• Conduct research and contribute to the development of content marketing strategies • Perform ongoing keyword research • Optimize copy and landing pages for SEO • Research and implement content recommendations for organic SEO success • Create/re-purpose high-quality, valuable content • Write and edit blog posts, case studies, whitepapers, and emails • Ensure search engine optimization of content • Promote and curate content on social media • Manage core marketing technologies and platforms

• Lead and mentor a team of Content Managers, Editors, and Writers to ensure quality, consistency, and efficiency. • Assign tasks and priorities according to business and SEO goals. • Provide ongoing feedback, performance reviews, and development opportunities. • Foster a culture of collaboration, accountability, and excellence. • Guarantee timely delivery according to the content roadmap. • Translate the Head of Content’s strategic vision into actionable content plans. • Oversee content production and ensure briefs, keyword targeting, and tone align with SEO and business goals. • Adapt content priorities based on audience insights and data performance. • Ensure key pages are optimized and aligned with ROI objectives. • Review and approve content before publication to ensure compliance with guidelines and factual accuracy. • Support the content team with constructive feedback and best practices. • Conduct periodic content audits to identify updates and improvements. • Collaborate with SEO, Product, and Business teams to align on growth and monetization objectives. • Coordinate with the Media team to support amplification and consistency of messaging. • Share insights and results regularly with internal stakeholders. • Track rankings, traffic, and engagement to assess performance. • Identify growth opportunities through data-driven analysis. • Report progress, challenges, and recommendations to the Head of Content.

• Ensure TM Forum creates and scales high-value knowledge • Own TM Forum’s industry point of view across strategic topics • Lead a clear, Mission-based knowledge structure • Curate and contextualise knowledge that supports understanding • Own the research agenda and editorial standards • Own content strategy across all events • Connect outputs from Missions, Cocreate, research, and Catalyst activity • Provide the substance and credibility of TM Forum’s point of view

Join Vonage and help us innovate cloud communications for businesses worldwide! Vonage Applications: Our Applications business unit focuses on delivering a suite of advanced communication tools designed to enhance customer engagement. From cloud contact centers to feature-rich unified communications solutions, our Applications team is dedicated to providing businesses with the tools they need to streamline operations and improve customer experiences. Why this role matters: We are seeking a world-class Sales Enablement professional who thrives at the intersection of facilitation, instructional design, and business performance in a fast-paced environment. This role is ideal for a high-impact facilitator and content designer who can command a room, design modern learning experiences, and translate complex product features, advantages, benefits, and processes into simple, compelling training that drives real behavior change. As a member of our Sales Enablement team, you will play a critical role in accelerating seller productivity, improving customer outcomes, and supporting global go-to-market initiatives across Unified Communications, Contact Center, and AI-enabled solutions. This is not a “check-the-box” training role. We are looking for someone who sees enablement as a strategic lever for revenue growth, not just content delivery. Your key responsibilities: - Provide training support for Sales, Customer Success, Channel, Alliances, and Sales Development teams Facilitate instructor-led, virtual, and hybrid training sessions for new hires and tenured employees - Create and maintain training schedules for onboarding, product releases and launches, and ongoing enablement - Conduct needs assessments to identify skill gaps and recommend and build appropriate training solutions - Design and develop blended learning programs, including: - Instructor-led training (ILT) Virtual instructor-led training (VILT) - Self-guided eLearning and microlearning - Develop consistent and scalable training for new hires, experienced sellers, and partner audiences - Prepare and distribute training materials such as presentations, job aids, exercises, and assessments - Leverage AI tools and effective prompting techniques to accelerate content creation, personalize learning, and support rapid iteration of enablement assets - Partner with Sales, Product, Marketing, and Operations to align training with business priorities - Evaluate training effectiveness using learner feedback, performance data, and adoption metrics - Use AI-assisted insights and analytics to continuously improve training content and delivery - Represent Sales Enablement with internal stakeholders, partners, and cross-functional teams - Support continuous improvement of enablement processes, tools, and best practices - Comfortable learning and teaching systems, such as Salesforce, Gong.io, Success 360 - Drive Salesforce hygiene & workflow adoption - Build Gong scorecards & coaching frameworks - Optimize Sales Navigator usage - Support Success 360 / CS tools - Translate tech into behavior change - Work as a fully competent, collaborative member of the Sales Enablement team - Define expected outcomes for training initiatives and track their impact on learner performance and adoption. What you’ll bring: - We accept that no candidate checks every box. We actively welcome applicants who bring unique experience, transferable skills, and the drive to grow in the role. Required - Bachelor’s degree or equivalent professional experience - 3+ years of experience in Sales Enablement, Sales Training, Corporate Training, or Instructional Design - Proven experience facilitating live training for sales or customer-facing teams - Strong communication, presentation, and facilitation skills - Ability to manage multiple training initiatives simultaneously - Comfort working in a very fast-paced, constantly evolving environment Experience we consider a plus - Experience in SaaS, UCaaS, CCaaS, CPaaS, or technology-enabled sales environments - Prior experience carrying a sales quota or working directly in sales - Experience designing blended learning programs using adult learning principles (ADDIE preferred) - Familiarity with LMS platforms, CRM tools (Salesforce highly preferred), and enablement platforms (Highspot preferred) - Knowledge and skilled in Rise Articulate - Experience using AI tools to support learning design, content creation, coaching, or performance enablement - Ability to write clear, effective AI prompts for generating learning content, scenarios, summaries, and assessments - Willingness to travel when needed How You'll benefit: In addition to providing exciting work, career advancement opportunities, and a collaborative work environment, Vonage provides competitive pay and benefits including Discretionary time off, Medical, Dental & Vision Insurance and 401(k). Additional benefits and perks will be shared and discussed with you by the recruiter during the interview process. US Pay Transparency $83,801—$95,000 USD There’s no perfect candidate. You don't need all the preferred qualifications to make a valuable impact on our team. Our employees and customers come from diverse backgrounds, so if you're passionate about what you could achieve at Vonage, we'd love to hear from you. To learn how we process your personal data during the recruitment process, please refer to our Privacy Notice. Who we are: Vonage is a global cloud communications leader. And your talent will further help brands - such as Airbnb, Viber, WhatsApp, and Snapchat - accelerate their digital transformation through our fully programmable-based unified communications, contact center solutions, and communications APIs. Ready to innovate? Then join us today. Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location.