Role Description We are looking to recruit an experienced engineer for our growing service division. We provide central London's creative sector with the highest level of support and technology to help them produce some of the world's finest creative work. The products we work with range from sophisticated colour managed workflow solutions to studio level printers and office multi-functional devices (MFDs). The job is a real mix of mechanical and electrical engineering, IT integration and client handling skills. - Help in all aspects of the service division, wherever you can. - Perform routine maintenance and calibration of equipment, to ensure optimum performance, and prevent future issues. - Respond promptly to client requests for field visits, troubleshooting issues and rectifying faults. - Provide remote assistance by diagnosing and rectifying faults via phone and remote support apps. - Install and integrate systems, offering pre-sales support to deliver the best solution, and logistics planning of installing hardware and software. - Ensure clients' data/configurations are backed up and up to date, gaining knowledge of best approaches to restore this information. - Learn colour management and ensure equipment is producing colour accurately, utilising software and tools to manage colour across devices, operating systems, and applications. - Communicate with clients on a social, as well as professional level to sustain and grow business. Qualifications - Proven experience on either the Xerox or Canon range of devices, up to light production level. - Some Fiery experience or alternative software RIPs. - Knowledge of all aspects of electro-mechanical diagnosis and repair. - Understanding of the science of colour printing and colour management. - Strong client-handling skills. - Expertise in either connectivity, managed networks or IT sales. - Expertise in either Managed Print, AV or security is desirable. - Understanding of outreach campaigns. - Strong understanding of HubSpot for opportunity management, pipeline & performance reporting. - Knowledge of Cyber Security and IT solutions with an emphasis on cloud architecture. - Familiarity with Proptech - MSI Capable. Requirements - Keen learner, always looking to broaden skill set. - First-rate communicator, dynamic, willing to help and able to adapt. - Presentable in a business environment. Benefits - Private Healthcare for you and your immediate family. - Private Dental and Optical Care. - Company Pension & Professional Financial Advice. - Generous expenses allowance. - Extended Maternity/Paternity Leave.

• Responsible for maintaining and developing automations for Healthcare customers • Technical contact for this automation • Responsible for design, implementation, test and rollout of automation flows • Analysis of complex incidents in the whole solution • Create Automation Flows with Microfocus CSA, OO, SA toolsuite • Creating software packages for automated deployments • Creating software packages for applications • Testing and approving new releases / new software packages • Create automated deployment solutions for Linux, Windows and AIX • Integration of new Servers / new physical and virtual hardware models from vendors like HPE, IBM, DELL, CISCO • Implementing of new drivers for boot image and OS for HPE, IBM, DELL, CISCO • Develop new and maintain existing source code of automation • Bugfixing, updates, developing Integration of commands/scripts for SQL database • Solving installations issue / user support • Provide automation training for new endusers • Release management / synchronization / deployments from DEV to PROD • Maintaining of the testlab • Writing documentation / FAQ(s)

• Infrastructure Architecture: Lead the evaluation, selection, and implementation of the MarTech stack. You are responsible for the high-level design of how tools (Automation, Enrichment, Analytics) connect and share data. • Salesforce Strategy & Partnership: Collaborate with the SFDC Admin to design the data schema and lead-to-account mapping. You will provide the functional requirements and logic, while the Admin handles the technical configuration within the CRM. • System Integration & Orchestration: Manage the 'connective tissue' between our marketing tools and Salesforce. You will oversee API connections and middleware to ensure a frictionless flow of lead data. • Lead Lifecycle Design: Architect the end-to-end lead lifecycle. You will define the logic for lead scoring, automated nurturing, and routing, and work with the SFDC Admin to ensure these flows are correctly mirrored in the CRM. • Digital Campaign Operations & Optimization: Partner with marketing to operationalize and optimize digital campaigns across channels (email, paid media, web, and events). Ensure proper tracking, attribution, and performance measurement across all digital touchpoints. • Data Governance & Quality: Establish the organization’s data standards. You will manage database hygiene, list segmentation strategies, and global privacy compliance (GDPR/CCPA), ensuring the data being fed into Salesforce is clean and actionable. • Attribution & Performance Reporting: Design the framework for measuring marketing ROI. You will define the attribution models and work with the SFDC Admin to build the dashboards that visualize funnel velocity and conversion rates. • Demand Generation Alignment: Work closely with demand generation and digital marketing teams to ensure campaigns are properly instrumented, tracked, and aligned to pipeline and revenue goals. • Process Optimization: Continually audit the marketing funnel to identify technical or procedural bottlenecks. You will design automated solutions to replace manual tasks, ensuring we can scale without increasing overhead.

• Analyze business requests and translate into functional specifications • Develop and document deep business processes and domain knowledge • Capture use cases, user stories, and acceptance criteria for new requests • Develop artifacts to illustrate process flows using tools such as Lucidchart and Visio • Lead UAT planning and execution, including test cases, defect triage, and release readiness sign-off • Partner with Finance and Accounting stakeholders to map and improve end-to-end processes across Order-to-Cash (e.g., invoicing, credit/collections, revenue recognition inputs, and financial close impacts) • Define requirements for integrations and data flows between Salesforce and core finance systems (e.g., ERP/GL, billing, tax) to ensure accuracy, auditability, and timely downstream processing • Facilitate backlog grooming and prioritization in partnership with the Business Engagement Director • Responsible for understanding business requirements, creating/grooming user stories • Understand and perform Agile sprints, standard processes, tool entry (Jira or similar), and execution, • Maintain high-level familiarity with other IT system/business application capabilities and scope definition to make recommendations and ask relevant questions about upstream/downstream functionality intersection points. • Coordinate and perform system testing to ensure requirements are met. Work closely with project team during user acceptance testing (UAT); including tracking issues through to resolution and securing end user acceptance sign-off.