• Connect with the brand's audiences for the Japanese markets • Address customer inquiries and comments timely and professionally • Engage across multiple platforms like TikTok, Instagram, and Facebook • Manage and grow an online community, ensuring it's welcoming and inclusive

• Tasked with supporting two major moderation and engagement clients and supporting our Social Intelligence function, you’ll conduct tactical day-to-day duties, issue resolution, and ensure high quality of service delivery • Oversight and ensuring seamless service delivery on our client projects • Oversight of North America Insights deliverables • Ensure services are delivered in accordance with the Statement of Work • Ensure strong performance against KPIs (Key Performance Indicators) • Coordination of all project activities with all service lines • Serve as a key liaison between the client, the client services team, and service delivery team • Serve as a backup on other projects, as well as ensuring proper coverage and cross-training so all projects have adequate support and coverage in emergencies or during time off • Ensure projects are fully resourced, delivered effectively, on time and within budget to include any planning ahead to forecast high volume times, i.e., holiday coverage, campaigns, etc. • Attend client meetings and provide clients with confident, service focused recommendations and solutions • Support with holiday cover for other Project Managers and key team members (may include some unsociable working hours) • On-call for crisis and emergency escalation situations • Proactively look for solutions to improve efficiency and meet client needs in order to strengthen the client relationship - bring in key stakeholders where needed to demonstrate to our clients that we are a strategic advisor and partner • Quality Assurance (QA) in various forms across all projects

• Own and grow social media presence • Manage daily posting on X (Twitter) and LinkedIn • Maintain a consistent and recognizable brand voice • Develop and manage a content calendar balancing evergreen and timely content • Create engaging visual content • Produce short-form clips and highlight videos from interviews, demos, AMAs, and talks • Turn complex ideas into clear, visually engaging content (graphics, carousels, short videos) • Maintain high visual standards so posts feel native to each platform • Engage with the community • Respond to comments and participate in relevant discussions • Amplify conversations and build relationships with key voices in the ecosystem • Monitor trends and conversations • Track discussions across social platforms and adjacent communities • Identify emerging narratives and opportunities for the brand to participate • Suggest proactive content ideas aligned with ongoing industry conversations • Measure and optimize performance • Track engagement and performance metrics • Use data insights to refine content strategy and improve results over time

• Diseñar, unificar y amplificar la narrativa de marca a través de todos los canales digitales • Construir una comunidad profundamente comprometida que genere conversación, fidelidad y crecimiento sostenido • Gestionar Instagram, LinkedIn, TikTok y YouTube • Crear y publicar contenido adaptado a cada plataforma • Activar comunidad en eventos presenciales • Recoger testimonios, historias y contenido en video • Crear y editar contenido audiovisual (video, shorts, reels, etc.) • Analizar métricas de engagement, crecimiento y valor generado