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We Believe That Information Is The Single Most Important Asset To Drive A Company's Success.
Customer Service Agent
Location
Germany
Posted
73 days ago
Salary
0
Seniority
Senior
Job Description
Customer Service Agent
Information Design
• Contact with customers and implementation of the customer service philosophy • Handle inquiries at the service desk • Record, process, maintain and prioritize inquiries • Monitor service level agreements • Act as an interface between the development department and customers
Job Requirements
- Initial experience in the IT industry or IT affinity
- High level of customer orientation
- Professional demeanor
- Strong communication skills
- Empathy and commitment
- Familiarity with JIRA and JIRA Service Desk
- Very good command of German
- Ability to communicate in English
- Open-minded and team-oriented
- Eagerness to learn and continuously develop
- Independent and process-oriented working style
Benefits
- Team spirit instead of hierarchy
- Varied project routine and new challenges
- Open corporate culture
- Training opportunities to keep you up to date and future-ready
- Appreciation for employees
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