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Social Element logo
Social Element

Earn your place and grow your brand with Social Currency™

Project Manager – Social Media

Social Media ManagerSocial Media ManagerFull TimeRemoteSeniorTeam 201-500Since 2002H1B No SponsorCompany SiteLinkedIn

Location

Florida

Posted

87 days ago

Salary

0

Seniority

Senior

Bachelor DegreeEnglish

Job Description

Project Manager – Social Media

Social Element

• Tasked with supporting two major moderation and engagement clients and supporting our Social Intelligence function, you’ll conduct tactical day-to-day duties, issue resolution, and ensure high quality of service delivery • Oversight and ensuring seamless service delivery on our client projects • Oversight of North America Insights deliverables • Ensure services are delivered in accordance with the Statement of Work • Ensure strong performance against KPIs (Key Performance Indicators) • Coordination of all project activities with all service lines • Serve as a key liaison between the client, the client services team, and service delivery team • Serve as a backup on other projects, as well as ensuring proper coverage and cross-training so all projects have adequate support and coverage in emergencies or during time off • Ensure projects are fully resourced, delivered effectively, on time and within budget to include any planning ahead to forecast high volume times, i.e., holiday coverage, campaigns, etc. • Attend client meetings and provide clients with confident, service focused recommendations and solutions • Support with holiday cover for other Project Managers and key team members (may include some unsociable working hours) • On-call for crisis and emergency escalation situations • Proactively look for solutions to improve efficiency and meet client needs in order to strengthen the client relationship - bring in key stakeholders where needed to demonstrate to our clients that we are a strategic advisor and partner • Quality Assurance (QA) in various forms across all projects

Job Requirements

  • Must have Project Management experience ideally with an agency or in the marketing, digital or social space of a large brand
  • Significant experience with project management tools i.e., Monday.com
  • Preferred experience with CRM tools i.e., Zoho
  • Must have an understanding of social media services including social monitoring, strategy, insights, content, platforms, and tools
  • Preferred experience in people management
  • Familiarity with social media data

Benefits

  • 100% Remote working
  • 33 days of holiday (including the bank holidays)
  • Birthday off
  • Annual Occasion Day off for an important event
  • 1 Volunteer day off
  • Paid Sick time off
  • Group Insurance Medical plans with generous employer contribution, including one plan that is employer covered
  • Dental and Vision plans
  • FSA & HSA Options, with employer contribution to HSA on select plans
  • 401k with employer matching
  • Employer Paid Long-Term/Short-Term Disability
  • Enhanced family friendly policies
  • Career Break: After 1 year's service, can take between 4 weeks and 1 year unpaid leave.
  • Wellbeing Support
  • 3 x Wellbeing Days
  • Flexible Fridays (Working half day)

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