING - Must be comfortable working 9-6 EST - 5+ years of hands-on, technical experience in customer support, technical support, system administration, or related customer-facing role - 2+ years experience with Cloud technologies (Azure, AWS, GCP) - 1+ years of hands-on experience designing, deploying, and managing production-grade Kubernetes clusters and custom applications. - Experience in reading or debugging code in one or more of the following: Java, Python, Shell, JavaScript, JSON - Proficiency with command-line tools and Linux operating system environments NICE TO HAVE - Experience with DevOps technologies - Familiar with REST APIs or GraphQL - Knowledge of basic web technologies (e.g., HTTP, HTML, DNS) - Understanding of networking fundamentals (e.g., TCP/IP, Routing, VPNs, VLANs, Peering, Load Balancing) - Understanding of relational databases Candidates must meet EAR part 772 and ITAR 120.15 definition of a U.S. person (Any individual who is granted U.S. citizenship; or any individual who is granted U.S. permanent residence (green card holder); or any individual who is granted status as a “protected person”) and that they reside in the contiguous United States. Benefits Wiz offers a competitive package of benefits and programs to support you and your family. Below provides a description of our current benefits for employees in the US. Specific benefits may vary by location. Health & Welfare Benefits - Medical, dental and vision insurance - Home Office Setup reimbursement - Flexible Spending Accounts - Monthly Connectivity reimbursement - Employee Assistance Program (EAP) Financial Benefits - Short- and Long-term Disability Insurance - Life & Accident Insurance - 401(k) Retirement Savings Plan (with employer match) Time Off - Flexible paid time off + 11 paid holidays - Paid leave programs, including parental, pregnancy health, medical and bereavement leave Compensation Starting compensation will be determined based on various factors, including but not limited to, the candidate's job-related experience, skills and geographic location. Your Talent Partner can share more about the specific salary range during the hiring process. This role is eligible to participate in Wiz’s equity plan and may also include incentive compensation. The annual base salary range for this full-time position is listed below. US Base Pay Range $108,000—$1,485,000 USD Applicants must have the legal right to work in the country where the position is based, without the need for visa sponsorship. This role does not offer visa sponsorship. Wiz is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. By submitting your application, you acknowledge that Wiz will process your personal data in accordance with Wiz's Privacy Policy.

• Design and build advanced configuration solutions on the Intelex platform for complex customer use cases • Progress solutions through maturity stages • Identify patterns across customer requirements • Partner with Engineering teams from day one • Translate customer pain points into technical requirements • Participate in Voice of Customer sessions • Contribute to "build versus partner" decisions • Review design of partner-developed applications • Provide technical guidance on partner integration feasibility and architecture • Educate internal teams on Intelex platform capabilities • Experiment with AI-assisted development tools • Mentor PSE team members on Intelex platform best practices • Contribute to our evolving Rapid Validation Playbook • Share insights that inform partner development frameworks

• Lead the design of the technical architecture for a cloud-based, AI enabled system • Stand up AWS infrastructure including compute, storage, networking, IAM, and security controls • Ensure alignment with government approved technologies and FedRAMP authorized services • Conduct market analysis and provide cost, performance, and risk tradeoff assessments • Build the initial email ingestion pipeline for structured/unstructured data • Implement parsing, routing, and data transformation logic • Create and configure the database/data store to support downstream analytics • Define integration patterns for ingestion, APIs, and external systems • Ensure data quality, reliability, and scalability in the ingestion workflow • Evaluate AI/ML vendor tools for classification, extraction, and automation • Recommend government approved AI technologies and integration approaches • Support requirements validation and technical workshops • Define field level extraction requirements in collaboration with analysts • Provide LOE estimates and support Phase 1 implementation planning • Identify risks, dependencies, and architectural constraints

• Lead live and virtual demos of our products • Visit client sites (mainly in the US) for support during demos and installations • Advise prospects on technical workflows and best practices • Analyze client workflows and needs, define solution diagrams • Relay real-world insights to product and engineering teams • Support the sales team by preparing project documentation and training sessions • Assist with preparation and coordination of tenders