magentIQ

• Own customer-facing documentation: specifications, functional and technical requirements, SOPs, and runbooks. • Produce clean, structured As-Is and To-Be process maps and workflow diagrams. • Create visually clear design documents for AI Agents and automation workflows. • Lead discovery and requirements gathering sessions across clients and internal teams. • Translate business needs into detailed requirements, user stories, and workflows. • Build traceability between requirements, processes, and solution designs. • Work directly with US-based stakeholders — excellent English communication is essential. • Run documentation walkthroughs, requirements reviews, and mapping workshops. • Act as a bridge between business, engineering, and automation teams to ensure alignment. • Improve documentation standards, templates, structure, and visual clarity. • Review and enhance documents created by the wider team, raising overall quality. • Advocate for clarity, structure, and analytical thinking across all deliverables.

• Own customer-facing documentation: specifications, functional and technical requirements, SOPs, and runbooks. • Produce clean, structured As-Is and To-Be process maps and workflow diagrams. • Create visually clear design documents for AI Agents and automation workflows. • Lead discovery and requirements gathering sessions across clients and internal teams. • Translate business needs into detailed requirements, user stories, and workflows. • Collaborate with US-based stakeholders — excellent English communication is essential. • Improve documentation standards, templates, structure, and visual clarity.

• Write modular, reusable, and testable code across frontend and backend systems. • Take ownership of projects drive decisions, deliver results, and ensure code quality. • Develop new features and APIs leveraging existing systems, even without detailed mockups. • Focus on user experience and usability, testing features from the end-user perspective. • Collaborate with QA to ensure robustness and scalability of new releases. • Partner with Product and Design teams to validate feasibility and improve upcoming changes. • Continuously refactor, optimize, and improve code performance. • Support a culture of code reviews, testing, and CI/CD best practices.

• Develop and enhance production applications using Next.js, React, TypeScript, Django, FastAPI, and PostgreSQL. • Build new features while maintaining and improving existing systems and workflows. • Create responsive, accessible, and reusable frontend components aligned with established design patterns. • Develop secure, scalable, and maintainable backend services and APIs. • Design, optimize, and maintain PostgreSQL databases, schemas, queries, and migrations. • Troubleshoot and resolve issues across frontend, backend, and database layers. • Improve application performance, reliability, maintainability, and test coverage. • Participate in code reviews and contribute to engineering best practices. • Translate product requirements into practical technical solutions and implementation plans. • Document technical decisions, architecture considerations, and system behavior. • Collaborate closely with engineers, product stakeholders, designers, and project teams. • Identify risks, dependencies, and technical concerns early to ensure successful delivery. • Take ownership of features from discovery and development through deployment and post-release validation.

• Execute functional, regression, exploratory, and integration testing across multiple products and projects. • Collaborate with Product Managers, Developers, and Senior QA Engineers to ensure requirements are testable and aligned with quality objectives. • Create, maintain, and execute test cases, test plans, and supporting documentation. • Identify, document, and track defects through resolution using QA and project management tools. • Assist in testing third-party integrations, APIs, and data workflows to ensure functionality and reliability. • Contribute to test automation initiatives, including identifying automation opportunities and maintaining automated test scripts. • Support production issue investigations, root cause analysis, and validation of fixes. • Provide usability and customer experience feedback to improve product quality and user satisfaction. • Participate in sprint planning, backlog refinement, and release activities as a quality advocate. • Collaborate across multiple teams and projects, providing testing support where business priorities require. • Promote quality best practices, process improvements, and continuous testing initiatives. • Leverage AI-assisted tools and technologies to improve testing efficiency and effectiveness.

• Join our team as an Outbound Sales Representative and help customers discover valuable insurance review opportunities while building a rewarding career in a fast-paced, remote-first environment • Oversee the day-to-day management of a Philippines-based lead generation team responsible for outbound customer engagement and qualification activities • Drive team performance through coaching, quality assurance, reporting, and continuous improvement initiatives while ensuring agents consistently follow approved qualification processes, compliance requirements, and customer engagement standards • Lead, coach, and support a team of Outbound Sales Representatives • Monitor daily, weekly, and monthly performance against established KPIs and targets • Conduct regular one-on-one coaching sessions, performance reviews, and development discussions • Lead daily team huddles and performance meetings • Foster a positive, accountable, and results-driven team culture • Manage attendance, productivity, and overall team engagement • Coach team members on effective questioning techniques, objection handling, and customer engagement • Review call recordings and provide actionable feedback • Ensure consistent adherence to approved call scripts, qualification frameworks, and compliance standards • Monitor call quality and identify coaching opportunities • Support onboarding and continuous development of new team members • Identify skills gaps and coordinate targeted training initiatives • Produce and analyze daily, weekly, and monthly performance reports • Track and report on key performance metrics, including: Contact Rates, Qualification Rates, Transfer Rates, Conversion Metrics, Attendance and Productivity • Escalate operational challenges and recommend process improvements • Ensure customer handoffs to advisers are accurate, compliant, and seamless • Serve as the primary liaison between the lead generation team and business stakeholders • Communicate with team performance, challenges, and opportunities effectively • Collaborate with leadership to implement performance improvement strategies

• Conduct outbound calls to qualified customers and prospects using predictive dialer systems • Establish rapport quickly and professionally while clearly explaining the purpose of the call • Complete customer qualification and insurance review assessments • Confirm key policy details including provider, premium amount, cover level, and policy term • Gather relevant customer information such as age, smoking status, and other qualifying factors • Identify life events or changes in circumstances that may create insurance review opportunities • Ask effective questions to uncover customer needs and potential protection gaps • Handle objections professionally while maintaining a positive customer experience • Complete data protection, compliance, and address verification checks • Transfer qualified customers to licensed advisers for further consultation • Maintain accurate and detailed records within the CRM system • Consistently achieve daily, weekly, and monthly performance targets • Deliver high-quality opportunities to the adviser team • Contribute to a collaborative, performance-driven remote sales environment

• Edit and repurpose video content using Adobe Premiere Pro. • Upload, schedule, and publish content through YouTube Studio and internal publishing systems. • Create and optimize video titles, descriptions, tags, playlists, cards, and end-screen elements. • Coordinate livestream setup, scheduling, and monitoring across multiple channels. • Ensure all published content meets brand standards and family-safe content guidelines. • Design engaging and high-performing thumbnails using Canva, Photoshop, or similar tools. • Maintain consistent branding and visual identity across channels. • Support thumbnail testing initiatives and optimization strategies to improve performance. • Maintain accurate metadata, tagging structures, playlists, and content organization. • Follow established publishing workflows, naming conventions, and export settings. • Manage publishing calendars and ensure deadlines are consistently met. • Monitor content quality and channel consistency across all assets. • Coordinate multiple projects and publishing schedules simultaneously. • Support process improvements and operational efficiencies within content workflows. • Collaborate with internal stakeholders to execute channel growth and content strategies. • Maintain strong attention to detail across all stages of content production and publishing.

• Design, build, and deploy custom Power Apps solutions based on business and operational requirements. • Develop both Canvas Apps and Model-Driven Apps within the Microsoft Power Platform ecosystem. • Integrate Power Apps with Microsoft Dataverse, SharePoint, SQL Server, Microsoft 365, and external APIs. • Build and optimize workflows using Power Automate to streamline and automate business processes. • Integrate Power BI dashboards and reporting capabilities within Power Apps applications to enhance business insights and analytics. • Troubleshoot, maintain, and enhance existing applications to ensure reliability, scalability, and performance. • Create and maintain technical documentation, user guides, SOPs, and support materials for developed solutions. • Collaborate closely with business stakeholders, project managers, analysts, and other developers to deliver high-quality solutions. • Ensure best practices for security, data integrity, governance, and application lifecycle management are followed. • Continuously identify opportunities to improve workflows, automate repetitive tasks, and optimize operational efficiency.

• Collaborate with internal teams and customers to gather business requirements and identify automation opportunities. • Design, develop, test, and deploy automation workflows and RPA solutions using Rewst. • Create and maintain technical documentation including process maps, solution design documents, and test trackers. • Utilize AI and emerging automation technologies to improve delivery efficiency and innovation. • Contribute to the continuous improvement of automation delivery frameworks, standards, and methodologies. • Support pre-sales activities by assisting with project scoping, effort estimation, and timeline planning. • Troubleshoot automation issues and provide optimization recommendations. • Work cross-functionally with technical and operational teams to ensure successful automation implementation. • Ensure automation solutions meet quality, scalability, and security standards.