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Project Manager – Social Media
Location
Florida
Posted
87 days ago
Salary
0
Seniority
Senior
Job Description
Project Manager – Social Media
Social Element
• Tasked with supporting two major moderation and engagement clients and supporting our Social Intelligence function, you’ll conduct tactical day-to-day duties, issue resolution, and ensure high quality of service delivery • Oversight and ensuring seamless service delivery on our client projects • Oversight of North America Insights deliverables • Ensure services are delivered in accordance with the Statement of Work • Ensure strong performance against KPIs (Key Performance Indicators) • Coordination of all project activities with all service lines • Serve as a key liaison between the client, the client services team, and service delivery team • Serve as a backup on other projects, as well as ensuring proper coverage and cross-training so all projects have adequate support and coverage in emergencies or during time off • Ensure projects are fully resourced, delivered effectively, on time and within budget to include any planning ahead to forecast high volume times, i.e., holiday coverage, campaigns, etc. • Attend client meetings and provide clients with confident, service focused recommendations and solutions • Support with holiday cover for other Project Managers and key team members (may include some unsociable working hours) • On-call for crisis and emergency escalation situations • Proactively look for solutions to improve efficiency and meet client needs in order to strengthen the client relationship - bring in key stakeholders where needed to demonstrate to our clients that we are a strategic advisor and partner • Quality Assurance (QA) in various forms across all projects
Job Requirements
- Must have Project Management experience ideally with an agency or in the marketing, digital or social space of a large brand
- Significant experience with project management tools i.e., Monday.com
- Preferred experience with CRM tools i.e., Zoho
- Must have an understanding of social media services including social monitoring, strategy, insights, content, platforms, and tools
- Preferred experience in people management
- Familiarity with social media data
Benefits
- 100% Remote working
- 33 days of holiday (including the bank holidays)
- Birthday off
- Annual Occasion Day off for an important event
- 1 Volunteer day off
- Paid Sick time off
- Group Insurance Medical plans with generous employer contribution, including one plan that is employer covered
- Dental and Vision plans
- FSA & HSA Options, with employer contribution to HSA on select plans
- 401k with employer matching
- Employer Paid Long-Term/Short-Term Disability
- Enhanced family friendly policies
- Career Break: After 1 year's service, can take between 4 weeks and 1 year unpaid leave.
- Wellbeing Support
- 3 x Wellbeing Days
- Flexible Fridays (Working half day)
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