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Senior Manager, Conversion Rate Optimization, User Experience
Location
Czechia
Posted
69 days ago
Salary
0
Seniority
Senior
Job Description
Senior Manager, Conversion Rate Optimization, User Experience
Quadient
• Define and execute the E‑commerce UX and CRO strategy to elevate customer experience, drive acquisition and retention, and increase LTV across key markets. • Improve performance across all digital touchpoints—including websites, e-shops, emails, and digital advertising—by identifying conversion opportunities and removing friction. • Analyze customer data, feedback, and user behavior to uncover new ways to enhance the customer journey. • Create and lead an A/B and MVT testing roadmap including UX design mockups to continuously optimize E-Commerce assets and boost conversion rates. • Run customer surveys and turn insights into actionable recommendations for product, marketing, and experience improvements. • Collaborate closely with Marketing, Analytics, and IT to deliver a cohesive, high-quality customer journey end-to-end. • Monitor customer satisfaction metrics and CX KPIs, providing clear reporting and recommendations for ongoing improvement.
Job Requirements
- Bachelor’s degree in Business, Marketing, or a related field; Master’s preferred.
- 3+ years of experience in UX and CRO, ideally within B2B E-Commerce.
- Strong understanding of customer journey mapping and UX principles.
- Hands-on experience with CRO tools, platforms, and testing methodologies.
- Solid knowledge of customer segmentation, data analysis, and personalized marketing.
- Experience with CRM and E-Commerce platforms is a strong plus.
- You bring excellent analytical skills, with the ability to turn complex data into clear, actionable insights.
- Strong communicator with the ability to collaborate, influence, and drive results.
Benefits
- Flexible Work: Embrace a hybrid work model blending office and remote setup for a balanced lifestyle.
- Endless Learning: Access global opportunities for growth through our 24/7 online learning platform.
- Inclusive Community: Join our Empowered Communities and engage in our Philanthropy program.
- Comprehensive Rewards: Enjoy competitive Total Rewards covering wellness, work/life balance, and more, including a generous referral scheme.
- Caring for Wellbeing: Access our complimentary employee assistance program for mental health support.
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