AI-enabled security and web infrastructure company dedicated to safeguarding web ecosystems from automated threats.
Support Engineer – Portuguese Speaker
Location
Spain
Posted
79 days ago
Salary
0
Seniority
Senior
Job Description
Support Engineer – Portuguese Speaker
Blackwall
• Deliver technical consulting to customers and partners to support successful onboarding, configuration, and usage of our solutions. • Provide ongoing technical support services, troubleshooting issues, and ensuring timely resolution. • Work with ticketing system, monitor and respond to alerts, manage escalations and communication with other technical and sales teams. • Assist PreSales TechOps and other technical teams on architecture, deployment and best practices.
Job Requirements
- Experience in technical support, customer engineering, or a similar client-facing technical role.
- Strong troubleshooting and problem-solving skills with the ability to quickly diagnose issues.
- Experience supporting web backend systems.
- Basic Linux command line experience is a must.
- Understanding of Apache and NGINX web servers is a must.
- Working knowledge of hosting panels (cPanel/WHM, Plesk, etc.) is a plus.
- Experience with ModSecurity is a plus.
- Experience with Atlassian software stack is a plus.
- Fluency in written and spoken English (other languages are a plus).
- Professional fluency in English and Portuguese, both written and verbal, is required.
- Ability to work collaboratively with engineering, product, and customer-facing teams.
Benefits
- Work fully remote with a distributed team across Europe, APAC, and the Americas.
- Be part of a fast-growing cybersecurity company backed by leading European investors.
- Collaborate with experts in cybersecurity, infrastructure, and AI-driven innovation.
- Contribute directly to how millions of websites stay protected and perform better every day.
- Join a team that values clarity, accountability, and human connection over hierarchy.
- We are committed to creating a diverse and inclusive environment and encourage all applicants to apply for our roles. We actively value and seek diverse talent!
Related Guides
Related Categories
Related Job Pages
More Support Engineer Jobs
• Providing technical support for the Sumsub platform for B2B clients. • Performing technical analysis and resolving reported issues. • Collaborating with engineers on technical action plans. • Acting as a liaison between clients and internal resources. • Communicating with clients via chat, email, and calls.
• Providing technical support, configuration, and troubleshooting for issues with the Sumsub platform for B2B clients. • Performing technical analysis of reported problems and defining plans for resolving them. • Interacting daily with engineers to provide technical action plans or take ownership of cases requiring escalation. • Collaborating closely with teams to answer clients’ technical questions, acting as a liaison between client and internal resources. • Communicating with clients using chat, email, and outbound calls.
• Provide Tier 2 and Tier 3 technical support for customer-facing automation solutions. • Investigate and troubleshoot complex automation issues to ensure platform stability and performance. • Design, build, and implement automation workflows within the company’s low-code automation platform. • Work independently to scope automation requirements, define success criteria, and deliver solutions. • Utilize Python and automation tools to develop efficient, scalable automation processes. • Collaborate directly with customers to understand automation requirements and ensure solutions meet expectations. • Maintain active communication with clients during testing, troubleshooting, and deployment phases. • Coordinate with support and development teams to ensure fixes are implemented and aligned with platform best practices. • Identify recurring issues and contribute to knowledge base documentation and continuous improvement initiatives. • Support platform reliability by documenting solutions, improving workflows, and recommending automation enhancements.
Technical Support Engineer
wibitcsThis company was establish to help professionals that has lost their job in regaining employment through collaboration!
• Provide technical support for customers before and after sales • Conduct equipment installation, testing, demos, and troubleshooting • Deliver customer training and create German-language manuals, videos, and documentation • Collect user feedback and liaise with HQ for product improvement • Support local service center setup and handle minor equipment repairs • Assist the sales manager with customer visits and product certification tasks
