• Support technical administration of the Yardi Voyager system across the organization in the respective modules. • Assist in planning, designing, and implementing Yardi solutions that align with business needs and industry best practices. • Participate in current implementation efforts and assist senior team members in preparation for the targeted go-live date. • Develop an in-depth understanding of system design decisions, data structure, reporting requirements, and processes. • Collaborate with functional teams and consultants to ensure alignment with system best practices. • Support integrations with ancillary systems using tools such as APIs and the Yardi ETL tool, under direction from senior technical staff. • Contribute input to the system roadmap and future platform enhancements. • Coordinate with the Yardi Account Management Team and Welltower senior leaders to support planning and execution of Yardi-related initiatives. • Meet regularly with Welltower module owners and senior technical analysts to document current system performance and recommend enhancements. • Research, analyze, and help resolve software issues in collaboration with the yardi product support team and our internal yardi helpdesk. • Provide technical support to property operators. • Assist in monitoring system stability and usage. • Use SQL scripts to improve reporting capabilities; assist in the development of database tables and reports to meet business requirements. • Maintain documentation of user permissions, menus, and system security settings. • Support compliance with internal audit and IT controls. • Stay current on Yardi system updates and communicate relevant changes to internal stakeholders. • Assist with testing, deployment, and documentation for enhancements, upgrades, and patches within change management processes. • Coordinate with 3rd party vendors to support system roadmap and technical deliverables. • Support the development of data set processes; assist in analyzing large data sets to improve data quality and performance. • Help maintain the data dictionary and support efforts to ensure master data integrity. • Identify opportunities for automation and assist in implementing process improvements using data insights.

• Provide Tier 2 support via phone, ticketing system, email, and remote tools. • Troubleshoot and resolve escalated incidents related to workstations, servers, networks, and cloud services. • Own tickets through to resolution, ensuring timely communication and proper documentation. • Collaborate with Tier 1 and Tier 3 resources to resolve complex issues and improve knowledge transfer. • Support and maintain Microsoft Windows Server and desktop environments (AD, DNS, DHCP, GPO, file/print services). • Administer Microsoft 365/Exchange Online, Teams, OneDrive, and related services. • Perform user and group administration across various systems. • Assist with management of switches, firewalls, wireless, VPN, and other network devices. • Monitor client environments using RMM and monitoring tools; respond to alerts and remediate issues. • Perform routine maintenance (patching, updates, backups, AV/EDR checks, capacity management). • Participate in implementation and upgrade projects (migrations, standardization, new deployments). • Contribute to standard operating procedures (SOPs), documentation, and knowledge base articles. • Support security tools such as endpoint protection, MFA, email security, and backup/recovery solutions. • Assist in responding to security-related alerts and incidents following established playbooks. • Follow best practices and policies for system hardening, access control, and data protection. • Mentor Tier 1 technicians and help elevate overall team capability. • Provide feedback to improve tools, processes, and service delivery. • Maintain strong customer relationships with a focus on responsiveness, quality, and professionalism.

• Carries out analysis and interpretation of client requirements in the light of the existing software systems developed by our client • Performs gap analysis of new requirements against existing functionality • Creates detailed use cases • Assists in managing client delivery and release schedules for projects, changes, service requests and mandatory releases as per clients’ SLAs • Takes responsibility of the overall progress of assigned tasks upon which he/she is working with strict adherence to SLA and quality standards • Acts as a central point of contact (via e-mail, teleconferencing and on-site workshops) for clients in order to understand, gather and analyse their business requirements • Document high level test cases to ensure that the QA team has the necessary knowledge to prepare functional and regression test cases and viable acceptance criteria • Participate in the review of the detailed test cases with QA team to ensure it meets client requirements and represent end-users in the UAT phase • Creates viable specifications which lead to applicable acceptance criteria and High Level Test Cases emerging from client requirements • Provides Knowledge Transfer sessions • Is able to work under pressure to agreed SLAs whilst maintaining acceptable quality standards • Liaises with Project Definition, Change Management and Technical teams to ensure compliance with the client business requirements and agreed specifications • Help technical teams to create optimal use cases and database design • Delivers release to clients and provide support during implementation • Participates in onsite support or training as per clients’ request • Works closely with clients and colleagues to facilitate migration of data to/from the software systems • Provides 2nd line support for clients and support team’s in line with applicable SLAs • Participates in the 24x7 shift to provide client 2nd line support when necessary • Liaises with Quality Assurance Team to perform audits and recommend corrective action where necessary and to monitor corrective actions • Maintains status reports for all tasks on a regular basis • Establishes a good working relationship with customers and other peers • Performs any other duties that may be assigned from time to time

• Planning and provisioning of highly available Linux-based IT systems within complex IT landscapes • Technical design and hands-on implementation of engaging customer projects in the Managed Linux area • Advising our customers and in-house operations teams on best practices