• Carries out analysis and interpretation of client requirements in the light of the existing software systems developed by our client • Performs gap analysis of new requirements against existing functionality • Creates detailed use cases • Assists in managing client delivery and release schedules for projects, changes, service requests and mandatory releases as per clients’ SLAs • Takes responsibility of the overall progress of assigned tasks upon which he/she is working with strict adherence to SLA and quality standards • Acts as a central point of contact (via e-mail, teleconferencing and on-site workshops) for clients in order to understand, gather and analyse their business requirements • Document high level test cases to ensure that the QA team has the necessary knowledge to prepare functional and regression test cases and viable acceptance criteria • Participate in the review of the detailed test cases with QA team to ensure it meets client requirements and represent end-users in the UAT phase • Creates viable specifications which lead to applicable acceptance criteria and High Level Test Cases emerging from client requirements • Provides Knowledge Transfer sessions • Is able to work under pressure to agreed SLAs whilst maintaining acceptable quality standards • Liaises with Project Definition, Change Management and Technical teams to ensure compliance with the client business requirements and agreed specifications • Help technical teams to create optimal use cases and database design • Delivers release to clients and provide support during implementation • Participates in onsite support or training as per clients’ request • Works closely with clients and colleagues to facilitate migration of data to/from the software systems • Provides 2nd line support for clients and support team’s in line with applicable SLAs • Participates in the 24x7 shift to provide client 2nd line support when necessary • Liaises with Quality Assurance Team to perform audits and recommend corrective action where necessary and to monitor corrective actions • Maintains status reports for all tasks on a regular basis • Establishes a good working relationship with customers and other peers • Performs any other duties that may be assigned from time to time

• Planning and provisioning of highly available Linux-based IT systems within complex IT landscapes • Technical design and hands-on implementation of engaging customer projects in the Managed Linux area • Advising our customers and in-house operations teams on best practices

Role Description We are looking to recruit an experienced engineer for our growing service division. We provide central London's creative sector with the highest level of support and technology to help them produce some of the world's finest creative work. The products we work with range from sophisticated colour managed workflow solutions to studio level printers and office multi-functional devices (MFDs). The job is a real mix of mechanical and electrical engineering, IT integration and client handling skills. - Help in all aspects of the service division, wherever you can. - Perform routine maintenance and calibration of equipment, to ensure optimum performance, and prevent future issues. - Respond promptly to client requests for field visits, troubleshooting issues and rectifying faults. - Provide remote assistance by diagnosing and rectifying faults via phone and remote support apps. - Install and integrate systems, offering pre-sales support to deliver the best solution, and logistics planning of installing hardware and software. - Ensure clients' data/configurations are backed up and up to date, gaining knowledge of best approaches to restore this information. - Learn colour management and ensure equipment is producing colour accurately, utilising software and tools to manage colour across devices, operating systems, and applications. - Communicate with clients on a social, as well as professional level to sustain and grow business. Qualifications - Proven experience on either the Xerox or Canon range of devices, up to light production level. - Some Fiery experience or alternative software RIPs. - Knowledge of all aspects of electro-mechanical diagnosis and repair. - Understanding of the science of colour printing and colour management. - Strong client-handling skills. - Expertise in either connectivity, managed networks or IT sales. - Expertise in either Managed Print, AV or security is desirable. - Understanding of outreach campaigns. - Strong understanding of HubSpot for opportunity management, pipeline & performance reporting. - Knowledge of Cyber Security and IT solutions with an emphasis on cloud architecture. - Familiarity with Proptech - MSI Capable. Requirements - Keen learner, always looking to broaden skill set. - First-rate communicator, dynamic, willing to help and able to adapt. - Presentable in a business environment. Benefits - Private Healthcare for you and your immediate family. - Private Dental and Optical Care. - Company Pension & Professional Financial Advice. - Generous expenses allowance. - Extended Maternity/Paternity Leave.

• Responsible for maintaining and developing automations for Healthcare customers • Technical contact for this automation • Responsible for design, implementation, test and rollout of automation flows • Analysis of complex incidents in the whole solution • Create Automation Flows with Microfocus CSA, OO, SA toolsuite • Creating software packages for automated deployments • Creating software packages for applications • Testing and approving new releases / new software packages • Create automated deployment solutions for Linux, Windows and AIX • Integration of new Servers / new physical and virtual hardware models from vendors like HPE, IBM, DELL, CISCO • Implementing of new drivers for boot image and OS for HPE, IBM, DELL, CISCO • Develop new and maintain existing source code of automation • Bugfixing, updates, developing Integration of commands/scripts for SQL database • Solving installations issue / user support • Provide automation training for new endusers • Release management / synchronization / deployments from DEV to PROD • Maintaining of the testlab • Writing documentation / FAQ(s)